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Ninja Surpasses Other RMMs—A Joy to Use with Easy Integrations
What do you like best about the product?
I have used many different RMM & Patching Software in the past for both personal and work, and have found consistently that Ninja surpasses the others by a pretty large margin in even the most basic tasks which makes it a joy to use.
The integrations with other software and apps make it easy to implement across a variety of industries as well.
The integrations with other software and apps make it easy to implement across a variety of industries as well.
What do you dislike about the product?
I wish there would be a free option for 1-10 devices like other options out there so more people find ninja and then end up moving to it.
What problems is the product solving and how is that benefiting you?
Keeping track of all devices across all organizations and making sure they stay updated, secure and easy to access
Great Endpoint Patching and Remote Management
What do you like best about the product?
Patching for endpoints, the remote management tool is nice
What do you dislike about the product?
ticketing system needs some work, could use a rehaul or better way to handle tickets
What problems is the product solving and how is that benefiting you?
remote management of my endpoints - works well
Versatile Remote Management Alternative to Intune
What do you like best about the product?
The most helpful thing about NinjaOne is the versatility it offers. In my experience, it’s a great alternative to other remote management options like Intune.
What do you dislike about the product?
I dislike that notifications for threats detected by the SentinelOne integration still don’t disappear after the threat has been remediated. I’m also still missing the “secure script variables” feature.
What problems is the product solving and how is that benefiting you?
We have a rather unique directory environment which makes it hard to use native solutions from Google/Microsoft. NinjaOne resolves this by being universally compatible.
Fast, Clear Customer Support You Can Count On
What do you like best about the product?
customer support is fast and clear thanks
What do you dislike about the product?
that i have to log in every single time i use it because i have a traveling job
What problems is the product solving and how is that benefiting you?
we can remotely manage the systems we maintain
Simple, Easy-to-Use Tool with Strong Integrations, Scripting, and Backups
What do you like best about the product?
Simple and easy-to-use interface; integration with other products we use such as ScreenConnect and SentinelOne; robust scripting and backups; customization
What do you dislike about the product?
Reporting feature is somewhat lacking; backup failure errors could be more detailed; patching could be refined
What problems is the product solving and how is that benefiting you?
Patching, backups, automated tasks; all saving us time and money
Ninja RMM: fast, responsive, reliable.
What do you like best about the product?
Short lines of communication and fast decision‑making. In addition, it is a good product that is developing rapidly.
What do you dislike about the product?
I can’t think of anything at the moment.
What problems is the product solving and how is that benefiting you?
Remote Linux support on devices all across the globe.
Easy-to-Use Centralized Device Management That Saves Time
What do you like best about the product?
I like how easy NinjaOne is to use and how it centralizes device management in one place. It streamlines workflows, improves efficiency, and saves time thanks to its automation and remote access features, making day-to-day management much more straightforward.
What do you dislike about the product?
Some features take a little time to learn at first, and a few of the more advanced configuration are a bit hidden.
What problems is the product solving and how is that benefiting you?
NinjaOne simplifies IT management by bringing monitoring, maintenance, and support into one centralized platform. This cuts down on manual work, speeds up response times, and helps keep systems running smoothly with less downtime.
Fast, Reliable Remote Access with a Clear Dashboard and Proactive Alerts
What do you like best about the product?
The remote access is fast and reliable, which is essential when supporting multiple clients throughout the day. The device dashboard gives a clear overview of all endpoints across different organisations, and the alerting picks up issues like offline devices or low disk space before clients even notice. The per-device Ninja URL is also a handy touch when working tickets - you can pull up full device details instantly without searching around.
What do you dislike about the product?
The reporting could be more flexible - it works but customising reports to match specific client needs takes more effort than it should. The policy management also has a bit of a learning curve initially, especially when managing multiple client environments with different configurations. Minor gripes overall but room for improvement.
What problems is the product solving and how is that benefiting you?
Managing a large number of endpoints across multiple client organisations used to mean a lot of manual checking and reactive support. NinjaOne centralises everything into one place - device health, patching, alerts and remote access - which means we can be proactive rather than waiting for users to report issues. Automated patching across all clients saves significant time each week and the remote access tool means we can resolve issues quickly without needing to be on site. Overall it reduces response times and makes managing multiple clients at scale much more manageable.
Seamless Background IT Remediations Without Disrupting Users
What do you like best about the product?
The ability to use background tools for IT remediations without impacting users.
What do you dislike about the product?
The service can sometimes get stuck and the endpoint will report into Ninja as offline, even though it is online.
What problems is the product solving and how is that benefiting you?
It can automatically roll out updates and patching, which reduces how much time I have to spend on it.
Ninja Remote Streamlines Fixing Client Issues
What do you like best about the product?
Ninja Remote. the stream line to actually fix clients/users problems
What do you dislike about the product?
Currently having lots of headaches with ABM and MDM integration
What problems is the product solving and how is that benefiting you?
Streamlining client troubleshooting
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