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Ninja one for msp
What do you like best about the product?
I love that it’s an all-in-one, powerful yet simple solution that continues to improve.
What do you dislike about the product?
once while you will find you hard time end user to connect and install rmmsoftware again in order to work correctly.
What problems is the product solving and how is that benefiting you?
Very good RMM for MSP .Time saving with using automation ticketing system and resoloving end user issue more quickily -easy to IT asset management,
Bit by Bit Ninja review
What do you like best about the product?
software management, NinjaRemote, patch management.
What do you dislike about the product?
Wish it supported updating more software.
What problems is the product solving and how is that benefiting you?
Patch management, PC maintenance, remote access, software management, warranty tracking and end point security.
Easy to use, great support
What do you like best about the product?
Pre built scripts to run in our environment for updating apps and OS. Easy to login to an individual device to do other things - allows the IT Team to remote in with a user and help them out. Customers are encouraged to schedule time monthly with an engineer from NinjaOne - it's included in your payment. It is easy to review actions from devices; the dashboard allows you to see what has been going on in your environment.
What do you dislike about the product?
More app control and the ability update them - Adobe, Chrome, etc.
What problems is the product solving and how is that benefiting you?
Software Updates, device control, ticket and event tracking, Change Management, manual updates, remote access
Great product!
What do you like best about the product?
We've been with them for years and the simplicity in setup was always our biggest draw. They had a lot of policies that we could implement right away for different server types , as it can be a little bewildering at first to get your RMM practice stood up. They have several remote support options available that do not cost extra which is a huge savings for us as an MSP. We couldn't do what we need to do in our business without this RMM. Their support is decent, we have used it on occasion but typically you'd just hit their very good knowledge base. The community forum isnt super active, so its hard to get niche situations handled.
What do you dislike about the product?
I think over the years its gotten so many features there are things we dont use. Things like the ticket system and knowledge base. I think they built it to compete with other RMM systems, but we already have these things and dont need them. Its just gotten very big.
What problems is the product solving and how is that benefiting you?
We need to keep our clients computers up to date with patching, know if computers have any issues that we can solve, and be able to remotely connect to support any of our clients machines at any given time, this RMM solves that. We really couldnt do what we need to do without this RMM.
ApixMSP - NinjaOne
What do you like best about the product?
The UI of the platform. We really love how seamless it is. We also love how easy it is to implement devices and integrations and the team for customer support.
What do you dislike about the product?
Absolutely nothing. We really love the whole platform.
What problems is the product solving and how is that benefiting you?
Mac support. With NinjaOne we're able to support Mac's.
Comparatively the best RMM available
What do you like best about the product?
Intuitive interface saves us dozens of hours every week. The integrated backup solution is powerful yet simple to use. Ticketing system provides everything we need to effectively track incoming cases. The list goes on and on the same way... we love NinjaOne.
What do you dislike about the product?
We dislike nothing about NinjaOne, and excited about the continued innovations you consistently bring forward at rapid speed.
What problems is the product solving and how is that benefiting you?
Consolidated endpoint, asset, backup, patching, monitoring, support management all in one.
One app that meets our needs
What do you like best about the product?
We find that if it doesnt meet our needs currently, they are working on a feature that we want.
Since getting Ninja, we use it everyday and from the first deployment it was very simple to use while also having alot of features to master and know the ins and outs of.
Support is easy to deal with, call or email, also they host monthly townhalls where you can ask whatever questions you want.
Since getting Ninja, we use it everyday and from the first deployment it was very simple to use while also having alot of features to master and know the ins and outs of.
Support is easy to deal with, call or email, also they host monthly townhalls where you can ask whatever questions you want.
What do you dislike about the product?
Since the product is Newer, we often want some feature that has not been added yet.
An Azure integration would be nice, even integration with Defender for Endpoint.
Their Network Scanner is lacking making keeping an inventory in Ninja harder compared for Lansweeper
An Azure integration would be nice, even integration with Defender for Endpoint.
Their Network Scanner is lacking making keeping an inventory in Ninja harder compared for Lansweeper
What problems is the product solving and how is that benefiting you?
Managing remote endpoints, we tried 5 other products before going with Ninja, and Ninja has had the best patch management out of them, they are currently adding support for MacOS through a beta making patching MacOS just as easy.
Easy to use and reliable.
What do you like best about the product?
NinjaOne has been a breeze to setup and deploy on all of our devices. The ease of use on the backend has made the workload for the department much less. Their customer support and documentation is top notch. With all the available features, we've been able to replace multiple products and save money.
What do you dislike about the product?
It is hard to find any cons to NinjaOne. The only issue I have is the inability to add non-networked devices, but it is not an asset manager.
What problems is the product solving and how is that benefiting you?
NinjaOne is giving me insight into all of our devices. It keeps those devices patched and even runs automations to solve problems before they present to the end user.
Awesome Service\Product
What do you like best about the product?
I love the ease of use, everything is very self explanatory, great communications of upcoming and new services, allways adding additional products. Integrationing with other software platforms (SentinalOne) is easy, easy deployment of both agents at one time, the new remote program works amazing. Great customer support, top notich account reps, very fast response.
What do you dislike about the product?
Can't think of anything I dislike about NinjaOne, expect maybe it's not free.
What problems is the product solving and how is that benefiting you?
Super clear overview of all of my devices, I can clearly see if I have warnings or any issues, able to keep track of all of my client documentation, the new beta of a PSA built in is working great, helping me streamline a lot of my processes.
we are working towards deploying the system so have not fully starting using it yet
What do you like best about the product?
there support team is excellent and have been supper helpful
What do you dislike about the product?
so far we have no dislike of ninja one or its staff
What problems is the product solving and how is that benefiting you?
it meets one of the requirments for nist complinace for a customer
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