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Easy to Use and Navigate—Everything in One Place
What do you like best about the product?
Ease of use, easy to navigate, everything all in one place
What do you dislike about the product?
one thing i dislike is you cannot see when other engineers are looking at the same ticket as yourself within the ticketing part of the system.
being able to see who is looking at what ticket would be great.
IT would also be nice if the ticket time tracking auto started and auto stops recording your time when you click into a ticket and clicking off
being able to see who is looking at what ticket would be great.
IT would also be nice if the ticket time tracking auto started and auto stops recording your time when you click into a ticket and clicking off
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our biggest IT management challenges by centralising monitoring, patching, automation, and remote support into one reliable platform. It eliminates manual work, reduces downtime, and gives us full visibility into every endpoint. As a result, our team works faster, issues are resolved before users even notice them, and we spend far less time firefighting and far more time improving our environment.
Patch Management, Remote Access, and Automation Off to a Great Start
What do you like best about the product?
Patch Management’s, Remote Access, Automatisierung
What do you dislike about the product?
Nothing atm. we‘re just startet with it.
What problems is the product solving and how is that benefiting you?
It makes everything faster, less manuell work.
Fast, Simple Dashboard with an Intuitive GUI
What do you like best about the product?
The GUI, dashboard, and overall overview are really fast and simple to use!
What do you dislike about the product?
There’s nothing specific to point out right now, but having more integration options with Microsoft Intune would be helpful for us.
What problems is the product solving and how is that benefiting you?
Managing our laptops, as well as Windows updates, security patches, and software updates. This makes it much easier for our IT team to keep the environment secure and up to date.
Simple Setup and Time-Saving Automation
What do you like best about the product?
It’s simple to use, quick to set up, and automates a lot of routine tasks like patching and monitoring so you save time without dealing with a complicated system.
What do you dislike about the product?
Slow feature updates users say new features take time to roll out
Deployment/setup can take time – not always as quick as expected
Ticketing system isn’t great – often described as an add-on rather than a strong core feature.
Deployment/setup can take time – not always as quick as expected
Ticketing system isn’t great – often described as an add-on rather than a strong core feature.
What problems is the product solving and how is that benefiting you?
Lots of manual, repetitive IT work
Poor visibility into devices and issues
Slow response to problems and support tickets
Poor visibility into devices and issues
Slow response to problems and support tickets
Simple to Learn, Smooth Ticketing Integration, and Efficient Support
What do you like best about the product?
Ninja is simple to use and navigate on a day-to-day basis. It is easy to learn for new technicians and simpler than other RMM platforms. It integrates nicely with our ticketing system.
Ninja support are very efficient and know their stuff, which is a welcome difference from past experience.
Ninja support are very efficient and know their stuff, which is a welcome difference from past experience.
What do you dislike about the product?
There is not much missing from Ninja, the continued development of the product means new features are constantly added.
What problems is the product solving and how is that benefiting you?
It's allowing us to effectively monitor servers and workstations, whilst running scripts/monitors across estates to minimise manual technician input, reducing our time spent on routine tasks daily.
Fast, User-Friendly Remote Access and Patch Management with NinjaOne
What do you like best about the product?
NinjaOne is pleasant to work with. I find it especially useful for remotely accessing computers to support our users and for managing software patches. It runs quickly and the interface is clear and user-friendly, which makes day-to-day use straightforward.
What do you dislike about the product?
Overall, I have to say it works quite well. If I had to point out one area for improvement, it’s that sometimes it takes a while for the agent to connect, or it doesn’t reliably recognize that it’s available again after one user logs out and another user logs in on the device we’re accessing remotely.
What problems is the product solving and how is that benefiting you?
It offers good manageability, especially when it comes to support and security updates.
All-in-One Dashboard That Saves Time with Smart Automation
What do you like best about the product?
It combines everything (monitoring, patching, remote access) in one clean dashboard, and the automation saves a lot of time on routine tasks.
What do you dislike about the product?
it’s easy to use, but power users sometimes find it a bit limited.
What problems is the product solving and how is that benefiting you?
Too many separate tools for monitoring, patching, support
Manual, repetitive tasks eating up time
Limited visibility into all devices and systems
Manual, repetitive tasks eating up time
Limited visibility into all devices and systems
Effective, Customizable Auto Patching for Clients
What do you like best about the product?
The auto patching is effective and customizable for my clients
What do you dislike about the product?
The RMM software can be buggy and I need to install the new version frequently
What problems is the product solving and how is that benefiting you?
It keeps all of my clients organized and helps me prioritize tasks
Very Intuitive and Easy-to-Use Platform
What do you like best about the product?
The platform is very intuitive and easy to use
What do you dislike about the product?
The RMM software needs to be updated frequently
What problems is the product solving and how is that benefiting you?
It helps keep my clients devices organized
Exceptional Workflow and Device Management
What do you like best about the product?
Workflow and device management is exceptional!
What do you dislike about the product?
Only issue I have is that it’s we based and there is no app for windows
What problems is the product solving and how is that benefiting you?
Remote access, update management and system alerts.
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