JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Ease of Use and Management
What do you like best about the product?
Having a single pane of glass for Identity, MDM, PW Management, MFA, and Conditional access is a huge win.
What do you dislike about the product?
The catch to having so many options is that not all systems are as feature rich a single use system, but they are slowing building out features.
What problems is the product solving and how is that benefiting you?
Removing outdated AD services and simplifiying MDM.
Simplified Management with Easy UI, Some Setup Hurdles
What do you like best about the product?
I appreciate how simple and easy the dashboard is to use in JumpCloud. I love the auto integration to Apple Business Management.
What do you dislike about the product?
Some of the setup was a bit complicated. It was hard for me to connect Apple to the MDM management and set up some of the user accounts.
What problems is the product solving and how is that benefiting you?
JumpCloud helps with device management, access management, and installing software directly on devices.
Streamlined IT Management with Room for Growth
What do you like best about the product?
I really like that JumpCloud gives us total management over our entire IT infrastructure. It's a very powerful tool that removes the headache of having local servers. I appreciate the complete control it gives us over all users, people, and machines within our infrastructure. Additionally, the user and device management feature is absolutely the top one for me. The setup was incredibly easy with no problems at all.
What do you dislike about the product?
I constantly feel that I'm not using as much of the platform as I should be. So I'd really like there to be more onboarding of the different aspects of it to make it easier for small teams to be able to use it. We don't have a big IT team, so easier onboarding of all the different aspects of the platform.
What problems is the product solving and how is that benefiting you?
JumpCloud eliminates the need for on-site servers, allowing us to manage machines remotely, keep an audit log, and check patch levels. It provides us with total management over our entire IT infrastructure, removing the headache of local servers.
Centralized Device Management with Shared Password Directory
What do you like best about the product?
Manage devices from a single location. Create a shared password directory that can be accessed by multiple users.
What do you dislike about the product?
One of the main drawbacks of JumpCloud is that it can become expensive as the number of users and managed devices grows.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing users, devices, and access from multiple systems in one centralized platform.
Powerful Device Management, SSO, and Password Tools
What do you like best about the product?
User and hybrid device management
Password manager
SSO
Password manager
SSO
What do you dislike about the product?
Sometimes we struggle with JumpCloud agent on a device. Onboarding new users takes a bit more time than we expected and involvement of IT team. We're working on identifying common issues in order to improve our process or request support from JumpCloud
What problems is the product solving and how is that benefiting you?
We have introduced JC in order to resolve some of the requirements from ISO27001.
Comprehensive Identity Management, Streamlined Setup
What do you like best about the product?
I like JumpCloud's centralized management and ease of integration. It allows us to manage users, groups, devices, access, and SAML-based SSO from a single platform, greatly simplifying administration. The group-based access control is especially useful as it makes permissions management scalable and secure. I also appreciate the unified login experience across cloud services, internal applications, and domain-joined machines. Additionally, the onboarding and offboarding process is much more efficient, with just a few changes in JumpCloud, access is automatically granted or revoked across all connected systems, reducing manual effort and improving security.
What do you dislike about the product?
JumpCloud works well overall for us, but a few areas could be improved. First, the user interface and navigation can sometimes feel slightly complex, especially when managing multiple policies, groups, and device settings. A more streamlined UI would improve efficiency. Also, when it comes to reporting and auditing, although basic logs are available, more advanced and customizable reporting features would be helpful, particularly for compliance and audit requirements.
What problems is the product solving and how is that benefiting you?
JumpCloud provides centralized identity management, secure SSO, SAML authentication, user lifecycle management, and unified device logins. It simplifies administration, reduces configuration errors, automates onboarding and offboarding, strengthens security, and improves operational efficiency by managing everything from one platform.
Smooth Setup, Needs Better MDM for Mac/Linux
What do you like best about the product?
I use JumpCloud for user management and find it makes support engineer work easier and better for management purposes. The MDM feature is also something I like, and I find the initial setup to be smooth.
What do you dislike about the product?
MDM for Mac and Linux needs to be improved well. I need robust solutions like Windows in Linux and Mac environments.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies user and end device management, making support engineers' work easier and improving management purposes.
Effortless IT Management with Comprehensive MDM
What do you like best about the product?
I like that JumpCloud offers MDM with support for all types of operating systems and provides full management control. Device posture management is excellent, and automation through JumpCloud makes my life a lot easier. The initial setup of JumpCloud was super smooth.
What do you dislike about the product?
Endpoint application management is something I would expect as a service.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for seamless management of endpoints, MDM with full control over all operating systems, and device posture management. Automation through JumpCloud simplifies my tasks, making my life a lot easier.
Easy, Secure VM Access Management with JumpCloud
What do you like best about the product?
JumpCloud makes it very easy to manage access to our VMs in a consistent and secure way. We've been able to restrict access to only via SSH keys, and the deployment takes very little time.
What do you dislike about the product?
It can be a little confusing at first to understand the different aspects of JumpCloud's UI, and how they link together, but once you've spend a bit of time understanding it, it becomes clearer.
What problems is the product solving and how is that benefiting you?
It is solving the problem of secure access for multiple different teams to our products resources. It makes deploying accounts to new VMs very simple.
Great for Combining IAM, Device Management, and Windows SSO
What do you like best about the product?
Great place to combine IAM, Device management and SSO for windows. It has cross platform support as well.
What do you dislike about the product?
Nothing bad as such, it has some depth limitations and I feel the UI could have been better
What problems is the product solving and how is that benefiting you?
A cross-platform, all-in-one IAM tool with SSO integration and MDM support.
showing 41 - 50