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The NinjaOne Community
What do you like best about the product?
I appreciate being part of a community with NinjaOne. As a single-person MSP, it gets tough out here. I have questions that I want answers to. I have ideas that I want to share. Knowing that there are like-minded individuals around me who are doing the same things really helps keep me grounded. NinjaOne is also very responsive. If I have an issue, then I can quickly get an answer.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
What do you dislike about the product?
I am not a huge fan of how some features are presented.
What problems is the product solving and how is that benefiting you?
It is the backbone of my MSP business. I can see, manage, and fix client devices without haveing to go to the site. I can automate a lot of busy tasks. It makes my job easier, and allows me to focus on other things.
Ninjaone the right choice for RMM
What do you like best about the product?
Support is important and easy to access. Reliability and ease of use is always important. They do always work towards improving their platform as well taking feedback from the user base.
What do you dislike about the product?
some slight UI tweaks around how data is organized but those could be personal preference, functionality is there
What problems is the product solving and how is that benefiting you?
Patching, inventory, RMM tools, backup. NinjaOne simplifies managing WFH and InOffice. Alerting. In the past it was musltiple systems, and a good deal of manual work.
Great for Workstations, Falls Short for Servers
What do you like best about the product?
NinjaOne shines when it comes to managing workstations. The remote management, patching, and automation tools are straightforward and save a ton of time. For an enterprise environment with lots of endpoints, it makes keeping systems up-to-date and secure far less of a headache. The lightweight agent and intuitive dashboard are also nice touches, making it easy to roll out changes or troubleshoot user issues quickly.
What do you dislike about the product?
When it comes to server administration, NinjaOne doesn’t quite measure up. The feature set feels shallow. Basic monitoring works, but anything beyond that is clunky or missing. Scripting and automation doesn't integrate as smoothly on servers, and I find myself falling back on other tools for server management tasks. If you need deep visibility, advanced alerting, or serious configuration management on servers, you’ll likely be disappointed.
What problems is the product solving and how is that benefiting you?
NinjaOne takes a lot of the grunt work out of workstation management. It centralizes patching, updates, and remote access so I don’t have to spend time chasing down individual machines. End users get faster support because I can quickly jump in, diagnose, and fix issues without disrupting their work. Automation also helps ensure systems stay compliant without constant manual oversight.
That said, the real benefit is on the workstation side — it’s made endpoint maintenance predictable and less time-consuming. For servers, though, I don’t see the same gains. The tool doesn’t provide the depth of monitoring or automation I’d expect, so I still rely on other platforms for critical server tasks.
That said, the real benefit is on the workstation side — it’s made endpoint maintenance predictable and less time-consuming. For servers, though, I don’t see the same gains. The tool doesn’t provide the depth of monitoring or automation I’d expect, so I still rely on other platforms for critical server tasks.
Streamlined Ticket Management with Some Remote Desktop Challenges
What do you like best about the product?
I use NinjaOne for our day-to-day ticket management and RMM. I like the feature that allows me to click on a user's device from a ticket without having to go to another application. We are also able to push out PowerShell scripts with ease. The initial setup was smooth and added a lot more features compared to our previous tool. NinjaOne offers better functionality, which was a major reason for switching from Autotask.
What do you dislike about the product?
The remote desktop feature in NinjaOne is very buggy and I would like to see better reliability when trying to connect to a computer.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for ticket management and RMM. It allows users to submit tickets in multiple ways, monitors devices for issues, and eases PowerShell script deployment. I like the feature of accessing a user's device directly from a ticket without needing another application.
NinjaOne has been a great tool for us as an MSP to use
What do you like best about the product?
We use most of the capabilities of the platform. RMM, windows and software patching, sentinelone integration, ticketing. We've used multiple rmm tools from other companies and there's always a learning curve to how to configure and run each. Ninja was super easy to learn. Their documentation and videos make a big difference. Its also easy to book their engineers and get some 1:1 training and best practices on implementation. We couldn't be happier with our experience with Ninja. MSP is a new arm to our business and ninja is making it super easy to scale and be successful.
What do you dislike about the product?
I wish they had internal use right licenses, other RMM companies do provide this. Compared to the other companies i've had experiences with, I can't say there's anything else I dislike.
What problems is the product solving and how is that benefiting you?
As an MSP, it allows us to easily manage devices without having to touch each one all the time. It allows us to easily scale in the amount of endpoints we are managing. Automation is big and ninja's platform is a big help in allowing us to do that.
Great platform for the work we do with our clients!
What do you like best about the product?
SIngle platform for management of devices
What do you dislike about the product?
I find the search for the help is too specific
What problems is the product solving and how is that benefiting you?
Growing the company by adding more clients - Ninja makes that very easy.
Great software and support
What do you like best about the product?
Automation and Alerts. Dashboard is very well designed.
What do you dislike about the product?
Not sure about any negatives. I'm very happy with the service.
What problems is the product solving and how is that benefiting you?
Remote access and monitoring.
Recent company changes have made this company unreliable
What do you like best about the product?
It was a great innovative company at first.
What do you dislike about the product?
They're falling fast with poor customer service, too many untested features, old scripts, and more.
What problems is the product solving and how is that benefiting you?
Originally, it was a company that didn't move to India like ConnectWise so it was easy to reach someone. As of writing this, they've fallen short so I'm not getting the benefits that I used to get.
It just keeps getting better
What do you like best about the product?
In this race to be a single platform for an MSP or even an internal team, much of the outcome seems like a race to the bottom. NinjaOne hasn't done that. As an owner, contract length and other factors are just as important as whatever feature set and workflow automations that my team focus one. Month to month pricing, at the time of this review, no data caps on their M365 and Google Workspace backups. My account manager hasn't changed in years. That's remarkable in this industry.
What do you dislike about the product?
It could have more robust walkthroughs and setups. While I appreciate the speed of crowd sourced support and community like the Dojo. A more formal engagement, even if I have to pay for it. would be welcome.
What problems is the product solving and how is that benefiting you?
As clients move completely off premise, backups and machine configurations become even more important, especially in the light of new compliance requirements on what feels like a weekly basis.
Energetic support
What do you like best about the product?
Communication is always quick and help is provided, problems can usually be solved.
What do you dislike about the product?
One gets a bit of the feeling that the assigned support agent is sometimes at a loss, but since the tool is complex and the functions are diverse, that is understandable.
What problems is the product solving and how is that benefiting you?
Since we primarily used the tool for ticketing, the problems were mainly there as well.
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