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The MSP Swiss Army Knife of RMM
What do you like best about the product?
The ease of movement throughout the UI, very intuitive interface, Powerful scripting and automation tools, and good integration options for such a young product. Setup and implementation was super easy once you understand the NInja-way. Customer support has mostly been good, but sometimes uneven.
What do you dislike about the product?
I don't have any major knocks against NinjaOne. I believe reporting was considered sub-optimal at one point but I believe progress had been made in this area.
What problems is the product solving and how is that benefiting you?
Serving as the backbone of our MSP organization.
Assistant IT Director working in the field for approximately 6 years.
What do you like best about the product?
Constant improvement on the platform. Support staff that are active and quick to respond. They are both responsive and forward thinking in terms of bringing stuff up that might be good for my deploy. This shows that they care about my business and our goals. It's a great platform that keeps getting better but also just works.
What do you dislike about the product?
Be free? Idk, nothing that I can really think of. Everything we have looked for it to do, it either does or all of a sudden does within the next couple months with updates.
What problems is the product solving and how is that benefiting you?
We were using ConnectWise products previously and felt very constrained and restricted in terms of implimenting process and automations to the degree that we wanted to impliment.
Great experience with NinjaOne
What do you like best about the product?
Robust tool with all the features that One needs for remote help. From dashboard capabilities, to be able to see all the insights on the end points, to remotely login to resolve any issues, ninja one is a great support tool.
What do you dislike about the product?
Can't flag that many but the ability to push out ONE package app to include MDM would be great.
What problems is the product solving and how is that benefiting you?
Ability to remotely login to all endpoints flawlessly is a game changer
Bulk provisioning of multiple devices without end-user intervention
What do you like best about the product?
Bulk provisioning of multiple devices without end-user intervention. Able to easily install public and private apps, apply software update patches, and connect driectly to our internal ConnectWise Manage PSA software. We can specify what type of alerts are sent over to our PSA and auto generate tickets for our techs to manage.
What do you dislike about the product?
I don't have any negatives about NinjaOne that I can think of
What problems is the product solving and how is that benefiting you?
This software is reducing the monotonous tasks of patching and installing software. When we purchase a new PC, we have pretty much automated the entire installation process of installing our security tools and necessary programs. The most time consuming thing about spinning up a new PC is waiting for the Windows updates to complete, no fault of NinjaOne.
NinjaOne
What do you like best about the product?
NinjaOne makes managing our customers assets a breeze!
What do you dislike about the product?
I don't have any negatives about NinjaOne that I can think of
What problems is the product solving and how is that benefiting you?
Patch management and the remote desktop tool are great!
Easy and Affordable IT Automation
What do you like best about the product?
Ninja makes it easy to set up, and automate patch management, backups and running scripts as needed. For example we have an ERP that needs a service restarted once a week, I no longer have to do it manually and trust that Ninja will work. As a small department with 4 locations and 3 staff, it is essential to leverage this kind of automated system or we would need to hire many more people.
What do you dislike about the product?
the ticketing portion is a bit clunky, really more for IT people to react to alerts rather than for end users.
What problems is the product solving and how is that benefiting you?
patch management, remote access, its a great tool that not only lets me see their screen but open a command prompt behind the scenes which fixes most problems without the user doing anything.
Great product
What do you like best about the product?
The remote control functionality natively baked in is really nice. Super easy to use. Super easy to implement, I use it all of the time. Really easy to integrate into existing product stack
What do you dislike about the product?
Integration with Axcient is lacking. I would like to integrate my backup solution.
What problems is the product solving and how is that benefiting you?
Automation is allowing us to save time on small tasks
Fantastic Platform
What do you like best about the product?
NinjaOne is easy to use, full of great features, and can compete with other similar RMM tools. The customer service has been excellent. Implementation is a breeze!
What do you dislike about the product?
Still lacks some features such as a quick remote access help URL (without end user having to have an account and sign in).
What problems is the product solving and how is that benefiting you?
NinjaOne helps us solve problems around remote management of devices. It also combines other tools such as backups, remote access, and ticketing all in one platform.
NinjaOne RMM
What do you like best about the product?
We use Ninja with all of our customers. It makes patching super easy. We have also taken advantage of the built in automations. The autmations allow us to take a brand new computer out of the box, deploy our security stack, join to our domain and the add any programs needed with very little input.
What do you dislike about the product?
Personally, I can't think of anything bad to say about Ninja.
What problems is the product solving and how is that benefiting you?
Patch management and bulk software deployments have greatly reduced internal labor and allow us to make more money!
Easy to use, works great, excellent support
What do you like best about the product?
I've used several RMMs over the past 10 years and have been most impressed by NinjaOne. Their system is easy to set up, it works well, and their support is great. Everyone I've spoken to at NinjaOne has been personable and helpful. Even the engineers just want to help. Their response time is very quick, often times within an hour or two via email. With other RMMs, the agent itself would often have issues. With NinjaOne, everything just works. I don't have to go into separate areas to change things, everything is in a single pane of glass and easy to access. Love it. Pricing is also reasonable, and they were willing to work with my small MSP to help ramp-up to the full pricing. This allows me some time to gain additional clients.
What do you dislike about the product?
There are some features that need some tweaking, but I do see them on the product roadmap. More of a nice-to-have than a dislike, though.
What problems is the product solving and how is that benefiting you?
Remote tools are great for simple administration, but NinjaOne is a full-fledge RMM where I can see processes, installs apps, and push out scripts without even logging in.
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