External reviews
4,041 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Intuitive, Robust RMM with Excellent Patch Management and Remote Access
What do you like best about the product?
I like the GUI and how easy it is to use, especially being able to deploy bulk actions and switch between different devices on the network. It includes all the expected RMM features, and they’re packaged into the product nicely. Patch management and automated task/script deployment are very useful, intuitive, and robust. I also use the dashboard a lot to gather helpful information at a glance across the whole network environment. I also like the remote desktop access related features within NinjaOne RMM.
What do you dislike about the product?
There isn’t much to dislike, since no platform or application is ever truly perfect. This one isn’t perfect either, but it comes very close to feeling flawless. If I had to nitpick, it would be the small restrictions around what and how you can deploy through automation, along with the limited set of settings templates available.
What problems is the product solving and how is that benefiting you?
It’s helping us manage our end-user devices more effectively by giving us the ability to hop between various devices on the network. Being able to do work in the background without interrupting the user is also very helpful. Additionally, replacing our on-premise WSUS server with patch management through NinjaOne RMM is a big plus, since we no longer have to carry the maintenance overhead of a WSUS server hosted in our environment. Our overall performance and capability in supporting issues have increased.
NinjaOne revolutionized our IT infrastructure.
What do you like best about the product?
What I like the best about NinjaOne is how it is able to take many of the applications that we have had through separate Vendors and bring them all within one pane of glass with NinjaOne's App Integration. This saves an impressive amount of time and money with the way that NinjaOne makes their systems easy to implement, as well as how intuitive they are to use. One of the key features we didn't have before NinjaOne is a ticketing system that enables us to track our daily Helpdesk endeavors, as well as device management of our mobile devices, computers, servers, and aspects of our network infrastructure. If we are ever in need of support, the NinjaOne Team is just a ticket or phone call away to do their utmost to ensure that we are able to leverage every bit of the NinjaOne experience available to our enterprise. They are fast and responsive to make sure everything we need is delivered in a timely manner and their system is always performing at a top-notch pace. And all of this for a price that is affordable and competitive within it market.
What do you dislike about the product?
My least favorite thing about NinjaOne is how rudimentary the Ticket reporting is, as well as how narrowly defined the ticket types are.
We use tickets to track helpdesk operations as well as projects that are ongoing, of which has their own standard timeframes for ticket resolution.
The ticket reporting doesn't allow for reporting of specific ticket types. As a result, our reporting is very skewed towards the Helpdesk side looking lackluster.
If there was a way to implement reports that could be pulled based on ticket type that would be optimal because we could pull report metrics for both our Helpdesk team as well as our project team all in one place.
Until this is updated, we have resolved to use a different tool for project tracking.
We use tickets to track helpdesk operations as well as projects that are ongoing, of which has their own standard timeframes for ticket resolution.
The ticket reporting doesn't allow for reporting of specific ticket types. As a result, our reporting is very skewed towards the Helpdesk side looking lackluster.
If there was a way to implement reports that could be pulled based on ticket type that would be optimal because we could pull report metrics for both our Helpdesk team as well as our project team all in one place.
Until this is updated, we have resolved to use a different tool for project tracking.
What problems is the product solving and how is that benefiting you?
To name a few things, NinjaOne is what we use for all of our device management and monitoring including computers (laptops, desktops), Tablets, Servers, and some network devices. This is important to us now more than ever as we are working towards becoming NIST compliant for certain contracts. The MDM system also allows us to remote into our devices with Ninja's native remote access software called Ninja Remote, which is a secure and NIST compliant application, whereas some of the other freeware that we use to use is not compliant.
Probably the biggest area that I am personally involved in though is automation. NinjaOne allows for a vast degree of automation of applications and processes within it's scope. This saves us time and money. From clearing simple caches on a machine to installing software to provision a new device, NinjaOne allows for a one touch system where we can set it and forget it until it is basically ready to ship out to a user.
We also have recently implemented backup on some servers, as well as on our IT teams workstations. We also utilize Ninja ticketing, which has been a huge game changer for helpdesk tracking and metrics. Before keeping track of Helpdesk issues was more or less a nightmare through email, teams, and just keeping a stickynote or notepad page. It also helps us take our numbers to our Executive branch to give them some real data of how we are doing, if we need more help resources to get everything going on taken care of.
Probably the biggest area that I am personally involved in though is automation. NinjaOne allows for a vast degree of automation of applications and processes within it's scope. This saves us time and money. From clearing simple caches on a machine to installing software to provision a new device, NinjaOne allows for a one touch system where we can set it and forget it until it is basically ready to ship out to a user.
We also have recently implemented backup on some servers, as well as on our IT teams workstations. We also utilize Ninja ticketing, which has been a huge game changer for helpdesk tracking and metrics. Before keeping track of Helpdesk issues was more or less a nightmare through email, teams, and just keeping a stickynote or notepad page. It also helps us take our numbers to our Executive branch to give them some real data of how we are doing, if we need more help resources to get everything going on taken care of.
Easy Implementation, Clean UI, and Amazing Onboarding Support
What do you like best about the product?
The ease of implementation, the UI is clean and on-boarding support was amazing. Performance has been excellent, and the cost was better than the competition.
What do you dislike about the product?
The only feature we think would be useful would be a Task Approval being sent via email to collect mouse clicks.
What problems is the product solving and how is that benefiting you?
Asset management, asset control, helpdesk ticketing, automating on/off board processes
Amazing Product with Amazing Capabilities
What do you like best about the product?
The remote connections are fast and work great. The automation aspect of it is also great from anywhere from scripts to .exe files and .msi files.
What do you dislike about the product?
Some .exe files may not finish installing on the automation side but that might be a GUI messing with it.
What problems is the product solving and how is that benefiting you?
The remote connections, patch management and software installation automation are the key sections where ninja is benefiting us the most.
NinjaOne: Secure Multi-Environment Support with Best-in-Class Reporting & Automation
What do you like best about the product?
NinjaOne provides above and beyond infrastructure to support multiple environments with ease and security. The reporting functionality, along with the ease of designing automations, are second to none.
What do you dislike about the product?
Not applicable as there is nothing to dislike, with the myriad of features provided.
What problems is the product solving and how is that benefiting you?
Fantastic RMM/MDM tool, while providing world class support.
Smooth Usability and Reliable Remote Access with Flexible RMM Scripting
What do you like best about the product?
Smooth usability. It offers reliable functionality for remote access to clients and servers. The RMM functionality is more or less complete, and I can also add my own scripts.
What do you dislike about the product?
Uninstalling the agent is possible, but I don’t receive any feedback or confirmation that the uninstallation was completed on the customer’s hardware. This would be important for properly closing out service contracts.
What problems is the product solving and how is that benefiting you?
Remote access is excellent, and support is super fast when I need help. Update management is also very useful: it helps me avoid known issues and lets me skip specific updates when NinjaOne indicates they should be skipped.
Intuitive, All-in-One IT Management with a Centralized Dashboard
What do you like best about the product?
NinjaOne is very easy to use and extremely intuitive. The centralized dashboard makes it simple to monitor devices, manage patching, automate tasks, and provide remote support—all from one platform
What do you dislike about the product?
There is very little to dislike. Some advanced features may require initial tuning to fully match specific workflows, but overall the platform is well designed and continuously improving.
What problems is the product solving and how is that benefiting you?
NinjaOne streamlines endpoint management by providing real-time visibility, automated patching, and proactive monitoring. It reduces manual effort, improves response times, and helps maintain a secure and stable IT environment. This has significantly increased operational efficiency and service quality for our IT operations.
Easy Endpoint Overview and Policy Management
What do you like best about the product?
Easy overview about the endpoints and managing policies.
What do you dislike about the product?
Remote control on a Mac is only possible when the user gives permission
What problems is the product solving and how is that benefiting you?
Onboarding and managing endpoints.
NinjaOne the best MSP tool!
What do you like best about the product?
NinjaOne is a user-friendly product that allows us to monitor our "Flock", push out updates, and run scripts. Ninja integrates with Halo PSA, which allows us to connect devices to tickets and users. All of these things combined create a quick ROI.
What do you dislike about the product?
It can't run scripts on devices with an ARM processor.
What problems is the product solving and how is that benefiting you?
Ninja automates Windows and Mac updates so my team doesn't have to worry about them.
Reliable and Easy Device Overview
What do you like best about the product?
I enjoy how reliable the program is. Also it's very easy to get an overview over all your devices.
What do you dislike about the product?
Sometimes the remote connection to other devices is not always working and NinjaOne Remote does not use the defined resolution in the guest computer.
What problems is the product solving and how is that benefiting you?
Easily connect to client computers for remote support
showing 281 - 290