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Great, customizable and dependable RMM solution
What do you like best about the product?
The mobile MDM solution that includes phone remote supports (viewing and controlling on Android, viewing only on IOS).
What do you dislike about the product?
Did have some trouble configuring backups to use local storage. Once it was configured though it never broke, so not really a negative in my opinion.
What problems is the product solving and how is that benefiting you?
Good API access, customizing tickets and workflows, Script deployment and it's extending our techs abilities.
All-in-One Remote Monitoring with Strong Automation and Support
What do you like best about the product?
combining remote monitoring, patch management, and backup in a single intuitive interface. This reduces the need for multiple tools and keeps workflows streamlined. Its strong automation features help IT teams handle routine tasks efficiently with minimal manual effort, while maintaining fast performance and clear endpoint visibility. Additionally, its reliable customer support and smooth onboarding process make it a practical choice for teams of any size.
What do you dislike about the product?
One downside of NinjaOne is that its reporting features can feel somewhat limited or less customizable compared to more advanced enterprise tools. Some users also find the pricing a bit high as they scale, especially for smaller teams. While the platform is easy to use, deeper customization and advanced configurations can be restrictive. Additionally, certain integrations and features may not be as extensive as those offered by more mature competitors.
What problems is the product solving and how is that benefiting you?
NinjaOne mainly solves the problem of fragmented and complex IT management by bringing monitoring, patching, automation, and support into one unified platform. This eliminates the need for multiple tools and gives full visibility over all devices, helping teams detect and fix issues faster.
Simple, All-in-One Endpoint Management with Strong Automation and Support
What do you like best about the product?
What stands out about NinjaOne is how simple and intuitive its interface is, especially for managing endpoints at scale. It combines monitoring, patch management, and remote access in one clean platform, which reduces tool sprawl. Automation features are strong and help cut down repetitive IT tasks. It’s also known for fast performance and responsive customer support, which makes day-to-day operations smoother.
What do you dislike about the product?
One downside is that reporting and analytics aren’t as advanced or customizable as some competitors. The pricing can also scale up quickly for larger environments. Some users find the mobile app less capable than the desktop version. Additionally, deeper integrations with certain third-party tools can be limited.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve the problem of managing many endpoints across different locations from a single dashboard. It reduces the complexity of IT operations by combining monitoring, patching, remote access, and automation in one platform.
Great overall rmm tool, awesome backup and remote tools fast & easy.
What do you like best about the product?
i like all of the tools, ninja remote has been clutch, the backup hybrid works flawless withh our cloud and NAs backups and ticketing and alerts are amazing.
What do you dislike about the product?
they need some more of the builtin app integrations.
What problems is the product solving and how is that benefiting you?
the microsoft update management helps alot and the antivirus integrations all help
Clear Client Insights, Easy Portal, and Excellent Bitdefender GravityZone Integration
What do you like best about the product?
NinjaOne gives me clear insight into what’s happening on my clients’ machines. From a single portal, I can see software installs, antivirus threats, and a lot more data than I’ll probably ever be able to fully sort through. On the antivirus side, the integration with Bitdefender GravityZone is amazing. I can source the licenses and manage everything directly through the N1 portal.
The portal itself is very easy to use, logically laid out in my opinion, and fast. I was honestly shocked at how low the price was. I’d always heard that N1 was a “premium, big MSP” product and assumed it might never be within my reach, but it’s very affordable in my opinion.
Support has been great so far, although I’ve only needed to contact them once. Onboarding was also a great experience, and I really appreciate having ongoing access to engineers.
The portal itself is very easy to use, logically laid out in my opinion, and fast. I was honestly shocked at how low the price was. I’d always heard that N1 was a “premium, big MSP” product and assumed it might never be within my reach, but it’s very affordable in my opinion.
Support has been great so far, although I’ve only needed to contact them once. Onboarding was also a great experience, and I really appreciate having ongoing access to engineers.
What do you dislike about the product?
Some of the policy settings can be a bit difficult to configure the first time around, and setting up alerts can also be somewhat troublesome initially. That said, the support/onboarding engineers are great and always willing to help.
What problems is the product solving and how is that benefiting you?
In my opinion, NinjaOne is a premier RMM tool that helps me manage my clients’ machines and stay on top of what’s happening with them. It often makes me aware of potential issues before the client even knows there’s a problem. It also backs up an image of all machines, and it lets me keep RMM, AV, and disaster recovery together in one place.
NinjaOne just Works...
What do you like best about the product?
This is the best MSP RMM tool we’ve used. It’s been great for patching, remote access, and pushing out the other tools we rely on.
What do you dislike about the product?
Nothing to add at this time. It works well for our needs.
What problems is the product solving and how is that benefiting you?
Client inventory, patching, remote assistance, and much more.
Easy to Use with an Intuitive Interface
What do you like best about the product?
The ease of use and intuitive user interface.
What do you dislike about the product?
We had some issues with permissions being delegated down to users, that has been resolved.
What problems is the product solving and how is that benefiting you?
Management of devices located all over the country, backups, and patching.
Versatile Platform That Fits Any Organizational Structure
What do you like best about the product?
NinjaOne is a versatile platform that lets you build for any organizational structure.
What do you dislike about the product?
The transition of getting iPhones reset and moved to a new MDM is difficult. Some additional guides and info about why certain models need to be reset vs being able to just switch MDMs would have been helpful early on.
What problems is the product solving and how is that benefiting you?
Managing a fleet of phones and laptops. It has already been helpful to have both in a single spot.
Integrated Scripts Make Troubleshooting Fast and Easy
What do you like best about the product?
Integrated Scripts are incredibly helpful for quick troubleshooting
What do you dislike about the product?
The search for specific devices is slower than other applications
What problems is the product solving and how is that benefiting you?
Completing tedious tasks efficiently and easily
Powerful Endpoint Scripting and Client Reporting with NinjaOne
What do you like best about the product?
The ability to run scripts on endpoints and to create reports for clients
What do you dislike about the product?
I think overall its a good platform and is well thought out. I have no major issues with NinjaOne
What problems is the product solving and how is that benefiting you?
I have clients that want detailed reporting on things like endpoints, and I need to run scripts and automations. NinjaOne handles all these tasks with ease. Generating an installer to onboard a new computer is a cinch..
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