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4,123 reviews
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Reliable, Intuitive, and Easy to Use
What do you like best about the product?
NinjaOne offers a clean and intuitive interface, making it easy to monitor, manage, and support endpoints efficiently. The platform is responsive, and everything from patching to remote access works smoothly. It's a reliable tool that has improved our day-to-day operations.
What do you dislike about the product?
The elaboration of reports, I would like it to be intuitive.
What problems is the product solving and how is that benefiting you?
NinjaOne has streamlined our endpoint management by centralizing monitoring, patching, and remote support in a single platform. It helps us proactively address issues, reduce downtime, and respond faster to user needs. The automation tools save time on repetitive tasks, and the visibility into our systems has improved both efficiency and security across our environment.
Working with Shain has been a great experience. He is always responsive and helpful!
What do you like best about the product?
Great monitoring tools, ease of use, and great support from Shain.
What do you dislike about the product?
I havn't experienced any downsides as of yet.
What problems is the product solving and how is that benefiting you?
We are using it to be there for the needs of our clients.
Great Experience with NinjaOne
What do you like best about the product?
The remote control feature has been working exceptionally well for us. It has had consistent uptime, and the features keep on coming. Automatic software and OS patching has also been easy to deploy and use.
What do you dislike about the product?
We were missing a couple of features in the ticketing section that were critical for us. One was being able to edit notes left on the tickets, and the other was not being able to add checklists, but that one was less critical.
What problems is the product solving and how is that benefiting you?
The remote control feature has continued to improve
Easy and comprehensive
What do you like best about the product?
I like that it has an easy to use interface as well as great dashboards for monitoring. Adding and removing endpoints is a breeze.
What do you dislike about the product?
I do not dislike anything so far. The price is right and after coming from Connectwise it is a breath of fresh air.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping me efficiently manage approximately 85 endpoints as a one-man IT department by centralizing monitoring, patch management, and remote support into a single, easy-to-use platform. It allows me to proactively address issues, automate routine maintenance, and respond quickly to user needs without being physically on-site. This significantly reduces downtime, improves system reliability, and saves me valuable time that I can redirect toward strategic initiatives instead of constantly putting out fires.
The best ticketing and remote support system.
What do you like best about the product?
Secure access to the platform, usability of the platform.
What do you dislike about the product?
Re-establishing the backup is complex and requires help from support for the first time.
What problems is the product solving and how is that benefiting you?
Incident management. As all the technicians have a single platform where all the users' problems arrive, we can distribute the tasks better and we don't duplicate any of them. It benefits us a lot as it makes us more efficient and quicker.
Systems intern
What do you like best about the product?
The truth is I love NinjaOne, I love that you can manage the teams remotely and its ticket management. It allows the company to have its employees working remotely and the technicians to provide support.
What do you dislike about the product?
The truth is that ninjaOne is an exceptional tool, it can surely still improve more aspects of security (This does not mean it doesn't have good security).
What problems is the product solving and how is that benefiting you?
The truth is that NinjaOne provides a very solid solution in many aspects.
A very useful and powerful tool that centralizes device management
What do you like best about the product?
The best feature that we use is Ninjaone Remote that gives us a lot of options on how to manage a device. In general Ninjaone is very easy to use. It is easy to install on devices. Ninjaone took our user support to the next level. We use Ninjaone everyday to solve problems or to approve patches. Ninjaone gives us a large number of integration options.
What do you dislike about the product?
At the moment we have not found anything that we dislike.
What problems is the product solving and how is that benefiting you?
NinjaOne addresses our need for centralized management of end devices. With numerous devices connected from remote locations, NinjaOne enables us to manage them seamlessly and efficiently.
NinjaTools
What do you like best about the product?
The most I like abaout ninja is that the tools are very creative and easy to use, also if you have problems with the dojo and teh support team to resolve your issues.
What do you dislike about the product?
The worst thing is that in my case its a little bit complicated to acces to some places or some options
What problems is the product solving and how is that benefiting you?
Back up issues
Very practical and intuitive program
What do you like best about the product?
What I like most about the program are the automations you can create, as it allows you to create them in different scripting languages and is very intuitive and easy to implement. Another strong point that NinjaOne has outside of the application is its NinjaDojo community. The information they upload to that website and the support they provide is excellent. I usually use the program every day for ticket resolution.
What do you dislike about the product?
What I like the least is the limited customization you can apply to the admin portal, and another thing it fails at is integration with certain networks.
What problems is the product solving and how is that benefiting you?
So far I haven't seen any problem
Help us a lot and make it easier
What do you like best about the product?
Automations and triggers, easy to understand and apply
What do you dislike about the product?
There is nothing that we dont like about it
What problems is the product solving and how is that benefiting you?
NinjaOne help us to make our work faster
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