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Easy Implementation, Clean UI, and Amazing Onboarding Support
What do you like best about the product?
The ease of implementation, the UI is clean and on-boarding support was amazing. Performance has been excellent, and the cost was better than the competition.
What do you dislike about the product?
The only feature we think would be useful would be a Task Approval being sent via email to collect mouse clicks.
What problems is the product solving and how is that benefiting you?
Asset management, asset control, helpdesk ticketing, automating on/off board processes
Amazing Product with Amazing Capabilities
What do you like best about the product?
The remote connections are fast and work great. The automation aspect of it is also great from anywhere from scripts to .exe files and .msi files.
What do you dislike about the product?
Some .exe files may not finish installing on the automation side but that might be a GUI messing with it.
What problems is the product solving and how is that benefiting you?
The remote connections, patch management and software installation automation are the key sections where ninja is benefiting us the most.
NinjaOne: Secure Multi-Environment Support with Best-in-Class Reporting & Automation
What do you like best about the product?
NinjaOne provides above and beyond infrastructure to support multiple environments with ease and security. The reporting functionality, along with the ease of designing automations, are second to none.
What do you dislike about the product?
Not applicable as there is nothing to dislike, with the myriad of features provided.
What problems is the product solving and how is that benefiting you?
Fantastic RMM/MDM tool, while providing world class support.
Smooth Usability and Reliable Remote Access with Flexible RMM Scripting
What do you like best about the product?
Smooth usability. It offers reliable functionality for remote access to clients and servers. The RMM functionality is more or less complete, and I can also add my own scripts.
What do you dislike about the product?
Uninstalling the agent is possible, but I don’t receive any feedback or confirmation that the uninstallation was completed on the customer’s hardware. This would be important for properly closing out service contracts.
What problems is the product solving and how is that benefiting you?
Remote access is excellent, and support is super fast when I need help. Update management is also very useful: it helps me avoid known issues and lets me skip specific updates when NinjaOne indicates they should be skipped.
Intuitive, All-in-One IT Management with a Centralized Dashboard
What do you like best about the product?
NinjaOne is very easy to use and extremely intuitive. The centralized dashboard makes it simple to monitor devices, manage patching, automate tasks, and provide remote support—all from one platform
What do you dislike about the product?
There is very little to dislike. Some advanced features may require initial tuning to fully match specific workflows, but overall the platform is well designed and continuously improving.
What problems is the product solving and how is that benefiting you?
NinjaOne streamlines endpoint management by providing real-time visibility, automated patching, and proactive monitoring. It reduces manual effort, improves response times, and helps maintain a secure and stable IT environment. This has significantly increased operational efficiency and service quality for our IT operations.
Easy Endpoint Overview and Policy Management
What do you like best about the product?
Easy overview about the endpoints and managing policies.
What do you dislike about the product?
Remote control on a Mac is only possible when the user gives permission
What problems is the product solving and how is that benefiting you?
Onboarding and managing endpoints.
NinjaOne the best MSP tool!
What do you like best about the product?
NinjaOne is a user-friendly product that allows us to monitor our "Flock", push out updates, and run scripts. Ninja integrates with Halo PSA, which allows us to connect devices to tickets and users. All of these things combined create a quick ROI.
What do you dislike about the product?
It can't run scripts on devices with an ARM processor.
What problems is the product solving and how is that benefiting you?
Ninja automates Windows and Mac updates so my team doesn't have to worry about them.
Reliable and Easy Device Overview
What do you like best about the product?
I enjoy how reliable the program is. Also it's very easy to get an overview over all your devices.
What do you dislike about the product?
Sometimes the remote connection to other devices is not always working and NinjaOne Remote does not use the defined resolution in the guest computer.
What problems is the product solving and how is that benefiting you?
Easily connect to client computers for remote support
NinjaOne Streamlines Ticketing, Onboarding, and Proactive Alerts
What do you like best about the product?
NinjaOne helps organise tickets and allows for customisation in many different fields, alert generation when needed and more. My team onboards people with ease and it is easy to integrate a client into the existing tenancy. NinjaOne warns in advance for any planned performance issues and performance is pretty uniform over long periods of time.
What do you dislike about the product?
When performance drops, it can drop quite drastically, but support is never cut off completely. I do think Mac support could be a bit better, and the same goes for Linux, although the challenges involved there are understandably difficult. The UI changes very rarely; recently, some of the colours were updated, which will be welcome to some people but not to others. AI is included as a feature but isn’t forced, which is pleasant.
What problems is the product solving and how is that benefiting you?
NinjaOne helps the team stay on track and helps productivity rise amongst us all. The time tracking helps define weak points or projects that have taken a specific amount of time, whether it be too long or if they were sorted quicker than expected.
The Best Tool for Managing All My Customers’ Servers and Computers :-)
What do you like best about the product?
Its the best tool to manage all my costumers Servers and computers
What do you dislike about the product?
i dont find one thing i do not like. sorry
What problems is the product solving and how is that benefiting you?
- manage Updates from one point
- managed skripting
- software installation
- software inventroy
- and many more
- managed skripting
- software installation
- software inventroy
- and many more
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