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2023 Review
What do you like best about the product?
The most helpful aspect of NinjaOne is the ability to remote in and help users. It is also nice to be able to have a central database for bitlocker keys.
What do you dislike about the product?
The only thing I dislike about NinjaOne is their inconsistent automations of updates.
What problems is the product solving and how is that benefiting you?
It solves the problem of keeping a non-on prem database of bitlocker keys.
Great endpoint management tool
What do you like best about the product?
Easy analytics of how our devices are performing across the organization. It comes with a great dashboard that we use to report to leadership
What do you dislike about the product?
NinjaOne is an expensive tool wish it were cheaper
What problems is the product solving and how is that benefiting you?
Allowing us to easily patch and remote into devices. Also allowing us to be proactive with support instead of reactive.
A very admin friendly experience
What do you like best about the product?
everything being in one place makes the experience seamless. Being able to go from a ticket to the device straight into remote desktop wiht less than three clicks is amazing. It has significantly shortended the time needed to complete many tasks.
very seamless transition from our current devices
very seamless transition from our current devices
What do you dislike about the product?
alot of options and configurations when you first start using it but you get used to it.
What problems is the product solving and how is that benefiting you?
everything being in one place allows us to create and push out policies that we would have never have been able to configure before.
Good software - Would Recommend
What do you like best about the product?
Ninja is a great service which provides many features for device management whilst also incorparting a ticketing system.
It is very easy to use and it has plenty of customisability for tickets and automations.
Would definitely recommend.
Intergrates seamlessly with SentinelOne
Excellent use of automations with device management
On-point support
It is very easy to use and it has plenty of customisability for tickets and automations.
Would definitely recommend.
Intergrates seamlessly with SentinelOne
Excellent use of automations with device management
On-point support
What do you dislike about the product?
Ticketing Automations can sometimes fail with no failure reason
Missing some ticketing functionality
Missing some ticketing functionality
What problems is the product solving and how is that benefiting you?
Having all of our management systems in one place
Automation in Device patching
Automation in Device patching
Great support and great functionality using their services.
What do you like best about the product?
To be able to remote without issue to users is a great tool to have, A long with ease of implementation, with a number of feature such as health and automatic updates that i can schedule. I use it all the time and customer support is always helpful and friendly.
What do you dislike about the product?
I can't say a bad word for NinjaOne or the team that has been dealing with any support issues i've had.
What problems is the product solving and how is that benefiting you?
For the most part it's benefiting me using Remote support for users and watching PC health and for pushing updates to user
It is an exceptional system for preventive, corrective, and ticketing purposes.
What do you like best about the product?
Control and maintenance of devices.
Ease of implementation.
Ticket management.
Customer support.
Ease of implementation.
Ticket management.
Customer support.
What do you dislike about the product?
Two-factor authentication for end users can pose a problem when they do not have a device enabled for this function.
What problems is the product solving and how is that benefiting you?
We have few personnel resources in the technical department and NinjaOne helps us, especially to shorten the time in resolving incidents and to centralize all the information in the same tool.
Very satisfied with the company Ninja
What do you like best about the product?
For us, monitoring the systems is currently the best option. We can see the update status of the systems and manage them all from here. Furthermore, the systems can be easily integrated. Support for the users is therefore quickly possible for us.
What do you dislike about the product?
At the moment, not all updates are being displayed correctly to us. However, Ninja is working on it.
What problems is the product solving and how is that benefiting you?
A central management for all updates with our customers. A unified overview. Central access to our customers' systems.
The Best RMM around
What do you like best about the product?
I've been working with NinjaOne for about 3 years now and I can say that not only are the UX and UI user-friendly, but the team here at Ninja is extremely knowledgeable and dependable. I've run into a few issues and when I run into any issues the team is extremely quick to respond and makes my life so much easier.
What do you dislike about the product?
I don’t have any dislikes. The softwares is always getting better.
What problems is the product solving and how is that benefiting you?
Ninja helps me stay on top of customer issues before they arise. The product excels at risk mitigation and logging. The reports are laid out and make life incredibly easy for communicating what is happening between my company and my customers.
A fantastic and fully-featured RMM tool that only continues to get better.
What do you like best about the product?
NinjaOne has a very clean interface, lots of customization, plenty of automations out of the box, frequent feature updates, third-party integrations, an API, and more. The staff, and by extension the NinjaOne community, is very engaged in both their proprietary forums and Discord server. It's easy to get in touch with community folks, project leads, and the like. They also frequently host webinars and workshops to help customers get the most out of their tools, as well as discuss industry trends.
Ticketing and remote solutions are the only two apps we utilize on a daily basis, but NinjaOne also offers documentation and backup solutions.
Most recently, my favorite thing they've done is significantly expand the amount of automation scripts in their script library. It has been very helpful, especially for my technicians.
Ticketing and remote solutions are the only two apps we utilize on a daily basis, but NinjaOne also offers documentation and backup solutions.
Most recently, my favorite thing they've done is significantly expand the amount of automation scripts in their script library. It has been very helpful, especially for my technicians.
What do you dislike about the product?
Because there are so many settings and features to configure, implementation and integration can be a little confusing. There are several wishlist features that are missing, but they can likely be found on their product roadmaps.
What problems is the product solving and how is that benefiting you?
Ticketing solution is very sleek, streamlined and organized. Patch management is a breeze, especially with the ability to schedule reboots. The remote tools that are offered allow us to make changes to devices without having to interrupt the user.
A pleasant RMM experience
What do you like best about the product?
A combination of the application being easy to use, easy to implement and exceptional customer support is what makes using NinjaOne a pleasant experience. Compared to various other RMM tools we have used, NinjaOne is the tool that best fits our needs. The setup was quick and easy, and also came with onboarding support from the team at NinjaOne who were very helpful in getting things integrated.
What do you dislike about the product?
With the unlimited amount of included users, we were looking forward to implementing remote access capabilities to some of our remote users (access to PC from mobile device). Many of these users would be using their phone for remote access, unfortunately, mobile support for end users isn't properly implemented yet. There are various other features that we wished NinjaOne would implement (multi split window for multi-monitor when remoted into remote PC for example), some of which are on their roadmap, some of which are not.
What problems is the product solving and how is that benefiting you?
We use it primarily as a tool to remotely access devices, of which we had previously used a tool that was relatively slow and lacked certain features that NinjaOne has. The ease of use of NinjaOne's remoting capabilities has saved our department time by not having to troubleshoot random issues that we had experienced with a different RMM solution that we used previously.
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