External reviews
4,104 reviews
from
and
External reviews are not included in the AWS star rating for the product.
NinjaOne X Aspire
What do you like best about the product?
NinjaOne integrations have played a pivotal role in enhancing Aspire’s co-managed IT service model, particularly through the Aspire Unity platform. By enabling seamless two-way ticket assignment, note syncing, and ticket ID mapping across systems, Aspire has achieved real-time visibility and operational alignment between its internal teams and customer ITSM environments. The integration with NinjaOne has also streamlined SNMP monitoring transitions, allowing Aspire to migrate from legacy systems to modern NMS delegates with minimal disruption. This has empowered Aspire to deliver intelligent automation, improved patch management, and enhanced reporting capabilities, especially for non-Intune devices. Furthermore, Aspire’s strategic use of NinjaOne in vulnerability management demos and enablement sessions has reinforced its commitment to scalable, secure, and collaborative IT operations. Overall, the integration has not only boosted technical delivery but also elevated customer experience and internal efficiency across Aspire’s service landscape.
What do you dislike about the product?
Nothing that i would say i have encountered
What problems is the product solving and how is that benefiting you?
Remote Support Efficiency
NinjaOne enables Aspire’s engineers to deliver fast, secure remote support regardless of user location. It eliminates the need for physical presence, allowing issues to be resolved as long as there's internet access. This is especially critical for hybrid and remote work environments.
Security and Compliance
The platform supports encrypted connections and two-factor authentication, aligning with Aspire’s Cyber Essentials compliance. It integrates with other security tools like CrowdStrike and Fortinet, ensuring robust endpoint protection.
Service Desk Integration
The Quick Fix Team leverages NinjaOne for rapid issue resolution—like password resets, account unlocks, and software deployments. This supports Aspire’s RealCare Complete service model and enhances first-line support responsiveness.
NinjaOne enables Aspire’s engineers to deliver fast, secure remote support regardless of user location. It eliminates the need for physical presence, allowing issues to be resolved as long as there's internet access. This is especially critical for hybrid and remote work environments.
Security and Compliance
The platform supports encrypted connections and two-factor authentication, aligning with Aspire’s Cyber Essentials compliance. It integrates with other security tools like CrowdStrike and Fortinet, ensuring robust endpoint protection.
Service Desk Integration
The Quick Fix Team leverages NinjaOne for rapid issue resolution—like password resets, account unlocks, and software deployments. This supports Aspire’s RealCare Complete service model and enhances first-line support responsiveness.
The best RMM solution for MSPs
What do you like best about the product?
This platform offers a powerful set of tools, all conveniently accessible from a single dashboard. It supports integration with third-party services, making it even more versatile. I also appreciate that the platform is continuously being improved, with new features released regularly.
I have used most RMM solutions and currently this is the best one.
I have used most RMM solutions and currently this is the best one.
What do you dislike about the product?
Ticketing has come a long way but is still fairly basic.
What problems is the product solving and how is that benefiting you?
It is providing a single pane of glass for our business to support our clients
Does what it says on the tin and more!
What do you like best about the product?
Native HaloPSA Integration
Users can remote to their own devices using the Ninja Software. This can be controlled to what level they can control their device, such as console access.
Patch Management (Windows & Third party software)
Very high level of automation can be completed within the platform.
Users can remote to their own devices using the Ninja Software. This can be controlled to what level they can control their device, such as console access.
Patch Management (Windows & Third party software)
Very high level of automation can be completed within the platform.
What do you dislike about the product?
The first one is being unable to save session recordings to the cloud, these are saved on technician devices.
The second issue is being unable to link external purchased AV/backup to the platform, for example Bitdefender. You can only link these products if you buy from NinjaOne.
The second issue is being unable to link external purchased AV/backup to the platform, for example Bitdefender. You can only link these products if you buy from NinjaOne.
What problems is the product solving and how is that benefiting you?
Patch Management! NinjaOne's patch management is very easy to use and is very powerful from our experiences so far. The automations within Ninja are also very easy to setup! NinjaOne also integrates very cleanly with HaloPSA meaning that we can track devices through our PSA software. This allows customers to have a full overview of their environment without the need for separate portals. Overall NinjaOne is providing us with insights that our previous RMM software did not!
Excellent RMM tool
What do you like best about the product?
Ease of use and speed of deployment is superb
What do you dislike about the product?
Used to use Data views in ConnectWise which NinjaOne doesn't have so comparing software inventories etc is not as easy
What problems is the product solving and how is that benefiting you?
Remote access to all our customers, patching Windows client including servers. Server monitoring for disk space and downtime. Script and application deployment
Effortless Asset Management with Stellar Remote Desktop
What do you like best about the product?
I use NinjaOne for asset management, and it really helps with its remote desktop feature and SentinelOne compatibility. I like the ease with which you can implement these features. The patch management feature is also something I enjoy. Overall, everything works well.
What do you dislike about the product?
Combining their backup features.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for asset management. I like the ease of implementing the Remote Desktop feature and SentinelOne compatibility. The patch management feature also works well for me.
Single Pane of Glass
What do you like best about the product?
I like that, as an account manager, that all necessary information is available to me in a clean and easy format so I don't have to trouble the techs. With all connected and available apps, I am able to review backups and even connect to a device remotely for further investigation.
What do you dislike about the product?
I will be completely honest, and I don't have a single negative thing to say about NinjaOne. It is up and functional every time I need it.
What problems is the product solving and how is that benefiting you?
NinjaOne provides me the information necessary for identifying opportunities within a client's environment.
Be Stealthy Like a Ninja
What do you like best about the product?
NinjaOne has completely changed how we handle remote support. It’s fast, secure, and incredibly easy to use. I can connect to any device in seconds and resolve issues without needing to be on-site. It’s saved us time, reduced downtime, and made our team way more efficient. Highly recommend it for any IT department looking to streamline their workflow.
What do you dislike about the product?
One common drawback with NinjaOne is its limited reporting capabilities, but most IT professional do not need this information.
What problems is the product solving and how is that benefiting you?
NinjaOne makes remote support fast and easy. I can access devices instantly—even unattended—and fix issues without being on-site. It’s secure, reliable, and has streamlined our workflow. Reporting could be better, but overall it’s a huge time-saver.
Works super efficiently
What do you like best about the product?
That we can reach many users with a small group to help and keep the PC safe.
What do you dislike about the product?
I would like to set up certain processes when a PC is offline. Then, when the PC comes back online, it can start with them. Currently, I can only work on a PC when it is online.
What problems is the product solving and how is that benefiting you?
At this moment, I wouldn't know that.
Excellent endpoint management tool, great all in one solution for IT admins
What do you like best about the product?
The dashboard is very intuitive. Very powerful endpoint management. Provides detailed info about hardware configuration, software installed, and patch levels. Everything’s in one place; remote access, monitoring, patching, backups so I’m not opening 100000 tools anymore. The background remote is so useful so we can log on and as system without ever disturbing end user. This requirement for minimal user disturbance is very well needed a lot of times. Integration is superb. Implementation and addition of devices is as easy as slicing hot pancakes. With all these features, the use of this service tends to be every min, 24 hr a day, 7 days a week.
What do you dislike about the product?
Sometimes, the tickets takes quite a while to get resolved or get picked up by a tech. Maybe lack of communication?
What problems is the product solving and how is that benefiting you?
They look into our specific needs and try to add to next updates
The best remote management software EVER created.
What do you like best about the product?
Everything.
It is all perfect.
The layout, the features, the customization.
Ninja can do it ALL.
It is all perfect.
The layout, the features, the customization.
Ninja can do it ALL.
What do you dislike about the product?
Sometimes the integrations don't work perfectly. Specifically Splashtop, but that is most likely on their end and not Ninja's.
What problems is the product solving and how is that benefiting you?
It is our main remote managment software. It allows us to connect to client's computers and servers.
showing 1,381 - 1,390