JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
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External reviews are not included in the AWS star rating for the product.
Wonderful System!
What do you like best about the product?
Jumpcloud's features are fantastic and I find to be the most advanced MDM tool in the market! I particularly like the user and device management tools, makes it very easy to manage our devices.
What do you dislike about the product?
Waiting for some updates to roll out- great features but would just like sooner
What problems is the product solving and how is that benefiting you?
JumpCloud is an all in one product, does everything you need.
6 month review
What do you like best about the product?
Easy to use
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
What do you dislike about the product?
support is average, far from the worst, but they generally just send you an article you've probably already looked at before they start to help you
What problems is the product solving and how is that benefiting you?
They help me get a lot done under one platform, while having a very diverse set of users and equipment to support
Good device management and password manager experience
What do you like best about the product?
The password manager and device management are easy to use and configure.
What do you dislike about the product?
Exporting data is sometimes not the easiest.
What problems is the product solving and how is that benefiting you?
Keeping track of all devices from the company and solving issues when they arise. Also sharing passwords easily between colleagues.
Connects well with our startup stack - and easily
What do you like best about the product?
- Natively integrates with Vanta (SOC2 compliance)
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
What do you dislike about the product?
I would love the see Jumcloud add more ZTNA features along the line of what Cloudflare Access offers to have a single tool to secure that flow.
What problems is the product solving and how is that benefiting you?
Management our fleet of endpoints with are not all Mac OS based.
Helpful product
What do you like best about the product?
We appreciate the built-in SSO, MDM, and MFA capabilities. The documentation is thorough, and the support community is active and responsive.
What do you dislike about the product?
While JumpCloud covers a wide range of features, there are a few areas that could be improved:
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centrally manage user identities, devices, and access across a distributed, cloud-based team.
Simplicity
What do you like best about the product?
I like that everything is really easy to set up and doesn't require a lot of maintenance. The company is open to listening to its clients on what features to add next.
What do you dislike about the product?
There is no option to cancel/edit when you schedule a user for suspension.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize and streamline identity and access management across our organization. By consolidating directory services, SSO, and device management into one platform, we’ve significantly reduced the complexity of onboarding and offboarding users, improved our security posture, and ensured compliance with internal and external security requirements. The ability to automate provisioning based on roles and enforce policies at the device level has saved us time and reduced manual errors. Overall, JumpCloud has enabled our small IT team to operate more efficiently while scaling with the needs of the business.
Very responsive support. Product works well.
What do you like best about the product?
At a glance connectivity. Easy to bind to users. Easy to set up users and laptops.
What do you dislike about the product?
The reporting could be easier. You have to use api or powershell. There is not a robust built in reporting product.
What problems is the product solving and how is that benefiting you?
Single point of control for windows laptops and macbooks.
Effortless Device Management with JumpCloud
What do you like best about the product?
I like the ease of use of JumpCloud, as by simply installing the JumpCloud agent onto our employee devices, we get a full suite of management capabilities. I really enjoy not having to manually remind people to keep their devices up to date since we can schedule these updates from the admin portal. Also, JumpCloud makes it easy to manage access to our software solutions from a central and secure place, and it streamlines the device enrollment process while ensuring our employee devices are always kept up to date through the MDM solution. The initial setup was fairly easy, with a learning curve that was not steep, and after a few YouTube videos and online articles, the setup was easy.
What do you dislike about the product?
Nothing that I can think of at the moment
What problems is the product solving and how is that benefiting you?
JumpCloud makes it easy to manage access to our software from a central, secure place, and streamlines device enrollment. It keeps our devices up to date with its MDM solution.
Simplified apps access and login
What do you like best about the product?
I like using JumpCloud because it has simplified access and login process to all my work application using SSO and 2FA security module. I only need to remember one primary password because JumpCloud has integrate with all my application that my company use for work.
What do you dislike about the product?
Sometimes when using the pre-filled username and password, the details isn't pop-up on the text field. I have to open my password storage manually and find the details.
What problems is the product solving and how is that benefiting you?
I use SSO and 2FA to add more security layers to access to sensitive work application. JumpCloud also send reminder for me to change my password for every three months.
Secure working environment made easy
What do you like best about the product?
Transparent in their communication, proper documentation, easy to setup. easy to maintain. all in one system SSO, MDM, Radius, LDAP. Ongoing development of the platform new features are often added
What do you dislike about the product?
I do not really like the logging functionality. Software management on apple devices can be better.
What problems is the product solving and how is that benefiting you?
Security, easy onboarding/offboarding employees. Zero touch Apple device installation and configuration, stay ISO compliant.
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