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Easy Windows Rollouts, Fast Remote Access, and Fair Pricing
What do you like best about the product?
It’s easy to use, and rolling out software for Windows is straightforward. Remote access is also set up quickly and works fast when I need it. The pricing feels fair overall. I would definitely recommend it.
What do you dislike about the product?
There's not much to dislike about NinjaOne. Only thing is we can't manage iPhone devices that well. There is no distinction between personal and business use on iPhones.
What problems is the product solving and how is that benefiting you?
Rolling out the software to all devices is very easy. Furthermore, we monitor the devices using an alarm system and know when and which device was shut down.
Easy to Use, Quick to Deploy, and Excellent Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
User-Friendly, Reliable RMM
What do you like best about the product?
NinjaOne is an extremely user-friendly platform with a clean, intuitive UI. We use it heavily every day for RMM and patch management, and it consistently proves to be reliable and efficient.
Its integration with SentinelOne runs very smoothly, which makes endpoint security management much easier. On top of that, the NinjaOne support team is excellent—whenever we have questions or need assistance, they respond quickly and handle everything professionally.
Its integration with SentinelOne runs very smoothly, which makes endpoint security management much easier. On top of that, the NinjaOne support team is excellent—whenever we have questions or need assistance, they respond quickly and handle everything professionally.
What do you dislike about the product?
The pricing can feel a bit high, especially when you scale the platform across more endpoints. Still, the value you get in usability, reliability, and support largely justifies the cost.
What problems is the product solving and how is that benefiting you?
NinjaOne significantly reduces manual work by automating routine IT tasks such as patch management, monitoring, and remediation.
Efficient Endpoint Management with Powerful Automation
What do you like best about the product?
What I like most about NinjaOne is that it’s an all-in-one platform that makes endpoint management much simpler. Its automation features save me time by taking care of routine tasks like patching, and the remote access is fast and reliable, which makes providing support a lot easier. I also appreciate the clean dashboard, since it offers a quick, clear snapshot of overall system health.
What do you dislike about the product?
One area where NinjaOne could improve is reporting and customization. The existing reports are helpful, but they can feel somewhat limited when I’m trying to generate more detailed or highly tailored insights, which sometimes leads to extra manual work.
In addition, the initial setup and policy configuration can be a bit complex, especially for new users, and would benefit from more guided onboarding or ready-to-use templates. Occasionally, there are also slight delays in patch deployment or endpoint updates, which can affect time-sensitive maintenance tasks.
Overall, better report flexibility, a simpler onboarding experience, and stronger real-time responsiveness would make the platform even better.
In addition, the initial setup and policy configuration can be a bit complex, especially for new users, and would benefit from more guided onboarding or ready-to-use templates. Occasionally, there are also slight delays in patch deployment or endpoint updates, which can affect time-sensitive maintenance tasks.
Overall, better report flexibility, a simpler onboarding experience, and stronger real-time responsiveness would make the platform even better.
What problems is the product solving and how is that benefiting you?
We struggled to manage multiple endpoints across different tools, which made monitoring, patching, and support time-consuming and inconsistent. With NinjaOne, everything is centralized, so we can monitor systems, deploy patches, and manage devices from a single platform.
This has noticeably improved our efficiency. Routine tasks are now automated, which reduces manual effort and saves us several hours each week. Remote support is also faster and more reliable, improving response times and overall user satisfaction. Overall, NinjaOne has helped us maintain better system health, reduce downtime, and streamline our IT operations.
This has noticeably improved our efficiency. Routine tasks are now automated, which reduces manual effort and saves us several hours each week. Remote support is also faster and more reliable, improving response times and overall user satisfaction. Overall, NinjaOne has helped us maintain better system health, reduce downtime, and streamline our IT operations.
Easy to Use, Quick to Deploy, and Strong Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
Great tool for managing windows machines remotely
What do you like best about the product?
The customization options feel nearly limitless.
What do you dislike about the product?
It’s missing best practices and clear guides or scripts for standard workflows and common practices.
What problems is the product solving and how is that benefiting you?
Patching third-party software on client machines, as well as Windows updates on servers.
Makes Daily Work Easier with Remote Updates and Hardware Insights
What do you like best about the product?
It makes daily work easier. It downloads updates and allows to view hardware information remotely.
What do you dislike about the product?
Remote software installation is a bit complicated.
What problems is the product solving and how is that benefiting you?
Our company pays great attention to vulnerability management. Ninja is a great help in this by downloading and installing updates.
Reliable Remote Script Execution Over the Internet
What do you like best about the product?
It's good, that I can run scripts remotely and it works not only if the machine is connected to the company network, but also if it's connected only to the internet.
What do you dislike about the product?
Fortunately doesn't pop anything in my mind.
What problems is the product solving and how is that benefiting you?
For me easier to implement a setup or a script, than with the GPO Management.
One-Click Software Updates Made Easy
What do you like best about the product?
Update all Software on a Host with one click
What do you dislike about the product?
At the Moment there is nothing what i dislike
What problems is the product solving and how is that benefiting you?
To patch all Host with actually Software Updates and to see how is the Update Status of the installed Software
A unified platform we couldn't work without.
What do you like best about the product?
The system runs very smoothly without any performance issues on the host machines, it's simple to use and helps us achieve a lot of business goals. It's priced sensibly, integrates with our current systems and utilises AI to provide useful information. The support team are great and very responsive.
What do you dislike about the product?
NinjaOne are very supportive - there are no dislikes here.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to have a unified platform to manage our IT estate. We utilise all system areas such as RMM, automated endpoint management, patch management, MDM, backup, etc.
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