What do you like best about the product?

The Transition: From Skeptic to Believer
We migrated to NinjaOne about a year ago, and I’ll admit I was initially skeptical of its capabilities. However, they have undeniably transformed the platform into a powerhouse. It now functions like a finely crafted machine—as reliable and satisfying as your favorite weekly pizza order. Impressively, they have incorporated nearly every essential feature I relied on in Kaseya 9.5, and in many ways, it has already surpassed what Kaseya offered.

UI and Performance
The navigation is intuitive, and the UI has improved significantly over time, making it easy to find exactly what you need. One of the most useful functions is the ability to organize columns to your specific liking, allowing you to deliver accurate information to your team quickly. From a performance standpoint, NinjaOne is outstanding. I can trigger scripts across 185 terminals or workstations and see results within a couple of minutes; usually, the only bottleneck is local bandwidth, not the platform itself.

Scripting and Automation Power
The dynamic scripting engine is nothing short of exceptional. Whether you need to string together seven different scripts or trigger an automation based on complex conditions, NinjaOne handles it effortlessly. I’ve fully integrated these capabilities into our business workflow, particularly for data mining; we can grab data directly from logs and generate clean, professional HTML reports. Whether you need to list every program on a machine or build custom report columns, the flexibility is there.

Patching and AI Implementation
Both OS and software patching are top-notch and have proven to be highly reliable. NinjaOne has also begun integrating AI features. As an RMM Lead, I appreciate the assistance AI can provide, though I remain cautious. At this stage of AI’s evolution, it isn't yet fully "set and forget," and I appreciate that the platform still allows for the human oversight that is necessary for true reliability.

Support and Value
Throughout our transition from Kaseya, we’ve contacted support multiple times and received exceptional service. The staff is knowledgeable and quick to act; if a Tier 1 tech doesn't have the answer, they seamlessly escalate to someone who does. Combined with a very competitive pricing structure, we are extremely happy with the value we’re getting. I would highly recommend NinjaOne to anyone looking for a robust, high-performance RMM solution.

What do you dislike about the product?

UI and Functionality Improvements
Interface and Data Customization
While the platform is strong, there are a few UI frustrations that could be resolved with better customization options. Specifically, I would like to see more robust sorting capabilities—giving users the choice to sort columns either alphabetically or numerically. Additionally, the ability to add more columns and manually adjust column widths would greatly improve how we view and manage data within the interface.

Scripting and File Integration
From a functional standpoint, the current inability to easily integrate files directly into scripts feels like a lost opportunity. Streamlining this process would make deployments much more efficient.

Logic and Programming Shortcuts
Finally, I believe NinjaOne would benefit from incorporating some "low-code" programming blocks similar to what Kaseya offered. Having some minor, built-in programming logic would be highly beneficial; it would save time and reduce the need to manually code every single minor task from scratch.

What problems is the product solving and how is that benefiting you?

The Core Value of NinjaOne
Speed, Reliability, and Enhanced Functionality
The most significant problem NinjaOne solves for us is the massive leap in speed and reliability compared to our previous experience with Kaseya 9.5. The platform’s increased functionality has completely transformed our workflow. Specifically, the dynamic scripting engine—which supports multiple, complex conditions—allows me to target scripts with surgical precision. This ensures tasks run exactly when needed while effectively "weeding out" workstations that don't require attention, saving us both time and computing resources.

Advanced Inventory and API Integration
NinjaOne has become an indispensable tool for our inventory management. By leveraging the API to push and pull data from specific workstations, we can maintain a highly organized and accurate inventory database. This level of connectivity ensures that our records are always up to date and categorized correctly within our system.

Data Mining and Professional Reporting
One of the most impactful improvements has been the ability to data-mine logs and transform that information into polished, "WYSIWYG" HTML reports. This efficiency has dramatically improved how we deliver critical data to both our field technicians and our customers. Being able to present complex log data in a clean, professional, and easy-to-read format ensures that our team stays informed and our clients see the full value of our services.

What do you like best about the product?

It is easy to use and have all we need..

What do you dislike about the product?

It has been difficult to identify any relevant negative point. The platform is stable and well rounded.

What problems is the product solving and how is that benefiting you?

Solves the problem of fragmented endpoints management by centralizing monitoring, patching, and alerts in one platform. This help us work more efficiently and respond faster to issues.

What do you like best about the product?

I love NinjaOne. The onboarding experience is great and I love the dashboard.

What do you dislike about the product?

Sometimes the information can be overwhelming at a glance. It's great to have it, just wish it was better organzied.

What problems is the product solving and how is that benefiting you?

Remote accessing computers across an organization, quickly and with entra login.

What do you like best about the product?

I love the ability to add and remove apps on the fly! Deployment was super simple and very straight forward. Customer support is spot on and always there when you need help! This app has made my life WAY easier. Patch management and remote access are priceless!

What do you dislike about the product?

Nothing as of this time. All items work as expected

What problems is the product solving and how is that benefiting you?

This takes the stress of monitoring for constant patch and software updates.

What do you like best about the product?

I like how there are multiple tools all on the same platform. In the past I have had to use multiple programs where as ninja one has everything in the same place.

What do you dislike about the product?

So fare I do not have any downsides. I have been able to accomplish everything I need to using the tools Ninja provides.

What problems is the product solving and how is that benefiting you?

Ease of access. Having everything in one platform makes my life a whole lot easier.

What do you like best about the product?

The interface is simple to use and the support is very responsive.
The integration with client computers is quick and performs well when we run scripts.
We have not experimented with the AI as of yet, so we can't say anything about that.
The pricing is also reasonable, and support is flexible and transparent about costs.

What do you dislike about the product?

We have had issues where invoices have no details on them. Calling support for help works well, but we would like to be more independent when it comes to invoicing.

What problems is the product solving and how is that benefiting you?

NinjaOne is helping with the management of devices across different clients, and can be modified for each unique need. It saves us time and the client money.

What do you like best about the product?

Simple unified management under 1 platform.

What do you dislike about the product?

The cost continues to grow as we grow. Other platforms are a fixed price per seat, that would be a better option and would have allowed us to make the move earlier.

What problems is the product solving and how is that benefiting you?

Unified management and quick remote access.

What do you like best about the product?

What I like about NinjaOne is that it is easy to use, readily accessible, and offers extensive support. The user interface is intuitive, allowing me to accomplish tasks efficiently, and I can get help whenever I need it.

What do you dislike about the product?

There isn’t anything about NinjaOne that I find unhelpful. I haven’t had any issues with the platform, and everything has worked as expected.

What problems is the product solving and how is that benefiting you?

NinjaOne is addressing the critical challenges of IT management by streamlining workflows, automating routine tasks, and enhancing system visibility across our organization. This has empowered our team to be more proactive in resolving issues, reducing downtime, and focusing on strategic initiatives rather than getting bogged down in manual troubleshooting. The platform’s intuitive interface and robust automation capabilities have transformed our operations, enabling us to deliver a smoother, more reliable experience for our users while driving greater productivity and efficiency.

What do you like best about the product?

The alert noise has been reduced, the ticket integration with our PSA makes service simpler. Automation is now straightforward, and I can quickly access support sessions whenever I need them. UI is very intuitive to navigate. Performance monitoring adds to the user adoption along with the entry price.

What do you dislike about the product?

We had some issues with MFA integration with DUO

What problems is the product solving and how is that benefiting you?

Customer environment monitoring covering all areas of an SME, Patching is streamlined and alerting is reduced and actually relevant.

What do you like best about the product?

Setting up NinjaOne as a first time user was easier than almost every other similar platform that I have tried in the past. Navigating both the ticketing and RMM apps within the site are easy and have a handful of customization and optimization options. Being able to easily integrate SentinelOne is also a huge plus for us.

What do you dislike about the product?

I honestly can't say I have anything that I directly dislike about NinjaOne. Some of the exact uses we were hoping for haven't made there way into the system yet, however they do offer a feature request board. Occasionally, the ticketing system won't work exactly as planned with email systems, and can handle custom ticketing templates a little weird. The reporting feature could also be made a bit more simple in its UI and allow for the process of generating those reports to be done more efficiently.

What problems is the product solving and how is that benefiting you?

NinjaOne is a well priced, simple, yet effective RMM that we use to support the IT Helpdesk. It has made it easy to track devices, assign devices to users, and make the ticketing/remote access process super easy for support tickets.