External reviews
4,041 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very Intuitive and Easy-to-Use Platform
What do you like best about the product?
The platform is very intuitive and easy to use
What do you dislike about the product?
The RMM software needs to be updated frequently
What problems is the product solving and how is that benefiting you?
It helps keep my clients devices organized
Exceptional Workflow and Device Management
What do you like best about the product?
Workflow and device management is exceptional!
What do you dislike about the product?
Only issue I have is that it’s we based and there is no app for windows
What problems is the product solving and how is that benefiting you?
Remote access, update management and system alerts.
Polished UI, Powerful Integrations, and Automation That Delivers Real ROI
What do you like best about the product?
The platform delivers a polished, intuitive UI/UX that enables technicians to manage endpoints efficiently with minimal clicks and fast navigation. It offers strong native integrations with common IT, security, PSA, and backup tools, allowing workflows and alerts to function smoothly without heavy customization. Its lightweight agent and reliable execution ensure strong performance for patching, scripting, monitoring, and remote access with minimal endpoint impact. Pricing is straightforward and per‑endpoint, providing predictable costs and strong ROI by consolidating multiple IT functions into one platform. The solution is also known for excellent support and onboarding, with responsive assistance and guided setup that accelerates time to value. Its intelligent automation and alerting capabilities focus on practical efficiency, reducing noise and helping teams prioritize and resolve issues more effectively
What do you dislike about the product?
Not a single issue I can think of as for now.
What problems is the product solving and how is that benefiting you?
Automation has been one of the biggest helping hands Ninja one has offered. It’s given me more time to focus on other important tasks.
NinjaOne Streamlines Device Management with Seamless Patching, SSO, and Top-Notch Support
What do you like best about the product?
I love that NinjaOne can be utilized in so many different ways. The home page is great for a quick overview of what's going on with our devices company wide. Logging in with SSO, and being able to receive webhook notifications through Microsoft Teams for ticketing makes productivity a lot easier as I can still be tuned in while away from Ninja. Being able to rely on NinjaOne to handle endpoint patching without human intervention allows our team to dedicate that time to other projects and tasks for our company, and for our end users. I personally have never experienced any issues with NinjaOne not working properly, as updates and bug fixes seem to be a priority to them. It's nice feeling secure in the sense that I'll always be able to support and manage our devices no matter what. In the case I do experience an issue where I need assistance, their support team is always on top of it and works with us to the very end to make sure we achieved a solution. Having a wonderful and competent team to rely on and a system that works seamlessly and is constantly improving in many different use cases makes any money spent feel like an investment in which the return is exponential. We love NinjaOne!
What do you dislike about the product?
I do wish that NinjaOne was more customizable in the sense of how we can utilize it. Custom forms for end users via systray icon, and ability to customize webhook notifications to show relevant information.
What problems is the product solving and how is that benefiting you?
Ability to monitor patches and have Ninja handle them and withhold potentially harmful patches is extremely beneficial! Being able to utilize automations for things like device cleanup when the disk is getting full, or a scheduled Onboarding task that installs necessary apps and software for newly joined devices.
Top-Notch Ninja Support and Really Nice Tools
What do you like best about the product?
Support from Ninja is top-notch, and the tools are really nice to use.
What do you dislike about the product?
I can’t find much to dislike, aside from the I.T. Asset tool. It feels like more could be added to it.
What problems is the product solving and how is that benefiting you?
They are working on the I.T. asset management part for me. Features are being added.
Powerful, Convenient Platform with Easy Access to Device Information
What do you like best about the product?
Powerfull, convenient Platform. Every device information is easy accessable.
What do you dislike about the product?
Devices changing from offline to online sometimes takes a while, the same goes for ip addresses also have that delay.
What problems is the product solving and how is that benefiting you?
Having a solution for remote connection while also manage all device that are in the company.
NinjaOne, more like NinjaNon.....Better than NinjaOne !!!
What do you like best about the product?
The RMM capability is fantastic and makes work easy
What do you dislike about the product?
I don't like that I constantly have to re download the exe. for remote connections. I'm not sure how or why it does that constantly.
What problems is the product solving and how is that benefiting you?
Being able to connect to our endpoint seamlessly. I love the background connect as well, along with pushing scripts.
Essential Remote Troubleshooting That Keeps Us Close to Clients
What do you like best about the product?
Being able to remotely troubleshoot and fix desktops and other devices is essential for us, since we’re based far away from our clients.
What do you dislike about the product?
The ticketing system isn't as advanced as it could be, however, it gets the job done.
What problems is the product solving and how is that benefiting you?
Being able to review insight on companies devices and manage system health. We're able to expand our circle of clientele.
NinjaOne Survey
What do you like best about the product?
The ability to remote into machines without the client machines physically being on the network (unlike SCCM/MECM)
What do you dislike about the product?
The auto updates seem to fail a decent amount and it can't wake up machines that are in sleep mode
What problems is the product solving and how is that benefiting you?
Being able to make sure client computers are up to date which keeps our environment secured
Real-Time Device Health Dashboard And Software Inventory That Delivers
What do you like best about the product?
The device dashboard and the ability to view device health in real time.
What do you dislike about the product?
Report customization is clunky and somewhat restricted. There are some deployment features that restrict the way we deploy and install software.
What problems is the product solving and how is that benefiting you?
Giving us the ability to manage software inventory more efficiently.
showing 261 - 270