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Streamlining IT Operations: A Comprehensive Review of NinjaRMM's Cutting-Edge Solutions
What do you like best about the product?
Hey folks, let me tell you about NinjaOne, the IT management solution that's got me genuinely excited! What I love most about NinjaOne (formerly NinjaRMM) is its incredibly user-friendly interface. Seriously, navigating through your IT infrastructure has never been this easy and intuitive!
The community has also been fantastic on Discord and is super helpful.
The community has also been fantastic on Discord and is super helpful.
What do you dislike about the product?
This is not a dealbreaker in any way for me but some times the logic of how some things are done feel like they are not fully feature complete.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to create automation based on computer alerts to reduce the time technicians are triaging low-level issues.
The closest to the Definitive Program
What do you like best about the product?
As a user who has been able to see the inner workings of NinjaOne thanks to my IT colleagues, what surprises me the most is how incredibly powerful it is as a tool for control and monitoring of equipment, where it seems there are no limits. Not only that, but it also offers an incredible ease for creating tickets. And, as a member of the marketing and internal communication team, it provides me with communication channels with our team that previously seemed impossible.
What do you dislike about the product?
Being such a complex program, it seems that sometimes it causes problems during installation due to incompatibilities.
What problems is the product solving and how is that benefiting you?
It allows for comprehensive monitoring and a very fast ticketing tool, which also aligns us with international standards such as ISO 27001. Additionally, in case of a cyber threat, it allows for quick action by both the IT team and the Communication team.
Ninja is good
What do you like best about the product?
Easy to use, and alot better than our previous solution
What do you dislike about the product?
Its a bit expensive but it is a good product and worth it for what we get
What problems is the product solving and how is that benefiting you?
Its helping us keep on top of all the devices in the business, and helps us to remote on to machines from tickets that have been raised.
Ninja Board
What do you like best about the product?
Clean layout, easy to grasp, and very easy to use
What do you dislike about the product?
Can be a bit slow at times depending on amount of tickets!
What problems is the product solving and how is that benefiting you?
Ticketing system for customer issues
It´s a very good and easy solution to manage all the companys computers
What do you like best about the product?
It is very easy to use and has great usability
What do you dislike about the product?
Sometimes we have difficulty accessing computers remotely
What problems is the product solving and how is that benefiting you?
In an easy way we can control and inventory all computers
NinjaOne for our single company
What do you like best about the product?
Ninja has become our central repository for all our computers and servers on our network. Its an invaluable tool to push out new software and updates to them. Its easy to use, finding the computers that need support by the users name, computer name, serial number, etc is easy as putting them in the search bar to instantly go to that computer.
It was easy enough to implement, utilising an MSI installer, you can get it silently installed on to the computers easily.
We use the system every day, to remotely support the users, and to push out the software and see feedback if the installs fail, and scheduling them to is useful.
Support from Ninja has been good, and visiting the dojo (their internal forum support) is useful to see their FAQs, etc.
It integrated into our way of working well and the guys know this is the go to when someone needs help.
It was easy enough to implement, utilising an MSI installer, you can get it silently installed on to the computers easily.
We use the system every day, to remotely support the users, and to push out the software and see feedback if the installs fail, and scheduling them to is useful.
Support from Ninja has been good, and visiting the dojo (their internal forum support) is useful to see their FAQs, etc.
It integrated into our way of working well and the guys know this is the go to when someone needs help.
What do you dislike about the product?
MFA when logging into the system could be better, at the moment when signing in with SSO (connected via Azure) we have to open the MS authenticator app and type in the code. They do not currently push for authentication.
What problems is the product solving and how is that benefiting you?
Central repositiory for all our devices and servers, and gives lots of details on them.
Excellent and ever evolving product range
What do you like best about the product?
The support element is fantastic for our IT support team. The monitoring, reporting and automation are all continuously improving. We love it. It makes our jobs so much easier and reduces our workload by identifying issues before they become serious problems.
What do you dislike about the product?
Sometimes after a reboot a laptop can take a little bit of time to show as back online and become accessible remotely. However this is probably more to do with Windows than the Ninja platform.
What problems is the product solving and how is that benefiting you?
Patch management is a large part of the IT workload and Ninja has enabled us to automate these processes and make the task a lot simpler. It also highlights if a task has failed and allows for further investigation.
Being able to view an installed program inventory and currently running processes saves a great deal of time as issues can be resolved without physically logging into the device.
Being able to view an installed program inventory and currently running processes saves a great deal of time as issues can be resolved without physically logging into the device.
Patch, RMM & Endpoint
What do you like best about the product?
I think how I can easily access to each endpoint, scripting, and simple ticketing system.
What do you dislike about the product?
I wish the patch report is more detail with listed all of the devices and score of patch on each devices.
What problems is the product solving and how is that benefiting you?
Everything is in one place.
Little to Complain About
What do you like best about the product?
The absolute best feature that I like over Datto is the ability to command line on the machine while the user is working without disturbing the user. The Ninja remote tool is far better than Splashtop. I also like that the Ninja agent appears to be less resource heavy on the target machine. They also have a very extensive library of scripts we can use and a YouTube channel of how we should use them. I like that I can apply different policies to different sets of PCs based on their location or as a one-off.
What do you dislike about the product?
It is hard to track the percentage complete for a task that was applied across multiple machines. I could really use the ability to chat with a client's machine BEFORE remoting into it. Patching has also been an issue becuase of the third-party who packages these up for Ninja. I forget the name of that company.
What problems is the product solving and how is that benefiting you?
Remote management for the most part.
NinjaOne Review
What do you like best about the product?
I like the Splashtop intergration and the update management
What do you dislike about the product?
Cannot stay logged into the agent portal all day. Times out too fast.
What problems is the product solving and how is that benefiting you?
Single pane for update management and remote access for supporting end users.
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