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User Friendly Remote Support Service
What do you like best about the product?
I have integrated remote support services in the past for different Products. Ninja RMM proved to be very easy to install on Windows PCs, and Macs alike. The policies are straightforward for setting up updates.
What do you dislike about the product?
It takes a bit of time before details populate in the window when looking for specifics on the computer hardware. I feel like it's pulling the info right then and there instead of storing a snip of it from maybe 30 seconds ago.
What problems is the product solving and how is that benefiting you?
It allows us to write customized scripts for pushing changes to endpoints. Instead of running updates manually for each endpoint, we can save time by automating the process.
Nice !!!
What do you like best about the product?
All the users info and notes can be in one system
What do you dislike about the product?
I would like a two factor when connecting to the users device
What problems is the product solving and how is that benefiting you?
It has helped a lot in controlling the environment of all the endpoints.
Simply powerful — simple to set up, and really powerful.
What do you like best about the product?
It is straightforward to get up and running with NinjaOne. Creating organisations, adding devices, and setting up appropriate and effective policies is easy. I believe that pretty much anyone can use NinjaOne for the necessary basics, but a skilled user can truly make it sing.
What do you dislike about the product?
NinjaOne's suite of integrations is a tad lacklustre. It covers most bases, but it would be great to see more ticketing systems and perhaps something like Zapier.
What problems is the product solving and how is that benefiting you?
Ninja makes it easy to keep an eye on the health of our device park, catch issues before they become critical or even a real problem, and provide staff with the remote support they need and deserve.
Love Ninja
What do you like best about the product?
The interface is clean and easy to navigate. Administrative tasks, from adding users to creating scripts and scheduled tasks, take minutes to complete, not hours. Devices requiring attention are also a click away from the main dashboard, allowing you to view and address concerns and maintenance problems without the need to dig for information.
What do you dislike about the product?
The app is not responsive to screen sizes. It is designed for desktop use only and does not compensate for smaller screen widths.
The feature roadmap is nice to look at, but it feels more like a way to stonewall requests and encourage users to pick from a set of features rather than a place where the development team goes to get ideas. It would benefit from a search bar and an area where all requests could be seen rather than cherry-picked ideas that look good to the company.
Some integrations require consolidating billing with Ninja. I can easily see the convenience and ease the solution brings, but I wouldn't say I like losing the feeling of control from this model. I like the idea of offering consolidated billing through Ninja, but not as a requirement to integrate services.
The feature roadmap is nice to look at, but it feels more like a way to stonewall requests and encourage users to pick from a set of features rather than a place where the development team goes to get ideas. It would benefit from a search bar and an area where all requests could be seen rather than cherry-picked ideas that look good to the company.
Some integrations require consolidating billing with Ninja. I can easily see the convenience and ease the solution brings, but I wouldn't say I like losing the feeling of control from this model. I like the idea of offering consolidated billing through Ninja, but not as a requirement to integrate services.
What problems is the product solving and how is that benefiting you?
I started working at my current company after patching policies were set in our previous RMM tool. The policies hardly worked and created a lot of noise in our ticket queue that went ignored. When we switched to Ninja, policies took less than an hour to set and just worked. There was no fiddling around with testing, trying to dig for problems, or continuous communication with support.
A must-have!
What do you like best about the product?
A huge upside is the cloud-based service, as well as the mobile apps. We can manage devices from anywhere at any time. But a significant upside is the support department and their reliability, as well as the community site "Dojo"! Absolute 10 out of 10!
What do you dislike about the product?
Device Activity logs could potentially show more detailed information or, i.e., suggest solutions to failed scripts directly.
What problems is the product solving and how is that benefiting you?
We are automating conditionally triggered actions on devices that used to generate the most tickets. This way, we are saving precious time and concentrating on major improvements.
One stop shop
What do you like best about the product?
I like the capabilities of using PowerShell and being able to remote to my devices.
I get the most value with automatic patching for windows.
I get the most value with automatic patching for windows.
What do you dislike about the product?
I think the interface looks a little outdated and I wish they can do zero-touch deployment for mac
What problems is the product solving and how is that benefiting you?
Consolidating all out platforms into 1 service, wether is linux, PC or mac
In my opinion, the best bang for your buck in an RMM on the market.
What do you like best about the product?
The best parts about NinjaRMM is the featureset compared tot he pricing.
It's very cheap for what you get.
Their implementation team is very good and helpful during onboarding.
Compared to other products I have tried (Nable, Pulseway, Kaseya) they are a lot more stable, featureset is improving faster and support is excellent.
It's very cheap for what you get.
Their implementation team is very good and helpful during onboarding.
Compared to other products I have tried (Nable, Pulseway, Kaseya) they are a lot more stable, featureset is improving faster and support is excellent.
What do you dislike about the product?
I wish there was a bit more customization in the platform.
What problems is the product solving and how is that benefiting you?
It makes sure that our small team can support our customers to the best of our ability every day.
We love the way the product work, its fast, its snappy, and it integrates greatly with our PSA.
We love the way the product work, its fast, its snappy, and it integrates greatly with our PSA.
NinjaOne RMM Review
What do you like best about the product?
NinjaOne's interface is very easy to navigate and use. I also enjoy the speed on the interface.
What do you dislike about the product?
Features are still being added, so sometimes I run into something that can't be done and the answer is to submit a feature request.
What problems is the product solving and how is that benefiting you?
We are saving money over our prior RMM solution and we are able to accomplish nearly all we need to accomplish within the platform, at a much lower amount of time spent.
NinjaOne is a breathe of fresh air for our company and our techs. Best RMM product we found in 2022.
What do you like best about the product?
NinjaOne is a fantastic tool that has helped us simplify and implement our RMM tool. It has a great UI and does not require us to have a full-time administrator dedicated just to the management and care of our RMM.
What do you dislike about the product?
Search, and reports are currently a dislike in the platform. Some basic items that should be available in a search are not and require a work around to find. For example, searching for computers with a specific service is not currently possible and requires a work around with custom fields and scripts to accomplish.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us to simplify and deliver remote management and monitoring to our client computers and networks. It also helps us with centralized application deployment, policy application, and alerting across networks and endpoints.
Great product, easy to use, highly receommended
What do you like best about the product?
Love this product. Easy to use, ease to implement and roll out, scripting for installs works, it can pull in huntress and other add-ons, it works with Hudu, and a host of other things we like using.
What do you dislike about the product?
There are some alerts we would like to set up that seem mildly complex, but do it once or twice and you're set.
What problems is the product solving and how is that benefiting you?
We have a good cost/benefit comparison here, and it has been easy to manage, deploy, and the reps are very responsive.
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