External reviews
4,041 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortless Remote Access with Helpful Device Health Insights
What do you like best about the product?
It allows me to remotely access other machines in our organisation. It also gives us a brief rundown of each device, including whether it’s healthy, who has logged in, and other valuable information.
What do you dislike about the product?
The MFA, it is needed but ninja tends to log you out everyday which makes it a faff.
What problems is the product solving and how is that benefiting you?
It allows me to check in on the servers to confirm they’re online, and to monitor their health as well as the health of the connected devices.
Strong Remote Monitoring, but Needs Better Disabling Controls
What do you like best about the product?
I like the functionality of the software, remote feature and monitoring specifically.
What do you dislike about the product?
Interface could use some improvements, and the backup features exclusions cannot be made for service accounts automatically, single policy per device could be improve too.
What problems is the product solving and how is that benefiting you?
RMM we do not have another product we've also reduce TeamViewer licenses.
Reliable, Efficient Remote Device Management with Actionable Performance Insights
What do you like best about the product?
I’ve been using NinjaOne for the past five years, and what stands out the most is how reliable and efficient it is for managing devices remotely. It provides detailed insights into system performance, which helps me quickly identify and resolve issues before they impact users. The remote management capabilities are especially valuable because I can perform troubleshooting, updates, and maintenance without interrupting the end user’s work.
What do you dislike about the product?
One area that could be improved is the remote access experience, particularly when switching monitors within Splashtop, as it can sometimes feel less seamless than expected. While it works, making this process smoother and more intuitive would enhance usability.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us manage and support a large number of remote employees and multiple branches across different locations. Without a centralized RMM tool, it would be very challenging to monitor device health, perform maintenance, and resolve issues efficiently. With NinjaOne, we can access devices remotely, deploy updates, and troubleshoot problems quickly without needing physical presence. This has improved our response time, reduced downtime, and made it much easier to support users regardless of their location.
Real-Time Live View Makes Device Connectivity Easy to acknowledge
What do you like best about the product?
The live view that a device is connected or not at the moment.
What do you dislike about the product?
Not much applicable here, just another saas.
What problems is the product solving and how is that benefiting you?
Being able to manage our windows devices efficiently
NinjaOne Makes This MSP's Life Easier
What do you like best about the product?
Its simplicity with complexity. As an MSP with limited staff, NinjaOne has made life much easier.
What do you dislike about the product?
Integrating a billing section into my admin portal would be nice
What problems is the product solving and how is that benefiting you?
Comprehensive patch management, full organizational device visibility, rapid deployment of add-ons and scripts, plus seamless background PowerShell and CMD access. Device onboarding doesn’t get much easier. Their API is also extremely flexible and developer-friendly.
Easy, Simple Installation Experience
What do you like best about the product?
The installation is very easy and simple.
What do you dislike about the product?
The customer support can take a while to hear back from.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us manage IT assets; specifically, laptops and virtual machines.
Best-in-Class RMM: Powerful Dashboard, Patch Management, and World-Class Support
What do you like best about the product?
NinjaOne has been the best RMM for me over two separate corporations. It provides a thorough Overview Dashboard, separates Organizations easily, handles patch management very well, has some of the best world-class support a company could offer, and has an awesome community surrounding it that is more than willing to help answer any questions you may have.
What do you dislike about the product?
The only thing I dislike about NinjaOne is that the majority of your add-ons are paid, including ticketing.
What problems is the product solving and how is that benefiting you?
NinjaOne is ensuring my endpoints are staying compliant with patches, and it has also fully automated my onboarding of devices, including both Windows and MacOS.
Quick Connect Makes Secure Remote Support Effortless
What do you like best about the product?
Quick Connect- being able to support users securely and efficiently. I have had countless times where NinjaOne's remote desktop has saved my company millions of dollars.
What do you dislike about the product?
I actually don't have any gripes. Maybe the constant updates for remote desktop? But it's completely understandable from a cybersecurity standpoint.
What problems is the product solving and how is that benefiting you?
As mentioned prior, I am able to assist users across the nation with end user support and company nuances.
Flexible, Scalable RMM with Granular Monitoring for Complex Workstation Environments
What do you like best about the product?
I really like the flexibility and scalability of the RMM tool; it allows us to get really granular with our monitoring and configurations, which is great in a manufacturing environment with multiple workstation configuration standards.
What do you dislike about the product?
One of the biggest downsides right now is the lack of granular control around the endpoints backup solution specifically; we'd like to assign or not assign a backup policy to endpoints dynamically, but the solution currently doesn't allow for that. For example, we'd like to enable NinjaOne backup for all 1:1 assigned devices, but exclude shared workstations, but there's no current way to dynamically assign, not assign, or disable the backup solution on any given endpoint. There's also a decrypt cert issues with the macOS version of the NinjaOne Backup solution, but this is being addressed by the developers.
What problems is the product solving and how is that benefiting you?
Remote access is a huge one. We're a globally distributed business, so allowing our US-based team to easily access and perform automations on devices across the world is a godsend. NinjaOne also allows us to have a "set and forget" attitude towards Windows patch management, as our machines just apply updates as they come in. And even when there is an issue with an update, the failure logs are easy to read and remediate on the endpoint.
Easy-to-Use All-in-One Platform for Remote Support, Patching, and Asset Inventory
What do you like best about the product?
Easy to use. It’s a single platform for a lot of functions, such as remote support, asset inventory, patching for Windows desktops and servers and rolling out applications through package
What do you dislike about the product?
Ticketing tool is not really enhanced. Improvments can be performed to make it more competitive to ServiceNow, Lansweeper etc.
What problems is the product solving and how is that benefiting you?
Remote Support to users
Patching windows desktops and servers
Deploying application packages
All these end user devices related functions are being performed through NinjaOne. No to utilize multiple tools or platforms to manage these functions.
Patching windows desktops and servers
Deploying application packages
All these end user devices related functions are being performed through NinjaOne. No to utilize multiple tools or platforms to manage these functions.
showing 331 - 340