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Powerful Overviews, Backstage Tools, and Automation Make System Management Easy
What do you like best about the product?
The system overviews, backstage options, file explorer, and scripting automation make system management really easy, with no impact on clients.
What do you dislike about the product?
When multiple technicians connect to the same endpoint, it only shows our MSP name. It would be much more helpful if it displayed the individual technician instead, because as a tech—or in my case, as a team lead—I want to know exactly who I’m waiting for or assisting.
What problems is the product solving and how is that benefiting you?
When I’m working on new system onboardings, file transfers can be troublesome. The FTP-like transfer window makes it fully visual what’s happening, and it’s much easier to retry when something fails.
Easy Search and All-in-One Source of Information
What do you like best about the product?
easy search. all in one place source of info
What do you dislike about the product?
lacking some Heirarchy orgnaization features.
What problems is the product solving and how is that benefiting you?
assest info, patch managment
Intuitive Interface and Straightforward Deployment
What do you like best about the product?
The interface feels intuitive, and the deployment process is straightforward.
What do you dislike about the product?
Sometimes, though not every time, I run into an issue where the device shows as online but still fails to connect.
What problems is the product solving and how is that benefiting you?
Saving scripts and applying policies to large numbers of computers is a lot easier
Fast, Easy Remote Management with NinjaOne + SplashTop
What do you like best about the product?
I like the remote process of having both NinjaOne and SplashTop. The interface is easy to understand and use. It runs great and rarely if ever lags. At the price it can't be beat when it's coupled with BitDefender. Support is always available and ready to help. Patching is a breeze with it, as well as performing command prompts and other actions on it to assist users.
What do you dislike about the product?
My one issue is I wish there was a way to change user roles within it so I could make users admins on machines or take away rights more easily.
What problems is the product solving and how is that benefiting you?
It's helping with remote machines and reducing site visits for some of our farther locations. Machine management and inventory to better tell who has what machine and when they're due for an upgrade. Patching cycles are much easier now and stress free.
Easy-to-Use All-in-One Management Platform with Great Alerts
What do you like best about the product?
An all-in-one management platform with a very easy-to-use interface, from dashboards to policies. It’s easy to push changes, and the alert system is great for warning you before anything affects the business. Great product.
What do you dislike about the product?
There’s so much information, scripts, and more that I haven’t had a chance to work through in the portal yet.
What problems is the product solving and how is that benefiting you?
This performance portal works well with servers, and the dashboard is great.
Simple and reliable endpoint management
What do you like best about the product?
What I like most about NinjaOne is how easy it is to use. The interface is clean and straightforward, so it doesn’t take long to find what you need and get things done.
I also appreciate having everything in one place—monitoring, patching, remote access, all of it—so I’m not constantly jumping between a bunch of different tools. That alone makes my day-to-day work feel a lot smoother.
The automation features are a big help as well. Being able to script and automate routine tasks saves me a ton of time. Remote access has also been reliable, which is huge when I need to help users quickly.
Overall, NinjaOne makes managing systems easier and less time-consuming.
I also appreciate having everything in one place—monitoring, patching, remote access, all of it—so I’m not constantly jumping between a bunch of different tools. That alone makes my day-to-day work feel a lot smoother.
The automation features are a big help as well. Being able to script and automate routine tasks saves me a ton of time. Remote access has also been reliable, which is huge when I need to help users quickly.
Overall, NinjaOne makes managing systems easier and less time-consuming.
What do you dislike about the product?
One thing I don’t love is that some of the more advanced stuff (like scripting and automation) can take a bit to get used to. It’s not bad, just a bit of a learning curve if you really want to dive into it.
Reporting could also be better. It works, but it’s a little limited and not as flexible as I’d like.
Other than that, there are occasional small hiccups or slow moments in the UI, but nothing major—just minor annoyances here and there.
Reporting could also be better. It works, but it’s a little limited and not as flexible as I’d like.
Other than that, there are occasional small hiccups or slow moments in the UI, but nothing major—just minor annoyances here and there.
What problems is the product solving and how is that benefiting you?
NinjaOne helps cut down a lot of the manual work that comes with managing multiple endpoints. Instead of having to check systems one by one or use a bunch of different tools, everything is in one place, which makes things way more efficient.
It’s been especially helpful for patching and monitoring. I can stay on top of updates and issues without constantly chasing things down, and automation takes care of a lot of the repetitive tasks.
Overall, it saves time, keeps things more organized, and makes it easier to stay proactive instead of reacting to problems after the fact.
It’s been especially helpful for patching and monitoring. I can stay on top of updates and issues without constantly chasing things down, and automation takes care of a lot of the repetitive tasks.
Overall, it saves time, keeps things more organized, and makes it easier to stay proactive instead of reacting to problems after the fact.
Easy Interface, Powerful Search, and Fast Cloud Deployment
What do you like best about the product?
Easy to understand interface. Great searching options. Surprisingly quick application deployment and management for a cloud-based solution.
What do you dislike about the product?
We have a couple times run into authentication issues for technician accounts.
What problems is the product solving and how is that benefiting you?
NinjaOne has significantly reduces the need for field work. It has also improved our update management, especially for workstations.
NinjaOne RMM Service: A Centralized Location for Monitoring and Troubleshooting
What do you like best about the product?
The part I like best about NinjaOne is the Remote Desktop options. Being able to quickly remote inside our NinjaOne portal to diagnose problems helps resolve tickets quickly and efficiently. There are also times where a computer may have crashed and once the device is back online we can remote into the background and check out the events without disturbing the user. The Remote Desktop gives a lot of functionality that doesn't interrupt a user completely when someone needs to remote in to troubleshoot.
What do you dislike about the product?
We have ran into trouble patching where some devices are getting certain patches while others are not. There are also times where important patches , for example Windows Security Updates, that automatically fail. This has had us reaching out to support a few times to get a better understanding of why this happens, but support has always been able to help us and get the answer that we need.
What problems is the product solving and how is that benefiting you?
Having a single location to go and look at our devices health along with being able to quickly remote in whenever we need helps us significantly reduce users downtime whenever they encounter an issue. NinjaOne has also enabled us to be able to help support all of remote users the same as we would any of our office users. NinjaOne has also enabled us to test out patches in waves or test certain application deployments to specific users before releasing to the whole firm at one. This helps us do the necessary testing needed and then once we are ready to push the application to everyone we can do it all at once using our different policies.
Fast Automation Setup and Great Device Visibility
What do you like best about the product?
Fast responsibility when creating new automations and patching schedules. Also the visibility on each device what it is doing and what it did is great in comparison to other solutions.
What do you dislike about the product?
Sometimes the built-in software library is a bit hard to use for us.
It would be better to have the ability to use the software library in the automation process to make one job for installing each software on their own. For patching i think the current configuration is fine.
It would be better to have the ability to use the software library in the automation process to make one job for installing each software on their own. For patching i think the current configuration is fine.
What problems is the product solving and how is that benefiting you?
Automating software and windwos patch management. Before you had to check each device seperately.
Now we don't have to worry about old software or missing windows patches which encreases our security score.
Now we don't have to worry about old software or missing windows patches which encreases our security score.
Reliable Remote Tool with Strong Reporting
What do you like best about the product?
The remote tool is reliable and the reporting functionality is good.
What do you dislike about the product?
I would like more tools available for comanaged customers and asset database functionalities.
What problems is the product solving and how is that benefiting you?
The remote tools are good and the ability to run scripts is helpful
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