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I love Ninja RMM
What do you like best about the product?
I feel like its helped the business progress alot, we can do alot more checks and its much easier to connect to computers
What do you dislike about the product?
There isnt anything i can think about that i dislike
What problems is the product solving and how is that benefiting you?
able to do monitoring and loads of good things via the custom fields
remote monitoring and management done right
What do you like best about the product?
Easy rollout, API capabilities, good selection of additonal features easily integrated
What do you dislike about the product?
Unfortunatly there is no public roadmap and sometimes the documentation lacks details
What problems is the product solving and how is that benefiting you?
centralized dashboard of all clients, endpoint management, software rollout and patching
Daily use of NinjaOne in the MSP space
What do you like best about the product?
NinjaOne offers excellent features, such as NinjaOne Remote and Splashtop, so we are never unable to access an endpoint. The Active Directory tool has been a time-saver for password changes. We no longer have to remote into the server. We can change the password from the NinjaOne dashboard.
What do you dislike about the product?
It would be nice to have better navigation on the dashboard to go to client by name on the side then to find the device.
What problems is the product solving and how is that benefiting you?
That we do not have to go on-site to view what is happening on end-user PCs. NinjaOne also has a streamlined patch application. NinjaOne has allowed us to automate checking PCs are always up to date with latest patching.
IT Support tech using Ninja to manage business networks
What do you like best about the product?
Software is great, very functional and reliable. Many options and configuration to meet IT needs. Support team is readily avaliable for onboarding, and follows through with support over time.
What do you dislike about the product?
Submitting a ticket for issues. Ticket support is very responsive, but only sometimes resolves the issue.
What problems is the product solving and how is that benefiting you?
Ninja allows me to remote endpoints to resolve issues, provides ticketing, has integrated security software, imaging, file backup options, as well as monitoring systems for errors, alerting, provides endpoint information, and has many options for policies and patching. Basically it provides me with all the tools and features needed to provide expert remote IT support for my clients.
Living My Dream of Being a Ninja
What do you like best about the product?
Ninja truly has changed our IT management and processes. Even though we are not an MSP and only have a single office, this management software has helped us simplify our costs and vendors. Because of Ninja, we have saved thousands of dollars to have a single pane of glass take care of patch management, security, and remote support. The value Ninja provides is nothing short of spectacular.
I have contacted multiple people I have worked with and intentionally told them about the phenominal value NinjaOne provides.
I have contacted multiple people I have worked with and intentionally told them about the phenominal value NinjaOne provides.
What do you dislike about the product?
The only thing missing is no katana for this IT Ninja who uses Ninja one. :(
On a serious note, the only minor gripe I can think of is sometimes we have Ninja One block an update in Windows (for example, a KB update kept erroring out on everyone's computer because Microsoft wouldn't fix it to install on a recovery partition) and we had that update continue to show up on machines (even after the update cache has been cleared) for a few weeks after.
Again, an extremely minor gripe that doesn't negatively impact us in any way.
On a serious note, the only minor gripe I can think of is sometimes we have Ninja One block an update in Windows (for example, a KB update kept erroring out on everyone's computer because Microsoft wouldn't fix it to install on a recovery partition) and we had that update continue to show up on machines (even after the update cache has been cleared) for a few weeks after.
Again, an extremely minor gripe that doesn't negatively impact us in any way.
What problems is the product solving and how is that benefiting you?
Ninja resolved the following problems:
* Fractured software doing multiple tasks
* A better security/antivirus experience (BitDefender)
* A much more resonsive and reliable remote support experience
* Helping users restart their machines to stay up to date
* Fractured software doing multiple tasks
* A better security/antivirus experience (BitDefender)
* A much more resonsive and reliable remote support experience
* Helping users restart their machines to stay up to date
One stop shop
What do you like best about the product?
Best for patch,rmm and endpoint. Newly added AI tool is so great
What do you dislike about the product?
Nothing that i can think of. Its a very perfect tool
What problems is the product solving and how is that benefiting you?
Enduser remote helpdesk tool. Patch management tool
Quick and Effective
What do you like best about the product?
Administration is easy and quick. Implementation took no time at all and was integrated without any difficulty. NinjaOne has many features we use daily for ourselves and our clients.
What do you dislike about the product?
We have not seen any downsides to Ninja since we began using it daily.
What problems is the product solving and how is that benefiting you?
A Unified dashboard of all the systems we manage, central patch management, and excellent remote access.
Network Administrator
What do you like best about the product?
Push to all feature and remote desktop (Splash)
What do you dislike about the product?
Nothing yet. so far everything is easy to use. haven't had any real issues with it yet.
What problems is the product solving and how is that benefiting you?
mass push feature
Ninja review
What do you like best about the product?
I like that its user friendly and that i can remote into the system.
What do you dislike about the product?
Its hard for me to get over the old system we had
What problems is the product solving and how is that benefiting you?
I am able to monitor remotley with more ease
One-stop shop for device management and connection tools
What do you like best about the product?
NinjaOne has been a blessing compared to our previous remote connection software.
It has made it easy to search and access company devices remotely to assist end users or install/update software as needed.
It has made it easy to search and access company devices remotely to assist end users or install/update software as needed.
What do you dislike about the product?
It's not much of a dislike, but can cause some confusion at times:
When searching for a device, it may show the device you are looking for, but will also show other similarly named devices.
This can add confusion due to a lot of our devices having serial numbers that are close or similar.
When searching for a device, it may show the device you are looking for, but will also show other similarly named devices.
This can add confusion due to a lot of our devices having serial numbers that are close or similar.
What problems is the product solving and how is that benefiting you?
NinjaOne is an ease of use and overall better tool to connect to our end user devices. Our previous service made remotely connecting to end user devices a slow process while also experiencing a lot of lag.
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