External reviews
4,041 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Customer-First Support and a Team That Truly Listens
What do you like best about the product?
My favorite part about NinjaOne is the attention the NinjaTeam gives to all its customers. With Ninja, you matter, and your experience matters. They work hard to refine the software to fit modern workflows and current practices. Support is stateside, which is amazing, and you’re not treated like just another invoice.
What do you dislike about the product?
My biggest dislike about NinjaOne? I worry that one day it could be bought by a larger RMM or an investment group, and it would stop being NinjaOne as I know it.
What problems is the product solving and how is that benefiting you?
Automation is critical for us. Being able to automate our everyday tasks and build solutions with NinjaOne as our full toolbox makes it feel like we can tackle nearly any issue. NinjaOne also helps eliminate problems before they begin. Implementing Patch AI was awesome.
Versatile Solution with Exceptionally Helpful Support
What do you like best about the product?
THe solution is quite versatile and covers a lot of my needs. Also their account managers and support team are really helpful. as a new MSP, I need a lot of help getting started and they are not holding back on providing it.
What do you dislike about the product?
So far, there isnt anything specific that I would say I dislike. the interface might have a slightly steeper curve that others, but nothing that I couldent wrap my head around with the help of their support team.
What problems is the product solving and how is that benefiting you?
they are solving my need to manage my clients computers remotely. Using their service I am able to access the client's computer, diagnose the issues, deploy automations, etc.. also, using their integrations, i am able to get other services like the antivirus etc.. setup really quickly.
Helpful Device Monitoring and Alerts That Save Valuable Time
What do you like best about the product?
The Device monitoring and alerts are very helpful and save valuable time.
What do you dislike about the product?
I had difficulties with uninstalling the NinjaOne client remotely. Ended up walking the client through the process.
What problems is the product solving and how is that benefiting you?
Had an error deleting a device. Support assisted by guiding me through an approval process.
Easy to Use, Quiet Alerts Without the Noise
What do you like best about the product?
The ease of use as well as how it is not as "noisy" as other software when it comes to alerts.
What do you dislike about the product?
I have not quite found anything that I dislike just yet.
What problems is the product solving and how is that benefiting you?
They just allowed me access to dark mode which is significantly helping my eyes.
NinjaOne is a complete all in one tool for MSP's at an affordable price.
What do you like best about the product?
The ease of use and central management of all devices/updates in one product was a real deciding factor for my business. I have used other products in the past, where all features are not integrated into one platform, NinjaOne really excels in this spot. The pricing versus competitors was also a deciding factor for me. NinjaOne is an overall great product at a great price point, with a team that is eager to support when needed.
What do you dislike about the product?
One downside that I can think of is the ability to chat prior to connecting with NinjaRemote. Other competitors (Screenconnect) allow this option, it would be a nice addition but not a deal breaker.
What problems is the product solving and how is that benefiting you?
NinjaOne hasn't solved a problem directly, but it helps streamline all of our processes with central management and ticketing as well as updates pushed through the RMM.
Outstanding Back-End Support from NinjaOne
What do you like best about the product?
The back-end support is outstanding. Whether I have a billing question or need help with an integration, NinjaOne is there for me.
What do you dislike about the product?
NinjaOne needs a billing portal where costs can be automatically quoted then purchased and finally thew newly purchased service can be activated by the customer.
What problems is the product solving and how is that benefiting you?
We work with many customers who rely on ad-hoc IT staff to handle their systems. NinjaOne has helped us show these prospective customers how they can save costs, speed up deliverables, and provide full-time support for end users.
Powerful RMM Scripting and Smooth Onboarding Support
What do you like best about the product?
Having a RMM tool that has full scripting capabilities and native functionality without a need for clunky external integrations for most day-to-day tasks eases operations and reduces a significant chunk of labor. Unlimited onboarding support allows for a smoother experience actually using the tool.
What do you dislike about the product?
Issues with launching Ninja Remote and poor error codes relating to it hinder the UX experience. In all other regards Ninja Remote is a powerful tool that we enjoy using.
Pricing can always be better, but it's largely a good value.
Integrations can be spotty at times, but in fairness to Ninja that may not necessarily be anything that they can control.
Pricing can always be better, but it's largely a good value.
Integrations can be spotty at times, but in fairness to Ninja that may not necessarily be anything that they can control.
What problems is the product solving and how is that benefiting you?
As a remote first MSP, having the ability to interact with, monitor, and resolve issues fully remotely. With the vast majority of issues being fully resolved from the Ninja panel, we experience a fantastic ROI.
Keeping it Real with NinjaOne
What do you like best about the product?
It's reputation and security features. I Integrations are also excellent.
What do you dislike about the product?
It can be complicated to implement features. Running a busy MSP it's hard to stop and learn something new from NinjaOne. Examples of how their integrations help replace other tools would be nice as well.
What problems is the product solving and how is that benefiting you?
CMMC compliance
Great for Lite BYOD PC Management
What do you like best about the product?
It was a very good solution for "lite" PC management, especially BYOD.
What do you dislike about the product?
Everything is working as advertised. It would be great to be able to leverage the User and Computer attributes within custom scripts.
What problems is the product solving and how is that benefiting you?
It keeps our PC fleet complaint and secure.
Easy-to-Use Scripts, Powerful Tools, and Fantastic Customer Service
What do you like best about the product?
Easy-to-use scripts, RMM tools, admin tools, and customer service are fantastic.
What do you dislike about the product?
More scripts that come with the product, you can never have enough scripts.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me fulfill my contracts as an MSSP. I needed an RMM and NinjaOne is what I knew.
showing 341 - 350