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Optimization of the IT daily routine
What do you like best about the product?
NinjaOne supports us in our daily IT operations through numerous automations and well-thought-out features. A clear dashboard, a reliable remote maintenance solution, and a flexibly configurable notification system make our daily work significantly more efficient.
Right from the start, NinjaOne impresses with a structured and practical onboarding. We were actively supported in integrating the solution – including joint discussions and adjustments of policies to optimally use and understand NinjaOne.
Regular updates continuously improve the platform – each version adds useful new features.
The support is also impressive across the board: The technical support handles inquiries promptly, comprehensively, and with the goal of creating sustainable solutions. Our account managers maintain regular proactive contact, inform us about new developments, and support us with current issues.
For us, NinjaOne is a true all-in-one system that is indispensable in our daily IT operations.
Right from the start, NinjaOne impresses with a structured and practical onboarding. We were actively supported in integrating the solution – including joint discussions and adjustments of policies to optimally use and understand NinjaOne.
Regular updates continuously improve the platform – each version adds useful new features.
The support is also impressive across the board: The technical support handles inquiries promptly, comprehensively, and with the goal of creating sustainable solutions. Our account managers maintain regular proactive contact, inform us about new developments, and support us with current issues.
For us, NinjaOne is a true all-in-one system that is indispensable in our daily IT operations.
What do you dislike about the product?
The smartphone app from NinjaOne could use a little more attention.
What problems is the product solving and how is that benefiting you?
Typical challenges in daily IT operations, such as manual processes, confusing tools, or delayed responses to disruptions, are solved by NinjaOne through automation, centralized management, and a smart alert system. Through structured onboarding and reliable support, we sustainably benefit from an efficient, stable, and easily scalable IT solution.
It doesn't get any better
What do you like best about the product?
NinjaOne is an affordable and very good solution to combine many things together.
Whether it's RMM, patch management, backup, or recovery.
Ninja is very well positioned in the market and allows administrators to work comfortably in everyday life with a neatly structured interface. Everything is easy to find and therefore also offers quick support for users.
Even if something doesn't work as usual, the support is super fast when you need it.
Whether it's RMM, patch management, backup, or recovery.
Ninja is very well positioned in the market and allows administrators to work comfortably in everyday life with a neatly structured interface. Everything is easy to find and therefore also offers quick support for users.
Even if something doesn't work as usual, the support is super fast when you need it.
What do you dislike about the product?
The mobile app from NinjaOne could be further developed a bit more.
What problems is the product solving and how is that benefiting you?
- Users are having issues with the application of our interfaces, RMM helps to act quickly and compactly.
- There are problems with the colleagues' devices, remote maintenance quickly provides assistance here.
- Even simple questions can be quickly resolved through RMM.
- There are problems with the colleagues' devices, remote maintenance quickly provides assistance here.
- Even simple questions can be quickly resolved through RMM.
Good but far from perfect
What do you like best about the product?
simple overview
good structures
many storage and setting options
good structures
many storage and setting options
What do you dislike about the product?
The appearance after the last update, some things are somewhat hidden
The setup for the client sometimes takes extremely long, needs to be initialized 2 to 3 times
In the middle, connection interruptions or sometimes short dropouts
The setup for the client sometimes takes extremely long, needs to be initialized 2 to 3 times
In the middle, connection interruptions or sometimes short dropouts
What problems is the product solving and how is that benefiting you?
There are different problems and NinjaOne supports monitoring as well as revising the problems.
NinjaOne stands out in 2025 for its intuitive interface, powerful automation, and reliable patching.
What do you like best about the product?
As someone who manages operations in digital health, I’ve worked with a variety of RMM tools over the years—but NinjaOne continues to impress in 2025. Its intuitive interface, powerful automation, and robust patching capabilities make it a standout solution for modern IT environments.
What do you dislike about the product?
Limited flexibility in generating custom reports, which can be a drawback for organizations needing tailored insights.
What problems is the product solving and how is that benefiting you?
We encountered a persistent issue patching Surface tablets via Intune, but NinjaOne resolved it seamlessly. Its automated patch deployment—covering both operating systems and over 200 third-party applications—ensures timely updates, minimizes vulnerabilities, and significantly reduces manual effort. The patching engine is not only reliable and customizable but also integrates smoothly into our broader IT workflows, making it a vital part of our endpoint management strategy.
Easy usability, multiple technicians can be set up, good remote maintenance.
What do you like best about the product?
Ninja Remote, virus scanner, and update management
What do you dislike about the product?
Currently only the backup solution (no file-level restoration) and the other virus scanner options that are not directly controllable from the GUI. Sentinel or Bitdefender Pro
What problems is the product solving and how is that benefiting you?
Don't understand the question!
great product, great support
What do you like best about the product?
easy to install on clients. offers a broad variety of configuration options. Doesn't take long to understand the admin console and implement it. Great customer support, which offers free expert meetings.
What do you dislike about the product?
Sometimes patching get's stuck in a loop, although that could be caused by our settings
What problems is the product solving and how is that benefiting you?
We are using NinjaOne to setup our clients from scratch which saves a lot of time, makes it easier and enables multiple people to do so.
We use it for centralized OS and Software-Patching to minimize security risks.
We use it to distribute new Software, changes or scripts.
We use it for centralized OS and Software-Patching to minimize security risks.
We use it to distribute new Software, changes or scripts.
Comprehensive Remote Management/Monitoring Solution
What do you like best about the product?
Easy operation. Quick console access (including PowerShell).
What do you dislike about the product?
Sometimes multiple attempts are necessary for RDP connections.
What problems is the product solving and how is that benefiting you?
Quick status overview in Ninja like disk space, CPU, ...
Tools of the Modern IT Shinobi: NinjaRMM in Practice
What do you like best about the product?
Very simple and straightforward UI – It’s not one of those clunky RMM tools where you need a degree in archaeology to find the settings. It’s clean, intuitive, and doesn’t make you hate your job.
Solid Automation – The scripting and task scheduling are smooth. You can automate patching, updates, and other boring chores that no one wants to do manually.
What I like best about NinjaOne is their support team. Whether it's a technical issue or a product question, they consistently respond quickly with clear, helpful answers.
Solid Automation – The scripting and task scheduling are smooth. You can automate patching, updates, and other boring chores that no one wants to do manually.
What I like best about NinjaOne is their support team. Whether it's a technical issue or a product question, they consistently respond quickly with clear, helpful answers.
What do you dislike about the product?
Scripting Library Could Be Richer
While you can write and upload your own scripts, the built-in library is a bit limited. More pre-built options would be nice.
While you can write and upload your own scripts, the built-in library is a bit limited. More pre-built options would be nice.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centralize and automate endpoint management, patching, monitoring, and remote access.
This saves us a significant amount of time, reduces manual tasks, improves response times to issues, and gives us full visibility into the health and status of our devices — all from a single pane of glass. It also improves our security posture by keeping systems consistently patched and monitored.
This saves us a significant amount of time, reduces manual tasks, improves response times to issues, and gives us full visibility into the health and status of our devices — all from a single pane of glass. It also improves our security posture by keeping systems consistently patched and monitored.
Essential tool for modern IT service providers
What do you like best about the product?
We use NinjaOne daily for remote monitoring & management (RMM), patching, and endpoint management. The platform is intuitive, fast, and very stable. Especially the clear overview of all devices and the simplicity of management make it a powerful tool in our service delivery.
We're very satisfied with both the product and the support provided by NinjaOne.
We're very satisfied with both the product and the support provided by NinjaOne.
What do you dislike about the product?
Patch insights are only available when using NinjaOne's patching module, which makes sense, but may limit reporting if you patch outside the platform (e.g. with Microsoft Intune).
What problems is the product solving and how is that benefiting you?
For us, the main benefit is seamless remote support for end-user workstations. NinjaOne gives us real-time insights and makes it easy to troubleshoot issues quickly, often without interrupting the user's active session, thanks to the remote command prompt/PowerShell. It helps us resolve problems faster and with less disruption, which improves both user satisfaction and our team’s efficiency.
Remote made easy
What do you like best about the product?
What I like best about Ninja is that it provides a good overview, which makes it easy to understand what it is about and what is behind the individual menu items.
What do you dislike about the product?
That the date display in the menu item is not recognizable at first glance.
What problems is the product solving and how is that benefiting you?
Data backups are considered among the most common issues; thanks to the good overview in the NinjaOne dashboard, one can act quickly and correctly.
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