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NinjaOne Shines: Great Onboarding and a Dashboard I Love
What do you like best about the product?
I love NinjaOne. The onboarding experience is great and I love the dashboard.
What do you dislike about the product?
Sometimes the information can be overwhelming at a glance. It's great to have it, just wish it was better organzied.
What problems is the product solving and how is that benefiting you?
Remote accessing computers across an organization, quickly and with entra login.
Makes life much easier!!
What do you like best about the product?
I love the ability to add and remove apps on the fly! Deployment was super simple and very straight forward. Customer support is spot on and always there when you need help! This app has made my life WAY easier. Patch management and remote access are priceless!
What do you dislike about the product?
Nothing as of this time. All items work as expected
What problems is the product solving and how is that benefiting you?
This takes the stress of monitoring for constant patch and software updates.
All-in-One Platform That Has Everything We Need
What do you like best about the product?
I like how there are multiple tools all on the same platform. In the past I have had to use multiple programs where as ninja one has everything in the same place.
What do you dislike about the product?
So fare I do not have any downsides. I have been able to accomplish everything I need to using the tools Ninja provides.
What problems is the product solving and how is that benefiting you?
Ease of access. Having everything in one platform makes my life a whole lot easier.
Simple Interface, Fast Integrations, and Responsive Support at a Fair Price
What do you like best about the product?
The interface is simple to use and the support is very responsive.
The integration with client computers is quick and performs well when we run scripts.
We have not experimented with the AI as of yet, so we can't say anything about that.
The pricing is also reasonable, and support is flexible and transparent about costs.
The integration with client computers is quick and performs well when we run scripts.
We have not experimented with the AI as of yet, so we can't say anything about that.
The pricing is also reasonable, and support is flexible and transparent about costs.
What do you dislike about the product?
We have had issues where invoices have no details on them. Calling support for help works well, but we would like to be more independent when it comes to invoicing.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping with the management of devices across different clients, and can be modified for each unique need. It saves us time and the client money.
Simple, Unified Management on One Platform
What do you like best about the product?
Simple unified management under 1 platform.
What do you dislike about the product?
The cost continues to grow as we grow. Other platforms are a fixed price per seat, that would be a better option and would have allowed us to make the move earlier.
What problems is the product solving and how is that benefiting you?
Unified management and quick remote access.
NinjaOne: Intuitive, Efficient, and Backed by Extensive Support
What do you like best about the product?
What I like about NinjaOne is that it is easy to use, readily accessible, and offers extensive support. The user interface is intuitive, allowing me to accomplish tasks efficiently, and I can get help whenever I need it.
What do you dislike about the product?
There isn’t anything about NinjaOne that I find unhelpful. I haven’t had any issues with the platform, and everything has worked as expected.
What problems is the product solving and how is that benefiting you?
NinjaOne is addressing the critical challenges of IT management by streamlining workflows, automating routine tasks, and enhancing system visibility across our organization. This has empowered our team to be more proactive in resolving issues, reducing downtime, and focusing on strategic initiatives rather than getting bogged down in manual troubleshooting. The platform’s intuitive interface and robust automation capabilities have transformed our operations, enabling us to deliver a smoother, more reliable experience for our users while driving greater productivity and efficiency.
Intuitive UI, Smooth PSA Ticketing, and Straightforward Automation
What do you like best about the product?
The alert noise has been reduced, the ticket integration with our PSA makes service simpler. Automation is now straightforward, and I can quickly access support sessions whenever I need them. UI is very intuitive to navigate. Performance monitoring adds to the user adoption along with the entry price.
What do you dislike about the product?
We had some issues with MFA integration with DUO
What problems is the product solving and how is that benefiting you?
Customer environment monitoring covering all areas of an SME, Patching is streamlined and alerting is reduced and actually relevant.
NinjaOne creates an easy to use IT Support platform.
What do you like best about the product?
Setting up NinjaOne as a first time user was easier than almost every other similar platform that I have tried in the past. Navigating both the ticketing and RMM apps within the site are easy and have a handful of customization and optimization options. Being able to easily integrate SentinelOne is also a huge plus for us.
What do you dislike about the product?
I honestly can't say I have anything that I directly dislike about NinjaOne. Some of the exact uses we were hoping for haven't made there way into the system yet, however they do offer a feature request board. Occasionally, the ticketing system won't work exactly as planned with email systems, and can handle custom ticketing templates a little weird. The reporting feature could also be made a bit more simple in its UI and allow for the process of generating those reports to be done more efficiently.
What problems is the product solving and how is that benefiting you?
NinjaOne is a well priced, simple, yet effective RMM that we use to support the IT Helpdesk. It has made it easy to track devices, assign devices to users, and make the ticketing/remote access process super easy for support tickets.
Intuitive, Robust RMM with Excellent Patch Management and Remote Access
What do you like best about the product?
I like the GUI and how easy it is to use, especially being able to deploy bulk actions and switch between different devices on the network. It includes all the expected RMM features, and they’re packaged into the product nicely. Patch management and automated task/script deployment are very useful, intuitive, and robust. I also use the dashboard a lot to gather helpful information at a glance across the whole network environment. I also like the remote desktop access related features within NinjaOne RMM.
What do you dislike about the product?
There isn’t much to dislike, since no platform or application is ever truly perfect. This one isn’t perfect either, but it comes very close to feeling flawless. If I had to nitpick, it would be the small restrictions around what and how you can deploy through automation, along with the limited set of settings templates available.
What problems is the product solving and how is that benefiting you?
It’s helping us manage our end-user devices more effectively by giving us the ability to hop between various devices on the network. Being able to do work in the background without interrupting the user is also very helpful. Additionally, replacing our on-premise WSUS server with patch management through NinjaOne RMM is a big plus, since we no longer have to carry the maintenance overhead of a WSUS server hosted in our environment. Our overall performance and capability in supporting issues have increased.
NinjaOne revolutionized our IT infrastructure.
What do you like best about the product?
What I like the best about NinjaOne is how it is able to take many of the applications that we have had through separate Vendors and bring them all within one pane of glass with NinjaOne's App Integration. This saves an impressive amount of time and money with the way that NinjaOne makes their systems easy to implement, as well as how intuitive they are to use. One of the key features we didn't have before NinjaOne is a ticketing system that enables us to track our daily Helpdesk endeavors, as well as device management of our mobile devices, computers, servers, and aspects of our network infrastructure. If we are ever in need of support, the NinjaOne Team is just a ticket or phone call away to do their utmost to ensure that we are able to leverage every bit of the NinjaOne experience available to our enterprise. They are fast and responsive to make sure everything we need is delivered in a timely manner and their system is always performing at a top-notch pace. And all of this for a price that is affordable and competitive within it market.
What do you dislike about the product?
My least favorite thing about NinjaOne is how rudimentary the Ticket reporting is, as well as how narrowly defined the ticket types are.
We use tickets to track helpdesk operations as well as projects that are ongoing, of which has their own standard timeframes for ticket resolution.
The ticket reporting doesn't allow for reporting of specific ticket types. As a result, our reporting is very skewed towards the Helpdesk side looking lackluster.
If there was a way to implement reports that could be pulled based on ticket type that would be optimal because we could pull report metrics for both our Helpdesk team as well as our project team all in one place.
Until this is updated, we have resolved to use a different tool for project tracking.
We use tickets to track helpdesk operations as well as projects that are ongoing, of which has their own standard timeframes for ticket resolution.
The ticket reporting doesn't allow for reporting of specific ticket types. As a result, our reporting is very skewed towards the Helpdesk side looking lackluster.
If there was a way to implement reports that could be pulled based on ticket type that would be optimal because we could pull report metrics for both our Helpdesk team as well as our project team all in one place.
Until this is updated, we have resolved to use a different tool for project tracking.
What problems is the product solving and how is that benefiting you?
To name a few things, NinjaOne is what we use for all of our device management and monitoring including computers (laptops, desktops), Tablets, Servers, and some network devices. This is important to us now more than ever as we are working towards becoming NIST compliant for certain contracts. The MDM system also allows us to remote into our devices with Ninja's native remote access software called Ninja Remote, which is a secure and NIST compliant application, whereas some of the other freeware that we use to use is not compliant.
Probably the biggest area that I am personally involved in though is automation. NinjaOne allows for a vast degree of automation of applications and processes within it's scope. This saves us time and money. From clearing simple caches on a machine to installing software to provision a new device, NinjaOne allows for a one touch system where we can set it and forget it until it is basically ready to ship out to a user.
We also have recently implemented backup on some servers, as well as on our IT teams workstations. We also utilize Ninja ticketing, which has been a huge game changer for helpdesk tracking and metrics. Before keeping track of Helpdesk issues was more or less a nightmare through email, teams, and just keeping a stickynote or notepad page. It also helps us take our numbers to our Executive branch to give them some real data of how we are doing, if we need more help resources to get everything going on taken care of.
Probably the biggest area that I am personally involved in though is automation. NinjaOne allows for a vast degree of automation of applications and processes within it's scope. This saves us time and money. From clearing simple caches on a machine to installing software to provision a new device, NinjaOne allows for a one touch system where we can set it and forget it until it is basically ready to ship out to a user.
We also have recently implemented backup on some servers, as well as on our IT teams workstations. We also utilize Ninja ticketing, which has been a huge game changer for helpdesk tracking and metrics. Before keeping track of Helpdesk issues was more or less a nightmare through email, teams, and just keeping a stickynote or notepad page. It also helps us take our numbers to our Executive branch to give them some real data of how we are doing, if we need more help resources to get everything going on taken care of.
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