JumpCloud
JumpCloud, Inc.External reviews
3,914 reviews
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Amazing
What do you like best about the product?
As every MDM tool the possibility full visibility of all devices on the org. Besides this the fact of including password management and saas management in 1 tool is Super.
What do you dislike about the product?
Nothing in particular. At the beginning i struggle a little bit to fully understand the way it works but now I'm good.
What problems is the product solving and how is that benefiting you?
It helped me a lot to have a better control on Indiecampers laptops. Specially because until now every latop had the same name and we change this because of the arrival of Jumpcloud.
Great MDM service for Mac
What do you like best about the product?
I like how I can directly add policies to Mac like restricting device upgrades. The interface is nicely laid out and enrollment is really easy. I love the ability to add a remote login for myself or my boss instead of the default local admin account we add. There's been a few times where the local account was there before I got hired on here and the password I have isnt working so I add my own account and am able to help the user.
What do you dislike about the product?
Sometimes Jumpcloud does not play nice with our BeyondTrust PMC software. This software prevents users from installing apps that are not company approved and instantly approves ones that we do like. It's easy to turn it off though, I open a command line and go into an authentication file and temporarily disable JumpCloud long enough for me to install a software, then re-enable it.
What problems is the product solving and how is that benefiting you?
When I don't know the password to the local admin account, I can use JumpCloud to add my remote account to the user's computer and login as an administrator. Also, I can add policies that restrict users from upgrading to the latest Mac OS before all the bugs have been worked out.
Best tool for remote/hybrid companies.
What do you like best about the product?
Secured, featured reach and without limitations. We've been using JC for 7 years now and we can't live without it. From Cloud directory (sync with EntraID and Google) to MDM, jumpcloud has it all and is constantly adding new features: SaaS management, Trusted devices, etc.
What do you dislike about the product?
It would be awesome if it would have a compliance section to consolidate evidence.
What problems is the product solving and how is that benefiting you?
Remote working security made easy. Secure controls with Trusted devices only. Passwordless logins. MDM for Mac, iOS, Windows, Androud and Linux. Patch management. conditional access policies.
Recommendations to others considering the product:
Go for it
A good all in one solution for IT Administrators
What do you like best about the product?
I like how I can centrally manage almost all facets of IT for my organization in an easy to use platform.
What do you dislike about the product?
There are some occasional bugs with software deployment but it usually fixes itself.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the issue of SSO making it very easy for me to manage and enforce SSO throughout my organization.
Useful and practical
What do you like best about the product?
We use JC at my organization to sync users' local credentials with their Google Workspace account. At the start we hit a few snags as we were learning to use the tool but the support provided by JumpCloud's team was instrumental in getting our users enrolled. Our organization mostly uses M365 so we only have a few users on JumpCloud but they are able to sign in every day and reset their passwords with little to no issue. The integration is very simple as well, all you have to do is send the user an invitation and have them click on a link.
What do you dislike about the product?
We accidentally synced every user in Google Workspace in Jumpcloud and were being charged for almost 200 licenses when we only needed 9. It would be nice if they were to implement a warning to prevent that from happening, and make it easier to remove users.
What problems is the product solving and how is that benefiting you?
Due to a merger, our organization is split into two, where one half of the users are on Microsoft 365 and the other half are on Google Workspace. Previously we were creating Microsoft accounts for everyone, even those who mostly used Google because it was the only way we knew to remotely manage and sync their logins. Once we discovered JumpCloud, we were able to reduce the licensing fees from Microsoft by offloading those accounts. Now the users in our other company can be onboarded with just a Google account. It reduces our workload and makes things easier on end users since they have fewer credentials to keep track of.
Very easy user and device management! User intuitive GUI
What do you like best about the product?
I love how easy it is to use, it is very user friendly. The GUI is very clean and concise. It also gives an easy way to track devices and update software as needed. I love how easy it is to run commands via JC.
What do you dislike about the product?
I do not have anything I can think of. I have been able to address any issues with the help of JC support.
What problems is the product solving and how is that benefiting you?
It allows us to have a single console that provides a way to manage and govern all of our devices, users, and their access to our softwares.
Centralized Identity Management with Seamless Integration
What do you like best about the product?
I like JumpCloud because it allows me to centralize the management of user identity and devices for Windows, Mac, and Linux. The integration and focus of everything in one place is great, making it easy to use the installed agent for asset management and tracking equipment without extra systems. The cross-platform device manager and asset management features are convenient, and the secure remote assistance simplifies remote connections. Automating processes, especially for offboarding, is really helpful, and it makes my life very easy since I don't need to connect to multiple systems—just one. The platform is intuitive, and while it's not very easy, it's not complicated either, and the account manager's assistance is a plus. Compared to Okta, I find JumpCloud to be better and cheaper.
What do you dislike about the product?
I don't have a specific complaint about JumpCloud. Most of the time when I'm complaining about something, I just contact their support. And within a couple of hours or a day or two, they're solving the problem.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user identity and device management with Windows, Mac, and Linux, simplifying onboarding and offboarding. It offers automation, password management, asset management, and secure remote assistance, making management easy and efficient without multiple systems.
An easy to use Cloud-based LDAP software
What do you like best about the product?
It's very easy to use, and powerful. From one software i can manage identities, account creation on my devices, onboardings and softwares. I can deploy devices with zero-touch, instantly working out of the box. The customer service is available and ready to assist in every occasion
What do you dislike about the product?
The Software management section falls behind other competitors, as JumpCloud needs some particular file extensions for installers
What problems is the product solving and how is that benefiting you?
With jumpcloud we phased out the local Active directory, and integrated an MDM to easily manage our devices
It gave me a clear understanding of the platform's value proposition
What do you like best about the product?
Jumpcloud Directory its very great to replace AD
What do you dislike about the product?
One drawback of JumpCloud is its limited mobile device management (MDM) capabilities compared to more mature MDM solutions.
What problems is the product solving and how is that benefiting you?
Its good to automate if infra
Straightforward and Honest
What do you like best about the product?
JumpCloud makes it incredibly easy to manage users, devices, and access policies from one central platform. I like that it works well across Windows, macOS, and Linux systems, which is great for a mixed environment. The SSO and MFA features are straightforward to implement, and I don’t need multiple tools for identity and device management anymore. The UI is clean, and the automation options (like Commands and Policies) save a lot of manual work.
What do you dislike about the product?
The reporting and analytics features could be more advanced. While the core functionality works well, sometimes it's hard to get detailed, customized reports or export data in the format I want. Also, the initial learning curve was a bit steep due to the number of features. More guided setup or onboarding help would be nice for new users.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us consolidate multiple tools into one unified platform, eliminating the need for separate solutions for directory services, MFA, SSO, and device management. Before JumpCloud, managing user access and devices across different operating systems was time-consuming and inconsistent. Now, we have centralized control over identities, access policies, and device security, which has improved our security posture and saved our IT team a lot of time. It's especially valuable for managing a remote or hybrid workforce, where centralized, cloud-based control is essential.
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