JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
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External reviews are not included in the AWS star rating for the product.
Simple UI, Effective Authentication
What do you like best about the product?
I use JumpCloud as part of our IT infrastructure, mainly for password storage and two-factor authentication on our mobile phones and laptops. I think it's a very good product with a simple and intuitive user interface. The overall user experience is straightforward, simple, and clear. Most of the tools we use within the organization, like Slack, Gmail, and HubSpot, are integrated with JumpCloud, which I find really convenient.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
JumpCloud primarily solves two-factor authentication and keeps all organization logins in one place.
Secure Password Management with Room for Improvement
What do you like best about the product?
I like that JumpCloud provides one place for all passwords, making management easier. The autofill 2FA feature makes it quick and simple to log in to web apps, which is really convenient. As a user, I found the initial setup easy enough.
What do you dislike about the product?
I don't like the too many pop ups and duplicate recording of passwords. It should auto identify duplicate entries for the same website.
What problems is the product solving and how is that benefiting you?
JumpCloud enhances password security with 2FA and simplifies logging into web apps. It keeps all passwords in one place and supports quick and simple access to services.
JumpCloud Makes Authentication and System Management Easy and Secure
What do you like best about the product?
I used jump cloud in all environment in our organisation.Its very helping in authenticate and overall system mangement.It make easy to access and with security .
What do you dislike about the product?
in the starting i can say its little bit diffiicult to understand when you will used to jump cloud you will like it to use
What problems is the product solving and how is that benefiting you?
Basically It give Centarlized way to manage of our infra to access, which make easy to performo ur day to day task. It alsop helpful for Audit and help us keep everything in organized and well manners.
JumpCloud Makes Authentication and Asset Management Simple
What do you like best about the product?
We are using JumpCloud in our whole environment and honestly it is working really well for authentication and asset management. It helps us keep access control and administration more structured and consistent, which makes things easier on daily life
What do you dislike about the product?
nothing, jumpcloud's UI is so simpler and easier, integration accross the agents are so seemless,
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage users, access, and infra from common place. Because of this, our day to day operations become much easier. Also, having a proper list of users and servers helps a lot during audits and keeps everything organized
Integrated Identity and Device Management, Room for Improvement
What do you like best about the product?
I like that JumpCloud helps us integrate workforce identity with our SSO applications, as well as manage devices. It's all integrated, with workforce identity, device management, and MDM. This integration works across three platforms: Windows, Linux, and macOS.
What do you dislike about the product?
I think there's a little bit of disconnectedness between the MDM policy delivery and some of the commands functionality. We had implemented Cortex XDR installs for Cortex XDR via MDM with Apple. And we also created a command to do that as well. I think that there could be a little bit more on a coherent connectedness between the commands and the MDM policy that are set up.
What problems is the product solving and how is that benefiting you?
JumpCloud integrates workforce identity with our SSO applications and manages devices across three platforms: Windows, Linux, and macOS. It serves as the authentication delivery mechanism to our workforce.
Fast Setup with Consistent Identity Structure
What do you like best about the product?
I appreciate that JumpCloud provides a consistent identity structure regardless of company size. The initial setup was fast.
What do you dislike about the product?
Customizable login experience branding for different business units.
What problems is the product solving and how is that benefiting you?
JumpCloud helps me by providing an identity service for temporary disaster recovery sites and reduces manual efforts by linking access directly to manage identity. It offers a consistent identity structure regardless of company size.
JumpCloud Makes SSH Key Management and Access Provisioning Effortless at Scale
What do you like best about the product?
What I value most is how JumpCloud handles SSH key management at scale. Before we moved to JumpCloud, managing access to our production Linux fleet was a manual nightmare: copying public keys around and constantly worrying about “orphaned” keys left behind by former employees. Now we can provision and de-provision server access instantly from a single dashboard, which has been a huge time saver for the team. It’s essentially replaced what used to be a complex LDAP/OpenLDAP setup with a much easier workflow, so we can focus on actual engineering work instead of identity plumbing.
What do you dislike about the product?
While the core functionality is solid, the reporting tools can feel a bit basic when I’m trying to pull very specific data for an audit. The Admin UI is generally good, but as our server list has grown, searching and filtering through large groups of systems can sometimes feel a little clunky, especially compared to how smooth the rest of the experience is.
What problems is the product solving and how is that benefiting you?
The benefits are really twofold.
Security/Compliance: We can instantly revoke access for offboarded employees across every server, which is essential for meeting our security and compliance audit requirements.
Operational Efficiency: My team no longer wastes time troubleshooting “permission denied” errors or manually syncing keys. This has noticeably reduced the day-to-day to-do list for our DevOps team, so we can focus more on infrastructure scaling instead of ongoing user administration.
Security/Compliance: We can instantly revoke access for offboarded employees across every server, which is essential for meeting our security and compliance audit requirements.
Operational Efficiency: My team no longer wastes time troubleshooting “permission denied” errors or manually syncing keys. This has noticeably reduced the day-to-day to-do list for our DevOps team, so we can focus more on infrastructure scaling instead of ongoing user administration.
Can't believe people use AD servers
What do you like best about the product?
The fact that its LDAP in the cloud and I do not have to manage a PC in the corner of the server room
What do you dislike about the product?
Sometimes the GUI is a bit buggy. The loggining can be incorrect sometimes too, these are minor issues that probably only affect me
What problems is the product solving and how is that benefiting you?
Most definitely streamlines onboarding of new users. Create and account, SSO, and MFA.
Recommendations to others considering the product:
10000% better the AD
Intuitive, Easy Setup with Fair, Scalable Pricing
What do you like best about the product?
The intuitive interface and straightforward implementation. Unlike other complex enterprise solutions, JumpCloud is easy to set up and manage. Additionally, the pricing model is very fair, allowing us to scale our seat count as the company grows without any budget surprises.
What do you dislike about the product?
The pricing structure has become a bit more complex over the years. For very small startups or teams that only need one specific feature (like just RADIUS or just SSO), the bundled pricing tiers can feel a bit expensive compared to single-point solutions.
What problems is the product solving and how is that benefiting you?
I think, JumpCloud is solving the problem of fragmented IT management. Before, we had separate tools for SSO, MDM, and RADIUS, which was a nightmare for visibility. By consolidating these into one platform, it has significantly reduced our technical debt and licensing costs. The benefit for me is a 'single pane of glass' where I can manage everything from a user’s laptop to their cloud app access in one place.
Streamlined IT Management with Initial Setup Hurdles
What do you like best about the product?
I use JumpCloud as an MDM for my nonprofit organization, and it definitely streamlines the deployment of technology, apps, and people management for IT tasks, making my workflow much more efficient. I think the ease of access once everything is set up is fairly straightforward and easy to use. The UI is really great and not convoluted to use. The Password Manager is a great addition. I value the MDM features for device enrollment, deployment, and management.
What do you dislike about the product?
It's pretty difficult to get everything all set up unless you speak IT. For smaller organizations there's a lot of terminology and cumbersome process to do. It was a bit difficult, but nothing terrifying. It did take some support hours with Professional Services to get it to where it needed to be.
What problems is the product solving and how is that benefiting you?
JumpCloud streamlines technology deployment, app management, and people management, making my workflow more efficient.
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