JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
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External reviews are not included in the AWS star rating for the product.
A great entry level all-device service
What do you like best about the product?
I can effectively manage all device types from a central place. Great integration with common IdPs and 3rd party applications. The simplified implementation compared more bespoke device specific solutions is the biggest draw. Specific solutions for windows and mac may have better overall controls, but JumpCloud is easier to manage for one person with multiple responsibilities. Customer support is also great, I can pretty quickly get help when I need it, either via the support portal or email.
What do you dislike about the product?
The documentation can sometimes be hard to find and/or follow. I can use the docs to get started but often find myself having to just experiment with the platform to get something done. That's not always bad, but sometimes can affect end users.
What problems is the product solving and how is that benefiting you?
I can cover a lot of of my Governance, Risk, and Compliance (GRC) requirements with Jumpcloud. For me, being a one man shop, it's the most effective way to support linux, mac, and windows devices without having to implement a solution for each platform or risk accepting low oversight.
JumpCloud: The Choice for Unified IT Management and Security
What do you like best about the product?
JumpCloud is the perfect solution I recommend for any customer who is looking for a replacement for Active Directory. I like to refer to it as a complete software solution. It is also the first thing that pops up in my mind when end users are looking to manage their MAC devices.
What do you dislike about the product?
There isn't anything I dislike about JumpCloud, but I do feel that there are areas of improvement in the documentation and end-user content. Some customers have reported missing information, outdated content, and difficulty in locating self-help articles.
What problems is the product solving and how is that benefiting you?
I love the fact, it not only takes care of SSO, obliterating the need for Octa. While, also helping with Endpoint management in MAC devices which is something Google does not cater too. Also love the fact that the deployment of the solution isn't complicated as the team is supportive through the entire process.
IT tool that simplifies the job
What do you like best about the product?
Allows a small IT department to manage large amounts of software and equipments through policies and alerts. Making it easier to keep the apps and machines safe . Simple to implement on new machines. The support has been excellent and timely
What do you dislike about the product?
initially you will receive lots of alerts, hence users get a bit annoyed until they get used to it.
What problems is the product solving and how is that benefiting you?
Communicating issues directly to the user or machine with the issue. the finding of the issues and reporting. Directory creation. Helped us improving the microsoft secure score.
One agent ,Many solutions it simplifies everything
What do you like best about the product?
it offers multiple services through single light weight agent like MFA , SSO, AD replacement
What do you dislike about the product?
Some integrations are manual , and sometimes initial onboarding can take time
What problems is the product solving and how is that benefiting you?
it is a Centralized identity and device management tool that could work without traditional AD server .
Good tool but need some fixes.
What do you like best about the product?
Its easy to manage all devices, and to do updates.
What do you dislike about the product?
It has some bugs that needs to be fixed yet.
What problems is the product solving and how is that benefiting you?
MDM devices control, policies and updates.
Seamless SSO with Occasional Glitches
What do you like best about the product?
I primarily use JumpCloud for SSO, and it works seamlessly. I find it easy to configure SSO, which is a big plus. Additionally, the initial setup was nice.
What do you dislike about the product?
I have noticed that JumpCloud Protect sometimes doesn’t work.
What problems is the product solving and how is that benefiting you?
I use JumpCloud primarily for SSO, which simplifies logging into our company app and other tools. It works seamlessly and is easy to configure.
JumpCloud is a simple, powerful platform that makes managing users and devices easy for IT teams.
What do you like best about the product?
JumpCloud is especially helpful because it brings everything we need into one easy-to-use platform. It allows us to manage users, devices, and access from a single dashboard, irrespective of OS. One of the biggest upsides is that it replaces on-prem directory services like Active Directory by offering a cloud-based alternative. With built-in features like Single Sign-On (SSO), Multi-Factor Authentication (MFA), and remote device management, JumpCloud makes it simple to secure our environment and support remote or hybrid teams. It's easy to set up, reduces manual work, improves security, and is cost-effective. We use it as our primary Active Directory, and is easily integrated. We are using jumpcloud on daily basis. The customer support times are managable.
What do you dislike about the product?
The policy integrations with Linux are not fully supported after the OS is installed. The package installations can be more intuitive.
What problems is the product solving and how is that benefiting you?
One of the biggest problem it is solving is that it replaces the need for traditional on-prem directory services like Active Directory by offering a cloud-based alternative. Also the ability to execute scripts remotely through commands on systems is really helpful which make automation of applying policy throughout organisation easier.
"Streamlined Device and Identity Management in One Platform"
What do you like best about the product?
"JumpCloud's LDAP and MDM Features Make User Management Effortless"
What do you dislike about the product?
Reporting Could Be More Robust
The reporting and audit logs could be improved with more in-depth, customizable reports for better compliance tracking.
The reporting and audit logs could be improved with more in-depth, customizable reports for better compliance tracking.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us unify identity, device, and access management under one cloud-based platform. It has replaced the need for traditional on-prem solutions like Active Directory, especially in our hybrid or remote work environment.
Effortless User and Device Management
What do you like best about the product?
iItsseamless integration capabilities—especially with RADIUS and SSO. The platform makes it incredibly easy to centralize identity management across all our tools. RADIUS support allows secure VPN authentication using the same credentials as everything else, which greatly simplifies access control. The SSO integrations are broad and straightforward to configure, giving users a consistent login experience across dozens of critical applications. This has significantly reduced IT overhead and improved both security and user convenience
What do you dislike about the product?
While JumpCloud is a strong platform, there are a few areas for improvement. The user interface can feel a bit clunky at times, especially when managing larger groups or complex policies. Some advanced features—like more granular role-based access control (RBAC) or deep reporting—could be more intuitive or better documented
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize and secure user authentication across multiple systems, which was previously fragmented and hard to manage. By using RADIUS, we’ve streamlined authentication for network devices and VPN access, ensuring users authenticate using a single identity. VPN authentication is now tightly integrated and more secure, reducing the need for separate credential management. The SSO capabilities allow users to access key applications through a unified login, improving user experience and reducing password fatigue. Overall, JumpCloud has simplified access control, enhanced security, and saved us significant time in IT operations.
I'm probably using just a fraction of JumpCloud, but it works great
What do you like best about the product?
Easy to manage devices, policies and users
What do you dislike about the product?
Onboarding new devices might've been easier, but I'm not sure how much of this has to do with JC and how much with the endpoint OS
What problems is the product solving and how is that benefiting you?
We're using it for device management and policy enforcement, required for compliance purposes.
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