External reviews
4,088 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Ninja Makes Management Easy
What do you like best about the product?
One portal to monitor and manage all aspects
What do you dislike about the product?
The editor in the ticketing system has poor formatting.
What problems is the product solving and how is that benefiting you?
Ticketing system and remote administration
Ninja makes my life easier as an IT Professional
What do you like best about the product?
Ninja allows me (on 2 accounts) to monitor/control/diagnose and maintain our workstations and servers and the workstations and servers of our clients! I've been in IT for several decades and as an individual, I am 1000% more effective than I could be without this tool.
What do you dislike about the product?
As a professional, we've got clients that have their own Ninja system in place, as well as our own. It would be VERY nice if I could manage all of my NInja resources with a single email address. Having to maintain/create more email addresses for multiple clients is a bit of an inconvenience.
What problems is the product solving and how is that benefiting you?
The ease of use of this product allows for me to do a large part of my job from my desk. There is very little having to go to the end user in order to diagnose/troubleshoot and solve issues from end users. That makes me a LOT more efficient in my daily responsibilities.
Happy with NinjaOne
What do you like best about the product?
Unlimited support
Clean GUI
Training videos
Doesnt have too many things turned on out of the box
Clean GUI
Training videos
Doesnt have too many things turned on out of the box
What do you dislike about the product?
Doesnt have a Vulnerability scanning tool built in
Still trialing the MDM solution
Still trialing the MDM solution
What problems is the product solving and how is that benefiting you?
A typical RMM tool but better than other tools that we know
I love the NinjaOne platform!
What do you like best about the product?
I love being able to remote in and interact with clients in real time. It is very easy to use the platform, I figure stuff out on my own most of the time without ever having to submit a ticket or ask a colleague for help. I feel that the system is very intuitive and the way things are put together just make sense. I love that the system tells me everything I need to know about the clients computer, it's easy to remote into machines and communicate with the clients. Anytime I have submitted a ticket, I have received excellent service at least within 20 minutes of my initial submission. When we first implemented the NinjaOne system, it was very easy going and all went very smoothly, which myself and all of our clients have enjoyed. We use this system every single day, and I can definitely say that all around, this is the best remote support/tickteing platform I have ever dealt with! Integration goes smoothly as well. I can't rave enough about NinjaOne.
What do you dislike about the product?
I don't dislike anything about the NinjaOne platform. I think it is fantastic and has served our small business fantastically. I'm extremely glad that we switched platforms, I don't want to use anything except NinjaOne.
What problems is the product solving and how is that benefiting you?
The platform is better and more user friendly than Nable, the platform that we used prior to NinjaOne. NinjaOne allows my team to do whatever we need to do, all while being remote. We can service customers from Florida to California without ever having to leave the state.
Efficient, Easy and Productive
What do you like best about the product?
The most helpful thing is being able to sort through tickets that come in by each of our clients. It's easy to use when needing to remote into any user's machine while still allowing for us to provide great customer support.
What do you dislike about the product?
The only downside that I can see with the platform is not being able to close out tickets immediatley and needing to wait for them to systematically close. Aside from that, I have no issues.
What problems is the product solving and how is that benefiting you?
Having QuickConnect is definitley a fantastic feature to have now that it is live!
NinjaOne has been a great platform to use for ticketing and devices. It is easy to navigate.
What do you like best about the product?
I like how easy it is to navigate and how user friendly the site is as well. If I need support form NinjaOne as well they are wuick to respond to emails.
What do you dislike about the product?
I haven't really seen anything that I have disliked.
What problems is the product solving and how is that benefiting you?
It helps with us being able to remote into end user machines who are needing IT assistances and also acts as the same platform to submit tickets to.
Review of GAT for NinjaRMM
What do you like best about the product?
Ninja allows me to carry out a complete management of the company's teams.
What do you dislike about the product?
Getting started with the tool is a bit tricky
What problems is the product solving and how is that benefiting you?
Before using Ninja, our equipment was outdated in terms of updates. Since we have implemented Ninja, we have performed much better in that respect.
NinjaOne is an excellent choice for those looking to optimize their IT management.
What do you like best about the product?
An antivirus solution for the mobile phone.
What do you dislike about the product?
its lack of intuitiveness in its use.
What problems is the product solving and how is that benefiting you?
Technical support and ticketing
Best RMM software
What do you like best about the product?
Easy to use
Super efficient customer support
Onboarding process
Super efficient customer support
Onboarding process
What do you dislike about the product?
It's 4 month I use NinjaOne, nothing to dislike.
What problems is the product solving and how is that benefiting you?
I can give supporto to +200 endopoint in one console
Software as a Service as it should be.
What do you like best about the product?
It is really easy to use and onboard our team. It has a wealth of features we wouldn't be able to find in one other single product. We use it daily already while still implementing it into our processes. Also customer support and training material is really helpful and we are looking forward to integrate it tightly with our other toolings.
What do you dislike about the product?
As European and espacially as German I would love to see more international date formats and more than anything else 24-hour-time. AM & PM can be confusing especially when you're in a rush.
What problems is the product solving and how is that benefiting you?
With NinjaOne we gain a lot of insight into our fleet of endpoints and with the integrated ticketing system tickets get directly attached to devices which makes it really efficient to tie a problem described in a ticket directly to the machine it concerns.
showing 2,991 - 3,000