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Fast, Intuitive, and Always Improving—NinjaOne Keeps Getting Better
What do you like best about the product?
NinjaOne has a fast interface, is intuitive to use, and is always working to improve. When we switched a few years ago, it was light years ahead of our old RMM, and today it’s light years ahead of where it was at the time we made the switch.
What do you dislike about the product?
Honestly, there’s really nothing to dislike. The solution does everything we need it to do, and their roadmap is already addressing the value-adds we’re looking for.
What problems is the product solving and how is that benefiting you?
It covers everything I need in an RMM and integrates smoothly with all the critical tools.
Smooth, Fast, and Feature-Rich—A Real Workload Reducer
What do you like best about the product?
It’s smooth and quick to operate. It’s feature-rich and helps reduce the workload across many tasks.
What do you dislike about the product?
The NMS Monitoring that’s required just to run ping checks feels a bit convoluted and more complicated than it needs to be.
What problems is the product solving and how is that benefiting you?
Speed and searching for users/devices to remotely connect to is significantly better than the previous platform we used
Easy to Use Automation with Responsive Support
What do you like best about the product?
Easy to use, with powerful automation. Support is responsive whenever I run into issues or need help with configurations.
What do you dislike about the product?
The PSA integration feels limited, and the historical reporting doesn’t go beyond 90 days. There’s also a fairly steep learning curve, especially for entry-level technicians.
What problems is the product solving and how is that benefiting you?
Great tool for our MSP business. It gives us insight into all our customers’ organizations and assets in a single pane of glass, along with powerful tools to manage everything more effectively.
Real-Time Endpoint Management with Strong Data Security
What do you like best about the product?
NinjaOne provides real-time endpoint management while maintaining the confidentiality, integrity, and availability of your data.
What do you dislike about the product?
NinjaOne offers a customizable asset management feature. Unfortunately, assets still have to be entered manually rather than being captured through an automated inventory.
What problems is the product solving and how is that benefiting you?
NinjaOne provides real-time vulnerability analysis to help mitigate and remediate security risks as they arise.
Easy to Use and Highly Customizable
What do you like best about the product?
There is a lot of customizable options and is easy to use
What do you dislike about the product?
I do not like how long it takes for searches, or that it you don't get a list of devices you can click on, then click on another. You have to start a new search every time.
It would also be helpful to have similar functions to Screen Connect, like the link to phone/CW View, where you could connect to a user's mobile phone camera to look at things on site with them. Or to improve the function of being able to connect to a new computer by having them go to a website, we give a code, and then we connect to them with Admin capabilities. That's often needed but the Admin part does not work for ours. We can only seem to connect as a regular user.
Although I am not familiar w/ the pricing end, it seems like a good value relative to programs with similar functionality.
It would also be helpful to have similar functions to Screen Connect, like the link to phone/CW View, where you could connect to a user's mobile phone camera to look at things on site with them. Or to improve the function of being able to connect to a new computer by having them go to a website, we give a code, and then we connect to them with Admin capabilities. That's often needed but the Admin part does not work for ours. We can only seem to connect as a regular user.
Although I am not familiar w/ the pricing end, it seems like a good value relative to programs with similar functionality.
What problems is the product solving and how is that benefiting you?
It has helped with our printer deployment management and to be able to organize our clients so that we could use scripts or install apps to specific clients as they prefer.
The alerting system is a nice added functionality as well.
The alerting system is a nice added functionality as well.
Fast, Clear UI and Seamless Apple Business Manager Integration
What do you like best about the product?
The UI is easy to grasp, and the features are presented clearly without an overwhelming amount of fluff. Integration with Apple Business manager took a bit to get rolling but once we're were there, it was seamless. It loads very quickly, don't have to refresh a bunch of times. Pricing is competitive, you definitely feel the value once you're using it on a day-to-day. Haven't really been able to delve to deep on the AI side of things unfortunately, too early in adoption to comment.
What do you dislike about the product?
Support has been hit or miss. Too many L1 checks - we're technicians running this thing, we don't need to cycle through rudamental checks to identify a source to the problem, though this is not a reflection on the app.
I feel the ticketing app could have better defined features that are easy for a non-technical person to understand.
I feel the ticketing app could have better defined features that are easy for a non-technical person to understand.
What problems is the product solving and how is that benefiting you?
The RMM features are excellent. Automation library is effectively replacing Intune. It deploys faster, is more responsive and the remote tool handles like a luxury car. We're able to delivery faster more effecient support as a result.
Intuitive, Easy-to-Navigate GUI
What do you like best about the product?
Quite intuitive GUI - easy to navigate and see what I need to see
What do you dislike about the product?
Feels like some features are hidden - but I'm not a power user, so it could just be me
What problems is the product solving and how is that benefiting you?
Lets me quickly see what's happening on a customer's estate
Very Easy to Use with a Friendly, Well-Laid-Out Interface
What do you like best about the product?
Very easy to use, laid out well, friendly interface
What do you dislike about the product?
Not much to dislike, does all the features you would expect
What problems is the product solving and how is that benefiting you?
Easy to connect to end user devices
Easy Application and User Checks Without Remoting into the Server
What do you like best about the product?
It’s helpful to be able to check applications and users without having to remote onto the server.
What do you dislike about the product?
I dislike that the interface can feel a bit basic.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the problem of managing, monitoring, and supporting multiple devices from one central place, and it benefits me by saving time.
Consolidated Endpoint Visibility with Reliable Patching and Flexible Alerts
What do you like best about the product?
Honestly, the biggest win is the consolidated visibility. We run a lean IT shop and NinjaOne lets us keep tabs on endpoints, push patches, and run scripts without jumping between five different tools. The patch management is reliable and the alerting is configurable without being overwhelming. It's one of those tools that just stays out of your way and does its job.
What do you dislike about the product?
The Apple MDM is kinda a mess. Clunky and doesn't work most of the time.
What problems is the product solving and how is that benefiting you?
We run a small IT team responsible for a large footprint, so tooling efficiency matters a lot. NinjaOne helps us punch above our weight — centralized endpoint management, automated patching, and remote access in one place means we're not stretched thin trying to maintain multiple overlapping tools. It's reduced our response time on endpoint issues and made routine maintenance something we can largely set and forget.
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