JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Distributed Teams: Secure Management Without AD or Azure
What do you like best about the product?
JumpCloud is a great fit for a smaller distributed office setup like ours. It allows us to manage computers and accounts without having to have Active directory or Azure. I like the powershell options and the security policies are great. Temporary admin rights are huge.
What do you dislike about the product?
The UI is getting better. I would like to see OU structure for managing devices.
What problems is the product solving and how is that benefiting you?
It keeps us using a serverless setup for our company. This means less hardware and always on connections. The user accounts are local so there hasn't been any instances without the ability to login.
Easy to Use and Intuitive—Quick to Learn and Start Improving
What do you like best about the product?
Easy to use and very intuitive. I hadn’t used it before rotating into another role, but I was able to pick it up quickly, start using it right away, and make improvements.
What do you dislike about the product?
I wasn’t a big fan of some of the recent menu UI updates or their frequency. I get that they’re trying to make the app even easier to use, but I was still a bit resistant to a few of the changes they introduced.
What problems is the product solving and how is that benefiting you?
We’ve been working toward CMMC and CMMC 2 compliance, and Jumpcloud has helped us with many parts of that effort. Even the consultants we’ve worked with were relieved once they learned we were using it.
All-in-One Device, Identity, and Asset Management in One Place
What do you like best about the product?
Managing devices and identity in one place, along with asset management.
What do you dislike about the product?
There is no DLP or End point protection with Jumpcloud
What problems is the product solving and how is that benefiting you?
Helping me to solve the device management and user management from single console
Well-Documented Knowledge Base That Makes Help Easy
What do you like best about the product?
They have well documented knowledge base
What do you dislike about the product?
Sometimes it gets hard to resolve an issue
What problems is the product solving and how is that benefiting you?
MDM and conditional policies
Manage physical device security and management with ease
What do you like best about the product?
The ease with which we can manage our IT requirements. For example, device suspension, erasure and USB blocking are some of the outstanding things that we truly appreciate.
What do you dislike about the product?
I really dislike the way it autobills as soon as it picks an email id from our Google workspace directory. There should be an option to enroll the id and then bill. This resulted in us getting billed 4 times and currently the issue is being resolved
What problems is the product solving and how is that benefiting you?
Jumpcloud is helping us solve the data security with respect to physical device security. We are in data business and handle a lot of confidential client related info and PII. Securing our employee devices is not only important but is crucial to be ISO, SOC-2, GDPR and HIPAA compliant and Jumpcloud is helping us here extensively.
Making Access Control Organized and Efficient
What do you like best about the product?
Jump Cloud is an extraordinary platform, and we use it across our entire environment. It has made a big difference in our day-to-day work because it’s become a reliable solution for access management and the authentication process. It also helps us handle tasks in a more organized way, which has improved our overall workflow. Overall, it’s been a really positive experience for our team.
What do you dislike about the product?
There’s definitely a bit of a learning curve when it comes to understanding the tool, the platform, and its use cases, and it can take some time to really see how everything fits together. But after you’ve spent some time exploring and getting comfortable with the workflows, it starts to feel a lot more intuitive and easy to use.
What problems is the product solving and how is that benefiting you?
It provides us with a consistent, standard way to manage access and authentication, which makes our day-to-day operations much smoother since everything is handled in one place.
Streamlined Centralized Management for Access and Infrastructure
What do you like best about the product?
We’ve implemented JumpCloud across our entire environment, and it has proven to be a reliable platform for authentication and identity management. It has helped us standardize access controls, simplify administrative processes, and maintain better consistency across systems and teams.
What do you dislike about the product?
Getting started with the platform might feel slightly overwhelming at first, as there’s a bit of a learning curve while you figure out how everything fits together. But after spending some time exploring its features and understanding the workflow, it becomes much more intuitive and straightforward to use.
What problems is the product solving and how is that benefiting you?
It offers a centralized way to control access and manage infrastructure, simplifying everyday operations significantly. With a well-maintained catalogue of users and servers, it also supports smoother audits—whether for authentication tracking or ensuring the overall system remains structured, secure, and organized.
A Reliable Tool for Access and User Management
What do you like best about the product?
We’ve been using JumpCloud across our entire environment, and it’s been really helpful for authentication and overall management. It has made managing access more consistent and easy.
What do you dislike about the product?
At first, it can feel a bit tricky and takes some time to get used to. But once you spend some time exploring and understand how it works, it becomes much easier to use.
What problems is the product solving and how is that benefiting you?
It helps us manage access and infrastructure from one central place, which makes our daily work much easier. It also keeps all users and servers managable, which is really useful during audits and for maintaining a clean system.
A Reliable Platform for Centralized Access and Infrastructure Management
What do you like best about the product?
JumpCloud is a cornerstone of our IT environment. Its strength lies in device management under a single platform, eliminating the need to juggle multiple tools. The result is a consistent and efficient approach to access control across our entire infrastructure.
What do you dislike about the product?
the platform's depth means there's a lot to absorb upfront.Once you understand the underlying logic of how JumpCloud structures access and policies, day-to-day use becomes intuitive fairly quickly.
What problems is the product solving and how is that benefiting you?
The core value for us is centralization. Before JumpCloud, managing users, servers, and access permissions was fragmented. Now we have a single source of truth for our entire environment. This pays off especially during audits, having a clean, organized catalogue of users and systems means we can respond quickly and confidently, whether the audit is security-focused.
Jumpcloud: An Admin review.
What do you like best about the product?
Simple to implement and able to manage all major operating systems like macOS, iOS, Windows, and Linux. It also includes features such as Multi-Factor Authentication (MFA), Device Management (MDM), Conditional Access policies, and Single Sign-On (SSO) across SaaS applications. As an admin, it’s easy to manage, and the new asset management feature is a great addition
What do you dislike about the product?
Earlier, as an admin, we were able to migrate a user profile from one machine to another. Recently, however, we have not been able to migrate it. On the other hand, it is a good security feature that prevents users from migrating data from one system to another.
What problems is the product solving and how is that benefiting you?
As an admin, it helps me manage most SaaS applications, users, and devices centrally. It also enables MFA and, most importantly, provides better visibility and centralized access control, as well as the radius feature.
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