NinjaOne Automated Endpoint Management

What do you like best about the product?

Very easy to use and very clear where to find things

What do you dislike about the product?

I have not experienced any problems with Ninja One so nothing to dislike

What problems is the product solving and how is that benefiting you?

Helps me find information about devices

What do you like best about the product?

I really like the file browser feature in NinjaOne that allows me to delete files easily and reset passwords in active directory without needing to go into an RDP session. It's super quick to use and I can accomplish tasks with just a few clicks. The initial setup was also extremely streamlined, which was great for my team. We switched to NinjaOne because it had more features that we liked.

What do you dislike about the product?

I don't like creating an RDP session because I have to download an application every single time.

What problems is the product solving and how is that benefiting you?

I use NinjaOne to easily remote onto any RDP desktop. It lets me manage files and reset Active Directory passwords without full RDP sessions, quickly doing tasks in just a few clicks.

What do you like best about the product?

Deploying scripts via Ninja has been a seamless process, and it’s easily the best experience I’ve had with script deployment compared to other RMM platforms I’ve used in the past.

What do you dislike about the product?

I’m not a fan of the way Ninja handles RDP, mainly because you have to create an external shortcut on your desktop instead of having the feature built directly into the platform. That said, I believe this is currently being looked into. Another issue for me is that you can’t message users directly on their devices before you connect.

What problems is the product solving and how is that benefiting you?

It’s flexible in terms of what you can do without having to connect directly to a user’s machine and interrupt their work. Background mode has been a lifesaver.

What do you like best about the product?

Very good customer support thanks to personal care and easy access to technical resources, including direct assistance. Additionally, everything is in German.

The product overall makes a well-rounded impression – both visually and technically. The dashboards are clear, well-structured, and largely self-explanatory. Compared to Microsoft Intune, parameters are adopted almost immediately, and you also receive feedback or logs almost instantly. The price is absolutely reasonable and appropriate for the performance offered.

What do you dislike about the product?

So far, we haven't noticed anything really negative.

What problems is the product solving and how is that benefiting you?

We were able to significantly reduce our time spent on patching and switch to a true, automated monthly patch cycle. At the same time, through software patching and the CVE scanner, especially on the client side, we achieved a significant security gain and higher threat protection.

What do you like best about the product?

The uptime is reliable, pricing is very fair, the roadmap is greta to know what's coming and what's being worked on and it's nice to be able to be part of those choices.

What do you dislike about the product?

Support, hands down. No 24/7 support, I can't call for support, there's no remote support, tickets get closed too quickly and if unresolved, no one follows up. Also, ninja one remote is flaky - sometimes it works, sometimes it doesn't. On Mac, it's unreliable. Also, partnerships like sentinelone, the partnership for support is a cold hand off.

What problems is the product solving and how is that benefiting you?

it's allowing me to support and monitor my clients, which makes my business able to meet our demands. the custom scripts and remote powershell is a huge help.

What do you like best about the product?

Ninja has a lot of tabs that others such as he back ground mode which is very helpful

What do you dislike about the product?

Needs to get a chat function and screenshot function which is coming i can see

What problems is the product solving and how is that benefiting you?

It allows us to not disturb users with the backend mode

What do you like best about the product?

NinjaOne has significantly improved the way we manage and support our IT environment. One of the biggest advantages for our team is how easy it is to create and deploy software packages. The platform allows us to build deployment packages efficiently while incorporating both pre-scripts and post-scripts within the same workflow, which greatly streamlines automation and reduces manual intervention.

The single-pane-of-glass approach makes troubleshooting workstations far more efficient. Having centralized visibility into endpoints allows our technicians to quickly identify issues, perform diagnostics, and resolve problems without needing multiple tools or platforms. This has helped improve response times and overall operational efficiency.

Another standout feature is the remote management capability. NinjaOne makes it easy to remotely access and review a user’s registry, which is extremely valuable for advanced troubleshooting and configuration management. Additionally, the ability to seamlessly copy and transfer files directly to endpoints saves time and simplifies support tasks.

Overall, NinjaOne provides a comprehensive and user-friendly solution for endpoint management, software deployment, and remote troubleshooting, helping our IT team work more efficiently and proactively support end users.

What do you dislike about the product?

While NinjaOne offers a strong overall platform, there are a few areas where improvements could enhance the user experience. One limitation we have encountered is the file size restriction imposed within deployment packages. This can create challenges when deploying larger applications or more complex software bundles, requiring additional workarounds or splitting deployments into multiple packages.

Another area for improvement is the lack of an immediate deployment option for packages. In some situations, having the ability to push a deployment instantly to endpoints would greatly improve responsiveness, particularly for urgent software updates or critical fixes. The current deployment scheduling process can sometimes slow down time-sensitive rollouts.

Despite these concerns, the platform still delivers strong functionality and remains a valuable tool for endpoint management and remote support.

What problems is the product solving and how is that benefiting you?

NinjaOne is helping us solve several key challenges around remote endpoint management and software deployment. One of the biggest improvements has been the ability to deploy software packages to devices outside of our internal network. Previously, we relied on an on-premise deployment solution using PDQ Deploy, which limited our ability to effectively manage remote or off-network devices. With NinjaOne’s cloud-based platform, we can now deploy applications and updates to users regardless of their location, which has greatly improved flexibility and operational efficiency.

Another major benefit is the ease of remotely connecting to user workstations for troubleshooting and support. NinjaOne provides a much more streamlined and centralised approach to remote management, allowing our technicians to quickly access devices, diagnose issues, and resolve problems faster. This has reduced downtime for end users and improved the overall support experience for both our IT team and employees.

What do you like best about the product?

Ease of Use: Clean, intuitive dashboard.
Finding Devices: Simple organization with logical groups and fast search.
Remote Access: One-click remote sessions to any Windows or Mac device. Built-in access to CMD, PowerShell, and full screen control with encrypted connections, multi-monitor support, and file transfers.
Pushing Updates/Software: Efficient patch management. Zero-touch deployment, automated patch approval, and custom scripting for mass installations.
Installer Creation: Quick agent generation and deployment across endpoints.

What do you dislike about the product?

Search filters expire too quickly: Often lose my filter settings mid-task
No console preview window: Would love a ScreenConnect-style preview before fully connecting
Slow console load times: Takes longer than I'd like to connect and get working

What problems is the product solving and how is that benefiting you?

Remote access and software/patch deployment features

What do you like best about the product?

I find NinjaOne's real-time monitoring and fast remote access impressive because they make troubleshooting instant and effortless. The automated patching and clean, intuitive interface save time and keep every device constantly up to date. I appreciate how it integrates smoothly with our existing IT stack, making monitoring, patching, and demoting more efficient across all systems. Transitioning to NinjaOne from a mix of legacy RMM and manual tools immediately improved visibility and reduced our daily IT workload. The initial setup was very easy, thanks to the cloud-based console and guided onboarding, which made development straightforward. Everything was up and running smoothly without complexity.

What do you dislike about the product?

Some advanced reporting and customization options feel limited, especially when trying to build deeper analytical insights. The platform could improve by adding more granular automation controls and smoother integration with certain third-party tools.

What problems is the product solving and how is that benefiting you?

I use NinjaOne for patching, remote access, and backups. Its fast remote access and real-time monitoring make troubleshooting instant, while automated patching and a clean interface keep devices updated. It replaced slow and inconsistent tools, reducing IT workload and improving visibility and efficiency.

What do you like best about the product?

Focus on the features, benefits, or experiences that have provided the most value.

What do you dislike about the product?

One thing that could be improved in NinjaOne is the reporting customization. While the platform is very user-friendly and reliable overall, creating highly detailed or fully customized reports can sometimes feel a bit limited compared to some enterprise-focused tools. However, the platform continues to improve with updates, and the ease of use and automation features still make it a strong solution overall.

What problems is the product solving and how is that benefiting you?

NinjaOne is helping streamline endpoint management, remote monitoring, and IT support operations in one centralized platform. It has reduced the time spent on manual tasks through automation, improved device visibility, and made remote troubleshooting much faster and more efficient. This has helped increase productivity, reduce downtime, and improve overall response times when managing systems and supporting users.