JumpCloud
JumpCloud, Inc.External reviews
3,914 reviews
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Excellent Cloud Alternative to Active Directory
What do you like best about the product?
JumpCloud's support staff and implementation team are outstanding. We had a client who had a failed AD environment and we were able to get them operational with JumpCloud's cloud directory and authentication services in a very short amount of time. We had several white-glove support sessions where they helped us work out issues with the client devices and our overall integrations. We are very pleased with the administration console that is provided. The ADMU (Active Directory Migration Utility) is something that saved us many hours of labor. We were able to migrate domain profiles on local machines in minutes. I don't think we will go back to AD for future clients.
What do you dislike about the product?
While the ADMU tool is great, they are regularly updating the tool and sometimes the updates do not function properly. A little better beta testing would be nice for this critical tool.
What problems is the product solving and how is that benefiting you?
We needed to migrate from on-prem AD to a cloud identity and authentication provider. We have clients who have remote offices and remote employees and the management of remote devices can be troublesome. JumpCloud provided a cloud environment where devices and users can manage their integrations and identity. It will save time and frustrations with remote password changes.
Easy to setup and use Security as a Service in the cloud
What do you like best about the product?
Easy to setup, Easy to use, Good set of integrations
What do you dislike about the product?
Needs better training and help content, or more consulting services for SMBs.
What problems is the product solving and how is that benefiting you?
I wanted to setup and use single sign-on in the cloud, without having to setup AD, LDAP, etc myself. I create custom apps that depend on these SSO services, and JumpCloud let me develop and test those SSO features quickly and with a minimum of effort.
You're great with everything Jumpcloud
What do you like best about the product?
I don't know where to start, especially. I noticed this when I started this business. He controls computers very well. Thanks to its connection with Google, I can attract users very quickly. Or I can open a user directly via google by adding a manual. It has been a very simple event to open users through the panel at the same time by adding a Microsoft account. I can manage all users very easily by creating a user group. Also, connecting other policies to user groups is priceless. With LDAP, users can securely connect to wifi networks in other locations. The policies of the devices are implemented very quickly. In addition, devices are ready very soon with groups of devices.It has become even more secure with the new feature. You can increase its security with IP-based restriction.I can say that managing Apple devices is a separate task. For the first time, I have never seen a platform that dominates Apple devices so well.I love you Jumpcloud glad to have you
What do you dislike about the product?
Being able to enter the panel via the mobile app was invaluable. It would also be nice to send notifications to users
What problems is the product solving and how is that benefiting you?
The time I'm saving money. We make a profit on the company by paying low fees to the property. I manage the entire system with a single panel.
Recommendations to others considering the product:
If you're tired of microsoft products, I'd definitely say Jumpcloud if you want to get an unlimited enjoyable service through the cloud
Awesome tool for the modern workloads, in other words its amazing tool you should use,
What do you like best about the product?
Its new and innovative technology drives the world to give the maximum required output on the enterprise level.
What do you dislike about the product?
Nothing, Just a bit of more documentation to give a read.
What problems is the product solving and how is that benefiting you?
Using centralized identity management for all devices, apps, and company resources from a single solution makes life a whole lot easier, especially if there is no dedicated IT staff in the company.
JumpCloud Cloud Domain
What do you like best about the product?
Easy to setup and manage. Can be done remotely or using push technology.
What do you dislike about the product?
Need more availability to add standard applications (i.e. Microsoft Products)
What problems is the product solving and how is that benefiting you?
Taking a small business with no user management for their computers to a Domain style where they can be added to various groups and restricted as needed.
Excellent Alternative to break free from Microsoft Active Directory
What do you like best about the product?
Jumpcloud hits all of the points I needed to finally ditch Active Directory. The console layout is good, and it works well for both Mac and Windows machines. The online Knowledge Base is excellent and provides the answers to just about every question or problem. Implementation is straightforward, and adding a service like RADIUS was quite simple. On the few occasions where I had to reach out to support, the customer service was prompt and exceptional.
I use Jumpcloud daily, to monitor password changes, assign devices to users and make sure our Google integrations are working as expected.
I use Jumpcloud daily, to monitor password changes, assign devices to users and make sure our Google integrations are working as expected.
What do you dislike about the product?
I had some occasions where the agent on a computer just stopped reporting in. This is an easy fix, and it does not happen frequently, but it is annoying.
What problems is the product solving and how is that benefiting you?
We wanted to move away from Microsoft, AND Active Directory and toward something that would allow us to manage our devices better and unify user accounts under one master password to access Google Workspace, RADIUS, as well as some other SSO applications. JumpCloud ticked all of the boxes for us.
Recommendations to others considering the product:
Do yourself a favor and take a look at Jumpcloud; you can get started for free with a few computers to test it out. Ask questions, reach out to support, and you will see that they are a great company.
JumpCloud User and Admin Portal Review
What do you like best about the product?
Both the admin and user portal and intuitive and easy to use; the admin portal allows for control and management of user accounts and their devices across different applications and sites. The user portal makes it easy for the user to access their applications without constantly signing in.
What do you dislike about the product?
We have experienced issues with passwords no longer working or accounts getting locked out randomly; resetting the password usually fixes the problem; however, it is inconvenient and disruptive.
What problems is the product solving and how is that benefiting you?
Both the admin and user portal and intuitive and easy to use; the admin portal allows for control and management of user accounts and their devices across different applications and sites. The user portal makes it easy for the user to access their applications without constantly signing in.
Recommendations to others considering the product:
Connect with the sales team first to review and discuss the features and options that would benefit you and your team; there are a variety of valuable features.
Excellent directory replacement/alternative
What do you like best about the product?
Jumpcloud allows me to manage a variety of devices and distributed people. Being able to have a directory for Macs and Windows without the need for onsite or reserved cloud resources is incredibly helpful. For my organization, the complimentary ten users is also a huge help. We are curerently right at the limit but can absorb the cost of any additonal staff whether paid or volunteer. The breadth of features provides a tremendous value to our organization and we see teh ability to grow when that time comes.
What do you dislike about the product?
For what it accomplishes for me, I do not find any glaring issues. Jumpcloud has been a help at a few organizations for me.
What problems is the product solving and how is that benefiting you?
In my environment, I do not have the space, funds, nor time to manage directory infrastructure so Jumpcloud solves a need for me. As our internal staff grows, I am trying to wrangle the various applications and devices that we use. Additionally offering SSO will be a help as we transition to more SAAS solutions.
Recommendations to others considering the product:
Definitely look at Jumpcloud if you want to remove the need for an on-prem or dedicated cloud server for Directory services.
a must have tool for MS AD and SSO customers. makes managing directory services an entry level job.
What do you like best about the product?
the ease of use GUI
the zero-trust approach
Secure network authentication with cloud RADIUS
Directory-level integration with Active Directory, Google Workspace, and Microsoft 365
API automation and tools
Streamlined user onboarding, offboarding, and access workflows — with one set of secure credentials per user
the zero-trust approach
Secure network authentication with cloud RADIUS
Directory-level integration with Active Directory, Google Workspace, and Microsoft 365
API automation and tools
Streamlined user onboarding, offboarding, and access workflows — with one set of secure credentials per user
What do you dislike about the product?
need more subscription options for enterprise customers.
the partners eco-system need enhancement and increasing the partners and their skills
the partners eco-system need enhancement and increasing the partners and their skills
What problems is the product solving and how is that benefiting you?
managing multiple directory services with ease of use
cloud-based radius
single sign-on
cloud-based radius
single sign-on
Recommendations to others considering the product:
start right away with jumpcloud free. it is free and easy to deploy. once you try it you will discover how important to have the product
Active Directory Replacement On the Cloud
What do you like best about the product?
Multi OS Policies help control features across devices.
What do you dislike about the product?
JumpCloud should consider changing its invoicing and contract renewal to align with services like Office365 and Azure.
What problems is the product solving and how is that benefiting you?
JumpCloud, since the beginning, solved the complexity of implementing a Domain Controller, VPN, and the on-premise single point of failure that comes with it. My workforce is 100% remote work-capable, and I obtained the benefit of managing macOS and Linux.
Recommendations to others considering the product:
Very few solutions like JumpCloud. There is nothing like it.
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