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4,102 reviews
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Great software, will be fantastic when MacOS MDM added
What do you like best about the product?
It was very simple to deploy and setup. Fair amount of templates to use on day 1.
What do you dislike about the product?
Doesn't currently have MacOS MDM, so an application like Jamf is still required.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it very quick and easy to identify where patches need to be installed and then to actually install those patches.
We are able to inventory our devices, proactively identify and respond to issues and automatically open tickets when human interaction is needed.
The RMM side makes it very easy to research and conduct the human interaction fixes, often without end user assistance.
We are able to inventory our devices, proactively identify and respond to issues and automatically open tickets when human interaction is needed.
The RMM side makes it very easy to research and conduct the human interaction fixes, often without end user assistance.
It just works
What do you like best about the product?
The product works right from the start with very minimal setup. From their, the sky is the limit. there are so many different ways to customize the patch managment to your business needs. All of the built in processes are straight forward and easy to use. There is also a Massive forum of users who post all sorts of potential automations to use with notes and detailed info on how and when to use them.
What do you dislike about the product?
There are several automations that I would have thought would be native in the system that are not.
What problems is the product solving and how is that benefiting you?
Ninja one lets me know when an endpoint needs attention taking out the guess work or waiting for an end user to say anything. It also allowed us to change endpoint managment vendors for a fraction of the cost.
NinjaOne Business need
What do you like best about the product?
How it monitors device and provide status updates 24 by 7 days a week.
What do you dislike about the product?
No, problems found currently. Great software
What problems is the product solving and how is that benefiting you?
Desktop management for two site and great reporting of all hardware within the domain
Sold RMM Solution - One Stop Shopping
What do you like best about the product?
Centeralized Support for everyting I need.
Ease of use, Implementation, and training.
The ability to give users remote control over their own devices or selected devices.
MMD and Helpdesk ticketing systems.
Patch management that works.
I really like the roadmap and ability to request new features or add enhancements to already in place modules.
Ease of use, Implementation, and training.
The ability to give users remote control over their own devices or selected devices.
MMD and Helpdesk ticketing systems.
Patch management that works.
I really like the roadmap and ability to request new features or add enhancements to already in place modules.
What do you dislike about the product?
Convincing upper management of the cost. They tend to just see the overal cost as a whole and may don't fully understand all the features the product comes with. It may cost you time and effort to justify the cost but it's well worth it because of all the features it comes with.
What problems is the product solving and how is that benefiting you?
Patch management, MDM, and remote support are the three biggest benifits to this as of right now.
The ability to remote into a pc and take control saves so much time rather than having an end user trying to describe issue.
Patch management, to manually test patches before hand and then mass deploy them saves me so much time.
The ability to remote into a pc and take control saves so much time rather than having an end user trying to describe issue.
Patch management, to manually test patches before hand and then mass deploy them saves me so much time.
Great experience with Ninja onboarding and use
What do you like best about the product?
We've had multiple experiences with MSPs and their various RMM tools. Each used a different product which we accessed to varying degrees, and none have been as useful or as organized. NinjaOne has been great from day one. Implementation went well. Although our organization does not fit perfectly into the structure outlined (Org, sites, locations, etc.) we were guided with making a sound decision that has worked well for the organization and supporting it.
A few highlights are the ease of use and logical interface, the ease of intergrations and the swift customer support that assist for any issue we encounter.
A few highlights are the ease of use and logical interface, the ease of intergrations and the swift customer support that assist for any issue we encounter.
What do you dislike about the product?
Nothing at this point comes to mind. I apprecaite the logical interface that Ninja provides.
What problems is the product solving and how is that benefiting you?
It allows us to first and formost patch our systems, deploy software and provide end user support remotely.
Great site makes management easy
What do you like best about the product?
The cloud based management service makes taking care of our comapanies endpoints easy and painless.
What do you dislike about the product?
I havent experienced any real negatives. When we started there was a few functions that we would have liked, but they have all since been added.
What problems is the product solving and how is that benefiting you?
Roling all of the features we use into one service makes managing IT so much easier for our company
Ninja One is an excellant all encompassing tool for IT.
What do you like best about the product?
Ninja One keeps the vast majority of my endpoint control managemeable all in one dashboard.
What do you dislike about the product?
I feel like the Helpdesk could use some fine tuning.
What problems is the product solving and how is that benefiting you?
Ninja allows me full remote control of all endpoints, an invaluable service.
Ninja One is direct and easy to use application that provides us with great information.
What do you like best about the product?
Ninja One is easy to use and has enabled our team to manage end users with vital health reporting.
What do you dislike about the product?
There are no downsides to using Ninja One
What problems is the product solving and how is that benefiting you?
Ninja One allows us to proactively manage our clients along with the end point products.
Ninja RMM
What do you like best about the product?
NinjaOne RMM is a fantastic tool that simplifies IT management, boosts security, and improves overall system health.
What do you dislike about the product?
Sometimes, navigating and finding what I'm looking for within the portal is difficult. If I am unfamiliar with something, I will ask one of my more experienced admins.
What problems is the product solving and how is that benefiting you?
Patch deployment, device management.
All in one solution! Headache Free
What do you like best about the product?
What I love about NinjaOne is just how straightforward and easy it is to use. From getting it set up to managing things day-to-day, everything feels intuitive, even implementing it onto our existing systems was a breeze. The clean UI makes it simple to navigate, and I’m especially a fan of the NinjaDojo knowledge base, it’s packed with useful info. Plus, the online community is great; both NinjaOne staff and other users are super helpful and friendly. All in all, it’s a really well-thought-out product
What do you dislike about the product?
If I had to point out a couple of things, I’d say it’s missing a dark mode. For those of us who like working in low light, the bright interface can be a bit much. But that’s a minor thing. The ticketing system is probably my only real hang-up; it can be a little confusing to set up, and I wish it was more intuitive, maybe features like categories other than boards. That said, NinjaOne offers solid support to help with this, and you can even link it to other ticketing systems if that works better for you. So, minor quirks aside, it’s still a great tool.
What problems is the product solving and how is that benefiting you?
Endpoint and Patch Management. Working in the Health field, we must have a system that can react fast to our endpoints. Our previous system we were using was not up to our expectation. After using NinjaOne, they farpass our expectation. Everything is super fast, and simple.
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