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4,041 reviews
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Easy-to-Use, High-Performance Platform with Great Integrations and Support
What do you like best about the product?
NinjaOne is easy to use with a clean and intuitive UI and very strong performance overall. the integrations work extremely well with other tools and the pricing offers definitely offer solid value for the features provided. The support and onboarding have been extremely helpful and straightforward too. The automation and AI features save me a load of time and improve my efficiency, making device management 10x easier.
What do you dislike about the product?
NinjaOne is a strong platform overall but some of the more advanced features can take some time to learn and configure correctly.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping solve device management, monitoring, and help support efficiency challenges. it lets us manage multiple systems remotely, automate routine tasks and easily identify issues before they become bigger problems
Powerful Remote Console, Scripting, and Multi-Tenant Support
What do you like best about the product?
Remote Console/PowerShell, scripting, and multi-tenant support.
What do you dislike about the product?
Copying and pasting files feels tedious, and the clipboard sometimes doesn’t work.
What problems is the product solving and how is that benefiting you?
A single pane of glass: one console that lets me access different aspects, devices, and tenants.
Simple and Powerful Endpoint Management
What do you like best about the product?
What I like most about NinjaOne is its simplicity combined with powerful functionality. The interface is very intuitive, which makes day‑to‑day management fast and efficient, even in complex environments. Remote access, scripting, and automation work reliably and save a lot of time. Updates and monitoring are clear and consistent, and the platform scales well without becoming overly complex. Overall, it allows me to manage endpoints proactively instead of reactively.
What do you dislike about the product?
While NinjaOne is very user‑friendly, some advanced configurations can feel a bit limited or less flexible compared to more enterprise‑focused tools. Reporting and customization sometimes require workarounds, and deeper integrations or fine‑grained control could be improved. Documentation is generally good, but for more complex use cases it can be somewhat high‑level.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the challenge of managing and monitoring a large number of endpoints in a consistent and efficient way. It brings monitoring, patching, remote access, and automation together in a single platform, reducing the need for multiple separate tools. This benefits me by providing better visibility into system health, faster incident response, and more proactive maintenance. As a result, routine work takes less time and issues can be resolved before they impact users, improving overall stability and service quality.
Very User-Friendly with a Helpful Knowledge Base
What do you like best about the product?
Very user-friendly, and there’s plenty in the knowledge base if you ever find yourself stuck.
What do you dislike about the product?
At the moment, I don’t have any complaints or dislikes.
What problems is the product solving and how is that benefiting you?
It’s helping my business reduce costs, since I’m not required to do as many site visits.
NinjaOne Makes Remote Support and Updates Effortless
What do you like best about the product?
The ease of use when supporting colleagues on different locations, keeping the systems and software up to date works like a a charm!
What do you dislike about the product?
At the moment there isn’t something I dislike about NinjaOne
What problems is the product solving and how is that benefiting you?
Easily connect with computers accros the globe and act on the system status before the user is having problem
Very Fast RMM That’s Easy to Use and Deploy
What do you like best about the product?
Very fast rmm. Easy to use and deploy to customers
What do you dislike about the product?
Not sending clipboard by default on rdp session
What problems is the product solving and how is that benefiting you?
Easy access to customers devices
Easy Remote Support, Useful Insights, and Amazing NinjaOne Support
What do you like best about the product?
The insights the platform gives to us. How easy it is to deploy. The capabilities the product has, either natively or through partnerships and plugins (apps). The great community and the amazing support and friendliness of the NinjaOne team.
What do you dislike about the product?
Features and demos are heavily skewed towards Windows, and macOS is almost an afterthought in much of the documentation and available information.
Signing on with SSO and 2FA is rough!
The lack of information when turning on a feature (app) - you can turn it on, but you have no idea if it is free (some are included) or if you will be billed for it, which forces you to have a conversation with your account manager (even if they are lovely).
Support for macOS is a little iffy (things that just work in Windows don't tend to in macOS).
No visibility of billing or any real account management capability in the product - most things need to get done through your account manager.
Signing on with SSO and 2FA is rough!
The lack of information when turning on a feature (app) - you can turn it on, but you have no idea if it is free (some are included) or if you will be billed for it, which forces you to have a conversation with your account manager (even if they are lovely).
Support for macOS is a little iffy (things that just work in Windows don't tend to in macOS).
No visibility of billing or any real account management capability in the product - most things need to get done through your account manager.
What problems is the product solving and how is that benefiting you?
Visibility into our clients' estates. Easy management of devices. Remote control capabilities built in, including Remote Desktop and remote CLI access.
All-in-One, Scalable IT Tool with Fast, Reliable Support
What do you like best about the product?
All-in-one tool – monitoring, patching, backups, etc.
Reliable support – fast and helpful responses
Scalable – works well for growing IT environments
Reliable support – fast and helpful responses
Scalable – works well for growing IT environments
What do you dislike about the product?
Reporting is basic – limited customization in reports
Pricing can be high – especially for small teams
Limited integrations – weaker third-party integrations in some cases
Deployment can be slow – setup takes longer than expected
UI quirks / search issues – some parts need refinement
Pricing can be high – especially for small teams
Limited integrations – weaker third-party integrations in some cases
Deployment can be slow – setup takes longer than expected
UI quirks / search issues – some parts need refinement
What problems is the product solving and how is that benefiting you?
Lack of visibility → gives real-time view of all devices & assets
Slow issue resolution → enables fast remote access & automated fixes
Downtime & security gaps → proactive monitoring + automated updates
Slow issue resolution → enables fast remote access & automated fixes
Downtime & security gaps → proactive monitoring + automated updates
Clean UI, Powerful Automation, and Fast Remote Access
What do you like best about the product?
What I like most about NinjaOne is its clean, easy-to-use interface combined with powerful automation that saves a ton of manual work.
It also stands out for fast, reliable remote access and genuinely responsive customer support.
It also stands out for fast, reliable remote access and genuinely responsive customer support.
What do you dislike about the product?
Pricing can be on the higher side, especially for smaller teams.
Initial setup and full implementation may take time.
Initial setup and full implementation may take time.
What problems is the product solving and how is that benefiting you?
Automates routine tasks, saving time and reducing manual effort.
Improves efficiency, allowing support for more users with less overhead.
Improves efficiency, allowing support for more users with less overhead.
Clean, Fast, All-in-One Tool with Strong Time-Saving Automation
What do you like best about the product?
Clean, simple interface
All-in-one tool (monitoring, patching, remote access)
Strong automation to save time
Fast and reliable
All-in-one tool (monitoring, patching, remote access)
Strong automation to save time
Fast and reliable
What do you dislike about the product?
Can be pricey
Reporting & integrations feel limited
Some features aren’t as advanced as competitors
Slow rollout of new features
Reporting & integrations feel limited
Some features aren’t as advanced as competitors
Slow rollout of new features
What problems is the product solving and how is that benefiting you?
Too many tools → everything in one place
Manual work → automation handles routine tasks
Slow fixes → issues caught early
Manual work → automation handles routine tasks
Slow fixes → issues caught early
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