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4,102 reviews
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Outstanding Support and Easy Setup, But Training Needs Improvement
What do you like best about the product?
Excellent support, any time I have an issue it's as simple as scheduling some time with an engineer to walk me through the steps. Engineers are always extremely patient and helpful. Once set up it's extremely easy to use.
What do you dislike about the product?
the training in NinjaOne academy would be even better if it was modular. If I want to learn about the ticketing system for example, I shouldn't need to go through all the admin stuff first. That said the training content is excellent
What problems is the product solving and how is that benefiting you?
prior to NinjaOne we had no RMM solution in place, and our ticketing system was archaic. NinjaOne has filled the gap in both these areas to the point where I have been able to expand the use of the ticketing system beyond the IT team.
NinjaOne: All tools combined and first-class support
What do you like best about the product?
NinjaOne noticeably eases my workday because I can use all important tools in a single application. I am particularly impressed by the wide range of functions that NinjaOne offers. NinjaOne has now become a daily companion.
I would like to particularly emphasize how practical the support via mobile devices is, as I usually only have my phone or tablet with me when I'm on the go.
The support and customer service are also excellent. I found the onboarding to be very simple and pleasant. Technical training made the setup significantly easier for us.
Even after onboarding, the support remains excellent. You always receive feedback on questions.
I would like to particularly emphasize how practical the support via mobile devices is, as I usually only have my phone or tablet with me when I'm on the go.
The support and customer service are also excellent. I found the onboarding to be very simple and pleasant. Technical training made the setup significantly easier for us.
Even after onboarding, the support remains excellent. You always receive feedback on questions.
What do you dislike about the product?
Certain settings are somewhat hidden in submenus, but after a short familiarization period, it can be operated just as easily.
What problems is the product solving and how is that benefiting you?
We were looking for a solution that covers patch management, software distribution, ticketing, and remote support. NinjaOne offers all these features in a single application.
Flexible Platform with Outstanding Support
What do you like best about the product?
The flexibility, the account manager. and when ever we have a Problem, we get a response and solution right the way. We definitely reomend the product. is very ease of use. also easy of integration
What do you dislike about the product?
Nothing to complain. To implement Ninja one Product for our enviroment and customer envirovents has been the best desicion we took in the last 2 years.
What problems is the product solving and how is that benefiting you?
Our patch management systems and asset management tools have proven to be very useful, especially when it comes to script deployment. They make the process much more efficient and streamlined.
The best solution for endpoint management – highly recommended
What do you like best about the product?
The best solution for endpoint management!
What do you dislike about the product?
NinjaOne reflects customer feedback very well and implements it too! Therefore, there is nothing negative!
The activity overview could be more apparent / Success or Failed is difficult to interpret.
The activity overview could be more apparent / Success or Failed is difficult to interpret.
What problems is the product solving and how is that benefiting you?
Central overview and management of the endpoints.
Comprehensive Platform That Covers All My Needs and Cleat is a great Rep!
What do you like best about the product?
The overall platform is great. I’m able to view everything I need, as well as some things I don’t.
What do you dislike about the product?
Nothing I can think of. It has been a great platform to use so far.
What problems is the product solving and how is that benefiting you?
Prior to Ninja we had a hard time keeping track of assets - it has made life easier.
User Friendly IT Request Tool
What do you like best about the product?
It's quick and easy to request an issue from your desktop. Having it open directly up to submit your ticket is much easier than having to find the webpage to submit a service ticket.
What do you dislike about the product?
The desktop application looks a bit older but that isn't a problem.
What problems is the product solving and how is that benefiting you?
It's allowing our team to easily put in requests for IT support tickets.
Easy Ticketing and Automation, But Needs Template Support for All Channels
What do you like best about the product?
Ticketing System ease of use, automated flows, and device management capabilities
What do you dislike about the product?
Email tickets and tickets from tray icon do not have ability to use a template
What problems is the product solving and how is that benefiting you?
Managing all of our devices, software updates and technical support (remote support)
All-in-One PC Management Made Easy
What do you like best about the product?
All in One menaging PCs. Remote, Program install, background scripts.
What do you dislike about the product?
I dont say wrong yet, lots of functions are there.
What problems is the product solving and how is that benefiting you?
Lots function give easy acces and mangement, i can lots thing without user solved.
Fantastic Interface and Team, Minor Navigation Frustrations
What do you like best about the product?
The interface is wonderful to work with.
The team is amazing.
The team is amazing.
What do you dislike about the product?
That I didn't have it 20 years ago when I started IT.
What problems is the product solving and how is that benefiting you?
Patch Management, system monitoring, general issue awareness. All of these are benefits of NinjaOne.
Unified Interface Makes Endpoint Management Effortless
What do you like best about the product?
I like the unified interface pretty much, as it allows me to quickly create a structure where organizing and locating my endpoints is very straightforward. Additionally, when I open one of my endpoints, the overview blade proves to be both convenient and sophisticated. Running a script or accessing the desktop is also quite easily accessible. The deployment with the lightweight agent is also efficient, especially when I integrate it with our OS installer solution.
What do you dislike about the product?
Even though NinjaOne is one of the better RMM tools I have ever used, I have a few pain points and limitations. For example you can run scripts easily, but building if-this-then-that style automations across systems is still somewhat manual. On the other hand Reporting could be more granular, the built-in reports are useful but not highly customizable — especially if you need detailed executive or compliance reporting. The built-in remote access tool is reliable but lacks advanced features like multi-monitor management finesse, file transfer queues, or detailed session logging that some other platforms offer.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the challenge of managing and maintaining a large number of endpoints efficiently from a single, unified platform. It automates routine IT tasks such as patching, monitoring, and remote support, which significantly reduces manual workload and human error.
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