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All-in-One Monitoring, Remote Access, and Fast Patching with NinjaOne
What do you like best about the product?
Most helpful are the the integration of many ways to monitor all different kinds of devices with ease. There many applications to choose from and use them all in one platform. All critical informations are visible once on the desktop. Very helpful is also the integrated remote access app so you have only one platform to manage complete infrastructures and solve critical problems without using another tool. After coniguring all aspects you have a whole automatd patching an monitoring tool and the efford to handle customers will be reduced to a minimum. THe GUI of ninja one is very responsible and after a bit of learning als comfortable to use. the performance of applying changes to monitored system is also very responsive and patching will be done in a few moments. Onboarding of new devices or complete infrastructures can be done in an easy and fast way. regarding the pricing for me it is a very fair product. Regarding the new introduced AI supported automatic patching features we will start to use this also to have less effort in following up all manged devices manually.
What do you dislike about the product?
Currently I can't find any things what I would dislike. Some more report template samples could may be more helpful. The whole NinjaOne solution is for me curently the most handy monitoring and patching tool.
What problems is the product solving and how is that benefiting you?
IMHO the most important problem that NinjaOne is solving for us is the follow up of existing device problems. We are now capable of pre active handling to avoid upcoming problems.
Great Overview and Fast Machine Info That Helps Me Support End Users
What do you like best about the product?
A good overview that helps me organize my work area. It also provides fast information about machines, which helps me support end users.
What do you dislike about the product?
I would appreciate it if, on the Devices > Warnings page, you could show whether someone has already taken action on a warning.
What problems is the product solving and how is that benefiting you?
Fast-working, with a clear big-picture overview and good integration.
Easy Remote Access That Simplifies Support
What do you like best about the product?
Easy remote access to systems for support.
What do you dislike about the product?
Wish different parts of the system were integrated. Like Asset Management pulling information that is already available for a system.
What problems is the product solving and how is that benefiting you?
Remote access for support
Fast, Easy Automation and Remote Root Access with NinjaOne
What do you like best about the product?
NinjaOne is very easy to work with and very good at automating tasks that we used to do manually on people's computer. My favourite bit is definitely being able to remote to people's terminal as root.
Works very fast, and it's well integrated with BitDefender, which is another product we use heavily. NinjaOne is highly configurable and onboarding machines is super simple. We can get all sorts of info need at any point. Fantastic tool. Their support team and the dojo/support articles are great.
Works very fast, and it's well integrated with BitDefender, which is another product we use heavily. NinjaOne is highly configurable and onboarding machines is super simple. We can get all sorts of info need at any point. Fantastic tool. Their support team and the dojo/support articles are great.
What do you dislike about the product?
It doesn't tell you when the remote tool has updated, so many times I get asked to update it exactly when I need to use it. It's very fast to update, but it is time consuming when you're in need to remote to someone's machine for support.
What problems is the product solving and how is that benefiting you?
Having less manual touch to user's computers.
Intuitive Remote Management, Needs Better Reporting
What do you like best about the product?
I really like NinjaOne's remote management and scripting features, as they are extremely intuitive. The remote management tool allows me to support customers easily and accessibly from anywhere, while the scripting features enable us to automate tasks regularly without too much overhead.
What do you dislike about the product?
They need to improve the reports and patching. These are currently not up to the standard that I would expect from a product of this calibre.
What problems is the product solving and how is that benefiting you?
I use NinjaOne to remotely support our companies without being physically present and to patch for our customers. It helps us support easily from anywhere and automate tasks without much overhead.
Reliable endpoint management that simply works.
What do you like best about the product?
Simply put, it just works. It’s a well-rounded product with very few issues. Everything works smoothly, the API is great, and the roadmap feels active and well maintained.
What do you dislike about the product?
Nothing major stands out on the platform. There are a few minor UI inconsistencies and occasional navigation confusion, but overall the product feels well designed and put together.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, we were juggling multiple tools for endpoint management, patching, and remote access. That made it difficult to keep a clear, real-time view of device health, and troubleshooting was mostly reactive. Alerts weren’t always actionable, and patch compliance was inconsistent across the environment.
We were also spending too much time on repetitive work — checking patch status, fixing failed updates, and logging into machines individually for basic issues. It slowed everything down and didn’t scale well.
Since moving to NinjaOne, we’ve consolidated all of that into a single platform. We now have proper visibility across endpoints, and the alerting is actually useful instead of just noise. Patch management is far more reliable, and automation has taken a lot of the manual effort out of routine maintenance.
The biggest impact has been on time and responsiveness. We’re spending far less time on day-to-day tasks, resolving issues faster, and catching problems before users even notice them. It’s also made it much easier to standardize how we manage devices, which has improved overall stability.
We were also spending too much time on repetitive work — checking patch status, fixing failed updates, and logging into machines individually for basic issues. It slowed everything down and didn’t scale well.
Since moving to NinjaOne, we’ve consolidated all of that into a single platform. We now have proper visibility across endpoints, and the alerting is actually useful instead of just noise. Patch management is far more reliable, and automation has taken a lot of the manual effort out of routine maintenance.
The biggest impact has been on time and responsiveness. We’re spending far less time on day-to-day tasks, resolving issues faster, and catching problems before users even notice them. It’s also made it much easier to standardize how we manage devices, which has improved overall stability.
Simple, Reliable, and Automation-Powered IT Management with NinjaOne
What do you like best about the product?
What I like most about NinjaOne is how simple and easy it is to use. It has a clean interface, strong automation, and reliable performance, which helps IT teams save time and work more efficiently.
What do you dislike about the product?
A downside of NinjaOne is that some features, like reporting and integrations, feel a bit limited, and pricing can be higher for smaller teams.
What problems is the product solving and how is that benefiting you?
Centralizes everything (devices, patching, monitoring, remote access) in one place
Automates routine work, reducing manual effort and errors
Improves visibility and control over all IT assets
Automates routine work, reducing manual effort and errors
Improves visibility and control over all IT assets
Easy, Efficient, and Always Improving with Strong Integrations
What do you like best about the product?
I like NinjaOne because it’s easy to use and very efficient. I also appreciate that it has an active community, and that it keeps improving over time with new features. Integrations with our other tools is also very easy to set up
What do you dislike about the product?
I think NinjaOne could improve its use of AI—for example, by helping create new automation scripts.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us improve our monitoring and backup. We use the cloud monitor and NMS to discover devices, and it also provides an easy backup solution that’s straightforward to set up.
Ninja: Easy Remote Access from Day One
What do you like best about the product?
Ninja is easy to use from day one. Easy to remote into computers or send invites to remote into a new computer.
What do you dislike about the product?
I think ninja one could improve in allowing for third party apps more integration would be good.
What problems is the product solving and how is that benefiting you?
Ninja one is resolving patch management. I can remotely run simple scripts in power schell to correct things like date/time.
Easy to Learn, Plenty of Room to Fine-Tune
What do you like best about the product?
It’s very easy to learn the basics, but it still gives you room for fine-tuning when you want more control.
What do you dislike about the product?
Once you start getting into the more complex side of things, it can feel like there’s a bit of a barrier to entry.
What problems is the product solving and how is that benefiting you?
Allows us to monitor hundreds of devices very easily
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