JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
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External reviews are not included in the AWS star rating for the product.
Unified Identity Authority with Fast Setup
What do you like best about the product?
I like that JumpCloud improves operational consistency during IT expansion and keeps the identity structure stable. I think the initial setup was fast, which I really appreciated.
What do you dislike about the product?
I think JumpCloud could be improved with a more intuitive naming and labeling system for policies and configuration.
What problems is the product solving and how is that benefiting you?
JumpCloud helps manage user access across multiple locations by providing a unified identity authority, simplifying identity management and improving operational consistency during IT expansion.
Seamless Authentication and Reliable Synchronization
What do you like best about the product?
I use JumpCloud for centralized authentication for my remote research team when accessing a specialized tool. What I like most about JumpCloud is its reliable identity synchronization across all connected resources, reducing access conflicts. The initial setup was smooth, which I really appreciated.
What do you dislike about the product?
I would like a clearer dependency indicator showing which resources rely on specific users.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for centralized authentication and to ensure user verification. It synchronizes identity across all resources, reducing access conflict, and provides a reliable way to manage remote team access to sensitive tools.
Streamlined Kiosk Management, High Recommendations
What do you like best about the product?
I like the centralized control that JumpCloud offers without needing physical server maintenance, which simplifies IT operations for me. The initial setup of JumpCloud was smooth.
What do you dislike about the product?
I want faster identity sync feedback so admins instantly know when updates are fully applied.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for secure login control, solving access management for rotating device users with identity-based login. It provides centralized control without needing physical server maintenance, simplifying IT operations.
Simple to use, well documented, and compatible with all OS
What do you like best about the product?
Covers all OS, very easy to use, and well-written documentation.
What do you dislike about the product?
For the Apple ecosystem, there are few applications in the catalog, and although it is possible to add your own .pkg, it requires creating the bundles with a certificate validated by Apple... It's a shame, it would have been great to have a service allowing the submission of an application to obtain a .pkg.
What problems is the product solving and how is that benefiting you?
Implementation of an IDP, centralization of identities from multiple sources, MDM compatible with Linux, Windows, and MacOS.
Centralized MDM and SSO Platform
What do you like best about the product?
I really like that JumpCloud serves as our centralized MDM and SSO platform across the organization. It manages device compliance for both macOS and Windows, enforces security policies, and acts as our identity provider for SaaS applications. It's great that it functions as the single source of truth for user identities, authentication, and device trust. The initial setup was very easy, especially with the support available from JumpCloud.
What do you dislike about the product?
The platform is robust, but it could be improved with enhancements in reporting depth, UI refinement, and better troubleshooting visibility. More customizable dashboards and deeper filtering capabilities for reporting, along with the ability to create role-based security views, would be valuable. From a UI perspective, consolidating policy views and reducing navigation depth for common administrative tasks would make it stronger.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for asset management, user lifecycle management, password management, and access management. It serves as our MDM and SSO platform, managing device compliance, enforcing security policies, and acting as an identity provider for SaaS applications.
Simple, Friendly UI for Centralized Passwords and Permissions
What do you like best about the product?
central point to manage everything regard the pass and permissions.
very simple and friendly UI
very simple and friendly UI
What do you dislike about the product?
the log-in process and registration to 2FAare very complicated
What problems is the product solving and how is that benefiting you?
managing user and pass for cwooding
Versatile Management as a company Scales
What do you like best about the product?
I like how JumpCloud is extremely lightweight and low cost, which allows me to potentially run an IT team with minimal personnel like an admin or DevOps intern, rather than needing a full IT, OT, or networking team. It also integrates well with existing or new tools like Google Workspace, Linux, and Ubuntu, and doesn't just rely on legacy Microsoft systems. It's quite versatile and easy to scale.
What do you dislike about the product?
As the use of JumpCloud increases, the cost obviously increases, going linearly with scale. The stability of login and device authentication could be better, along with bugs and glitches in the JumpCloud password manager. The initial setup is quite complicated, and even though it is low cost and lightweight, it doesn't necessarily mean faster setup. You need someone who is intelligent and switched on to pick it up, as it's a new way of working that existing IT staff might not be accustomed to.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for IT and asset management, identity providing, application authorization, and user authentication. It offers single sign-on, multi-factor authentication, password management, remote commands, and centralized OS management, making my team's operations efficient and streamlined.
Flexible and Packed with Instruments
What do you like best about the product?
I like the flexibility and the amount of instruments available.
What do you dislike about the product?
Not everything I want has been implemented. Yet.
What problems is the product solving and how is that benefiting you?
Please ensure consistency across all applied policies and settings, and provide a secure login experience.
Ease in IT Administration with Some Limitations
What do you like best about the product?
I like the ease of working with JumpCloud's features. The mobile device management and administration part seems super useful to me. Additionally, the command section helps me a lot when managing issues with devices or IT problems in the company.
What do you dislike about the product?
When it comes to viewing the outputs of the commands, you absolutely have to go to a separate section; it's not like you have a clear and precise link on the screen about the results. You can only receive an exit code and some logs.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage IT and as an identity provider, making it easier to assign permissions and roles. It is also useful in the management and onboarding or offboarding of devices, and the mobile management and command functions simplify handling issues in devices or IT.
Secure, Easy Single Sign-On That Replaced Active Directory
What do you like best about the product?
JumpCloud has allowed us to implement single sign on with many of the tools we use. We have used it to replace active directory and in turn we have gotten a better level of security and ease of use for our users.
What do you dislike about the product?
The large scope of operating systems they work with at times can cause our mainly Windows environment to be missing some features. Although when brought to their attention it usually gets resolved.
What problems is the product solving and how is that benefiting you?
Allow us to use signle sign on is letting our users have to remember less passwords and in turn our IT support requirements have gone down.
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