External reviews
3,970 reviews
from
and
External reviews are not included in the AWS star rating for the product.
NinjaOne: Seamless Remote Access and Deep Insights for IT Support
What do you like best about the product?
We started using NinjaOne last year, and it has become an excellent support tool for our IT team. In my opinion, it's one of the best and most seamless solutions for remotely accessing user PCs. The depth of information we can extract is incredibly helpful for our daily work.
What do you dislike about the product?
One downside of NinjaOne is that policies can be surprisingly difficult to work with. Setting them up the way you want isn't always straightforward, and it often takes more trial and error than expected
What problems is the product solving and how is that benefiting you?
NinjaOne solves our remote support and device management challenges by giving our IT team a single, seamless platform to access and troubleshoot user PCs. The depth of device information we can pull hardware details, installed software, system health, and more allows us to diagnose and resolve issues faster, often without needing to disturb the end user. This has significantly improved our response times and day-to-day efficiency.
Easy to Use, Quick to Deploy, and Strong Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
It departments little helper
What do you like best about the product?
Speed, ist very fast switching between needed Ressources
What do you dislike about the product?
Could be a bit more structured, in terms like infos to an object
What problems is the product solving and how is that benefiting you?
Monitoring all kinds of hardware, to have a better sights of runing machines in a company
Easy to Use, Quick to Deploy, and Strong Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
Easy Script Management and Distribution Made Simple
What do you like best about the product?
Easy management and distribution of software scripts
What do you dislike about the product?
The permission structure could be better; you need full admin privileges for many things.
What problems is the product solving and how is that benefiting you?
Software distribution and patch management
Intuitive, Clean Interface That Makes Endpoint Management Easy
What do you like best about the product?
What I like best about NinjaOne is how intuitive and easy it is to use. The interface is clean and well-organized, which makes it simple to manage endpoints and automate routine tasks without a steep learning curve.
What do you dislike about the product?
One thing I dislike about NinjaOne is that some advanced features and customizations can feel a bit limited compared to more complex RMM tools.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the challenge of managing multiple endpoints and IT tasks from different tools by bringing everything into a single, centralized platform. It simplifies processes like monitoring device health, deploying patches, automating routine maintenance, and providing remote support.
Powerful Automation and Collaboration
What do you like best about the product?
Automation possibilities and collaborative working
What do you dislike about the product?
A way to design multiple dashboards yourself would be nice
What problems is the product solving and how is that benefiting you?
“Automated update monitoring of clients as well as fault tolerance would reduce the workload of our first-level support
Very Stable for Creating and Running Remote Scripts
What do you like best about the product?
very stable, not many downtimes or errors. works great for creating scripts and executing those remotely
What do you dislike about the product?
You cannot attach files as far as i know for script to use
What problems is the product solving and how is that benefiting you?
out to date programms can be easily updated using script through ninja or even restarting a pc
Robust Policy Deployment and Powerful Functionality
What do you like best about the product?
the ability to be able to deploy policies and other robust functionalities as opposed to other tools out in industry.
What do you dislike about the product?
one thing that needs attention is blacking out remote access sessions to techs can work in private without having the screen on user end showing.
What problems is the product solving and how is that benefiting you?
the ability to integrate different tool sets to have it all in one inside N1
Patching That Just Works—Every Time
What do you like best about the product?
Patching finally works! Each time, every time!
What do you dislike about the product?
The interfaces could use a little polishing, but one can get used to it.
What problems is the product solving and how is that benefiting you?
Patching, remote scripting and controls
showing 21 - 30