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Easy Remote Device Monitoring That Just Works
What do you like best about the product?
What I like most is how easy it is to use, and how effective it is for monitoring devices and accessing them remotely.
What do you dislike about the product?
It’s the price that bothers me, but of course, good things should be priced accordingly.
What problems is the product solving and how is that benefiting you?
Since using Ninja, we’ve seen better performance and stronger integration support than we had with Datto RM. The onboarding process was also very good, and the support team responds quickly to tickets whenever we need help. We also use the automated features that save us plenty of time.
Easy to Use, Quick to Deploy, and Strong Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Automates repetitive tasks
Ninja is one of the best tools ive used
What do you like best about the product?
Simple, Easy, Effective with littlwe noise.
very user friendly with waith great performancevery modern and all in one display really happy i also like how in intergrates with our system and other apps
very user friendly with waith great performancevery modern and all in one display really happy i also like how in intergrates with our system and other apps
What do you dislike about the product?
Nothing comapired to our last app we used I really like it nothing bad to say
What problems is the product solving and how is that benefiting you?
its helped our service desk to deal with the noise our last app was contact and patching is now a breeze
Easy to Use, Quick to Deploy, and Powerful Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Automates repetitive tasks
Catches issues early
Catches issues early
Perfect All-in-One Platform for Startups
What do you like best about the product?
It feels like the ideal all-in-one platform for startups—something you can genuinely grow into over time. The core RMM product is excellent, straightforward, and easy to use.
What do you dislike about the product?
The PSA/Ticketing platform needs more refinement and attention. Doesn't need to be robust as others,but still has some maturing to do. Also, the removal of Remote Control integrations (ex:TeamViewer)
What problems is the product solving and how is that benefiting you?
Fills in a lot of offerings into one dashboard to not only streamline our internal business operations, but having the ability for customers to have 1 portal to view Tickets, Documentation, and Remote Control their systems makes the end use experience that much better.
Clean UI and Remote Background Make Device Fixes Effortless
What do you like best about the product?
NinjaOne has a nice clean user interface making it easy to find and spot devices and issues with ease. I particularly like the use of Remote Background, being able to deal with issues like low disk space, software installs without having to bother the user is incredibly useful.
What do you dislike about the product?
I haven't found anything yet! Everything has been smooth so far.
What problems is the product solving and how is that benefiting you?
The integration with Halo has solved a messy inventory and time wated trying to find a users device, now it is all there with a handy button on the ticket.
Handy Remote Tools and Patch Management—Registry & Service Editing Made Easy
What do you like best about the product?
Being able to remote background and other tools given by default are so handy. Tools such as software / patch management, registry & service editor without going onto the device is great!
What do you dislike about the product?
the default dashboard doesn't really give much information. I wish it was a bit more modular. I also feel there should also be a search box to be able to filter without having to go into more filters, select the field, etc.
What problems is the product solving and how is that benefiting you?
Allows us to provide a better level of support to our users without having to nag them personally. We can set nag prompts to do it for us.
Very User-Friendly, Makes Client Work Efficient
What do you like best about the product?
Very user-friendly and easy to navigate. It allows me to work efficiently with clients.
What do you dislike about the product?
I honestly don’t have any issues with Ninja.
What problems is the product solving and how is that benefiting you?
Being able to work efficiently on clients computers. Creates an easy way to access the devices while still keeping clients satisfied with safety
NinjaOne Streamlines Device Management and Boosts IT Efficiency
What do you like best about the product?
NinjaOne helps us streamline device management and reduce manual work. It’s reliable, well‑designed, and makes IT operations much more efficient.
What do you dislike about the product?
Honestly, there’s very little to dislike — mainly minor feature requests rather than real drawbacks.
What problems is the product solving and how is that benefiting you?
It simplifies IT operations by replacing multiple tools with one unified solution. As a result, we spend less time on maintenance tasks and more time on strategic work.
NinjaOne Makes Setup and Scripting Effortless—with Unlimited Support
What do you like best about the product?
The ease of setup, the light agent requirements on both Windows and Mac, the script library at hand, the ability to create any script right of the bat are all qualities I enjoy while using NinjaOne on a daily basis. Not to forget, the unlimited support and onboarding session that you can request is a hidden feature not to take for granted
What do you dislike about the product?
One thing that I dislike, that's rather on the end user more than on NinjaOne, that when the user doesn't install an OS or App update, the machine will be shown as unhealthy, which I find a bit too much for a hanging slack update.
What problems is the product solving and how is that benefiting you?
The endless range of Windows app that you can install with NinjaOne is more than you can handle. Once your account manager enables the WinGet integration, almost all the versions of all the software are at the tip of your fingers.
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