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NinjaOne Checks All the Boxes for an RMM
What do you like best about the product?
We previously used Kaseya as an RMM, which was too complex and complicated. We switched to NinjaOne and were very pleased with its simplicity and ease of onboarding new devices. Support is very responsive and the resources in the NinjaDojo are very helpful. I find myself in NinjaOne daily.
What do you dislike about the product?
The method to push applications to machines could use some work. I don't think I properly understand the process and it usually takes a little tweaking of scripts to get a program to auto install.
What problems is the product solving and how is that benefiting you?
NinjaOne is the primary endpoint management solution for the company.
Quick and easy to use
What do you like best about the product?
The remote tools makes it easier for me to maintain our systems.
What do you dislike about the product?
Sometimes it takes 2 or 3 times for me to remote into a pc.
What problems is the product solving and how is that benefiting you?
Being able to update remote systems
Good product
What do you like best about the product?
The remote control features and the ones that let you see what is on a computer without having to remote control it.
What do you dislike about the product?
Finding what you want, for instance setting a computer to do a back up in under administration ,organization,"your org" backup, slected devices if i look at a machine and it does not have a back up policy there should be a link there to turn it on.
What problems is the product solving and how is that benefiting you?
Cloning from one machine to another, remotely solving user issues and check on devices remotely
NinjaOne is a very good monitoring program, not only for IT teams.
What do you like best about the product?
In my case, as I work in marketing, it is a tool that allows me, along with the IT team, to make changes to our teams without having to bother them. For example, recently, we carried out a complete rebranding and were able, through automations, to install the new corporate typography on all our team's computers.
What do you dislike about the product?
It is complex to use, especially for non-technical users, but nothing that a good tutorial can't fix.
What problems is the product solving and how is that benefiting you?
Allows us to protect our equipment and add functionalities that are useful for various departments.
NinjaOne cuts our work time in half.
What do you like best about the product?
There are far too many things to name to narrow just one thing is best. If I had to say it would be the over all management of devices and being able to resolve issues, 95% of the time without having to interupt a user. It just works. This allows me time to work on more pressing projects that are requested at the executive level.
What do you dislike about the product?
Not one thing. I am happy with NinjaOne as RMM and have used it with my last two employers. The first already used it and my previous and current employer I adopted it. Even kept the same rep. That I was most happy about.
What problems is the product solving and how is that benefiting you?
Helping me build my IT Department and making sure it is running at peak efficiency
Very robust system
What do you like best about the product?
Simplicity and everything integrated into the same system.
What do you dislike about the product?
The reports can improve, I find them very simple, with little information.
What problems is the product solving and how is that benefiting you?
It is automating my routine, which allows for better management of clients.
Excellent Ticketing Platform
What do you like best about the product?
I enjoy the layout of the ticketing page as well as the ability to remotely disable access, restart devices, and run scripts.
What do you dislike about the product?
It could posisbly be the devices and not just NinjaOne, but it is very common for the device alerts to not go away when you restart, patch OS, or device updates.
What problems is the product solving and how is that benefiting you?
Our main use for NinjaOne is the ticketing system and helping users resolve their issues in a timely manner.
NinjaOne with its versatility and ease of use is instrumental in the work we deliver daily.
What do you like best about the product?
The constant updates and features help us do more in a day with less hassle.
What do you dislike about the product?
There's nothing that comes to mind so it means it works great for us.
What problems is the product solving and how is that benefiting you?
Problems are diverse and the beauty of it all is that with NinjaOne you have more than one way to tackle an issue, so you can explore and learn new ways of soing things.
Simple and Efficient Systems Management
What do you like best about the product?
ninjaone has a simple and functional patch management system. After just a few days, we had replaced the previous rmm system and massively simplified all processes. We like the continuous development of ninjaone, where customer wishes are taken into account.
What do you dislike about the product?
the weakness of ninjaone lies in the network management. practically all devices have to be manually integrated into the monitoring system. there are no interfaces to ubiquiti, for example.
What problems is the product solving and how is that benefiting you?
Ninja simplifies our support and management processes with automation and fast access to the systems. The monitoring helps us to identify faults quickly and easily.
Gamechanger for client administration
What do you like best about the product?
Very simple to use. Implementation and integration took less than 1 day. Customer Support is very fast and has a lot of tips if you are new to the system.
We use it daily in the administration of our 2500 clients and 400 severs.
The features beside the classic patch managing are incerdible. By default there are a lot of scripts which are helping our Support stuff to work more effective.
We use it daily in the administration of our 2500 clients and 400 severs.
The features beside the classic patch managing are incerdible. By default there are a lot of scripts which are helping our Support stuff to work more effective.
What do you dislike about the product?
Only the filter functions need a little bit of development.
What problems is the product solving and how is that benefiting you?
Patching Clients and deploying software.
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