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Great Remote Management Software
What do you like best about the product?
How easy it is to organize all our assets, it's fairly straightfoward and intuitive as well!
What do you dislike about the product?
To be honest, I haven't used another remote asset management system to compare it to. It does what we need it to and the company also has been great about answering questions and putting out information/education!
What problems is the product solving and how is that benefiting you?
Being able to quickly solve issues with our studio computers. We have over 70 locations and being able to just login to the computers to solve issues that ultimately help support or team quicker and more efficiently has been wonderful!
NinjaOne for our organization after 2 Years - Updated April 15, 2026
What do you like best about the product?
Ninja One's console is very easy to use. It has a lot of options and tools for us to use in our organization such as our organized list of computers to remote into, reporting, backend tools, and the ticketing system that we integrated with our own ticketing system. We are still in good standing with the software and have no desire to go into another remote software system. After nearly 2 years, we've had more users utilizing this tool and even automated our backups using the NinjaOne tools.
What do you dislike about the product?
Remote Desktop still has its moments of kicking people out during the middle of a session and constantly taking longer times to get someone back on their computer. We reached out to support, but looks like this might be an issue that needs to be further looked into. It seems to be within our network at our Corporate Office. Also, some errors have no explanation. Getting messages such as "Something went wrong, try again later" does not help us at all.
What problems is the product solving and how is that benefiting you?
We are able to navigate through all our devices in our organization and assist our end users for support. Our PC's and Servers are all on our NinjaOne account, so we can seamlessly navigate all the way through to keep our organizations devices. Also, we are able to give users in our organization remote access while being able to manage their profiles. And now, we began backups from across our organization that is linked to our servers and Google Workspace. I recently started using the console to track network activity and using command tools. We have recently implemented another product onto NinjaOne called SentinelOne, which is our anti-virus software we use for our organization.
Lightweight remote management tool that packs a punch
What do you like best about the product?
I like that the RMM tool includes Remote Desktop functionality at no additional cost. No more purchasing TeamViewer licenses. They also have really good documentation and a script library that is updated by other Ninja users. They also take the feedback from their users seriously. There's a product roadmap that is constantly updated with popular feature requests.
What do you dislike about the product?
I haven't really found anything that NinjaOne couldn't do.
What problems is the product solving and how is that benefiting you?
I can see the health of every device that I manage on one screen. I can also easily connect to these devices using Powershell or a Remote Desktop tool with one click. This saves a lot of time and keystrokes. It can also connect to my client's mobile devices so that I can troubleshoot those tricky issues where I need to have eyes on their device.
Single pane for Patching, RMM and A/V
What do you like best about the product?
Single pane access to multiple aspects of systems management.
What do you dislike about the product?
The iOS app could be a bit more robust but theWebsite is good.
What problems is the product solving and how is that benefiting you?
Especially since a large portion of the workforce went remote, I consider this a must. It is very easy to manage, secure and support my workforce
Ninja One is a great platform!
What do you like best about the product?
I love that it is easy to use and navigate
What do you dislike about the product?
I dislike that I have to learn a new platform, even though I like it better than the last one.
What problems is the product solving and how is that benefiting you?
Protecting my companies data, and it is making my life easier because I can see this visually.
Very good.
What do you like best about the product?
Easy to remote onto other devices and see different information about the device also easy to navigate.
What do you dislike about the product?
There is not a setting to enable dark mode.
What problems is the product solving and how is that benefiting you?
Remoting onto other devices quickly and it doesnt drop the connection when connecting to a vpn
Great product
What do you like best about the product?
Never had issues. Always worked as expected.
What do you dislike about the product?
Always improving is key for your product. I think that you go far and above in this field. You could maybe improve design and look.
What problems is the product solving and how is that benefiting you?
Monitor company assets
Great Tool for Endpoint and Patch Management
What do you like best about the product?
NinjaOne is packed with features for Endpoint Management and Patch Management. The tools for accessing devices remotely, including the registry, services, and file structure, are invaluable. It's pretty intuitive to learn, but if you're trying to figure out how to do something, they have a lot of resources available.
What do you dislike about the product?
The agent seems to stop working on some devices and it can be a pain to get the device reporting again, but this seems to be a common problem with RMM solutions. The challenges in administering devices in so many different locations are probably inherent to the process.
What problems is the product solving and how is that benefiting you?
We have a large remote workforce and NinjaOne helps to keep our devices up-to-date, so we can stay compliant with our various standards.
Very Impressive
What do you like best about the product?
It works seamlessly with Macs
Includes ticketing system
Plenty of documentation
Easy to customize
Includes ticketing system
Plenty of documentation
Easy to customize
What do you dislike about the product?
Not a real downside, but when a PC or Mac is offline, the remote icon disappears.
What problems is the product solving and how is that benefiting you?
I was using a different RMM previously. When I acquired a new client that only used Macs, I had to install the previous RMM's agent on the Macs and it did not go well. I have to download and install certificates, go through lengthy install processes. Even after this, it did not work. I had to submit multiple tickets to the RMM's support. After many days of back and forth with no results, I dumped them and switched to NinjaOne.
Great software
What do you like best about the product?
My favorite feature is the scripts, and the scripts library.
What do you dislike about the product?
It could use a dark mode, like all applications.
What problems is the product solving and how is that benefiting you?
It's a great all-in-one solution that combines many different features into one easy to use package.
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