JumpCloud
JumpCloud, Inc.External reviews
3,914 reviews
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Great product for small to medium sized businesses
What do you like best about the product?
The best is that Jumpcloud contains everything a small business needs.
It combines IDP with MDM and can take care of SSO/SAML
It combines IDP with MDM and can take care of SSO/SAML
What do you dislike about the product?
Currently, there are only a few SCIM integrations making user lifecycle management more complex
What problems is the product solving and how is that benefiting you?
We required IDP only, jumpcloud works perfectly for that
Recommendations to others considering the product:
Depending of requirements it's a good product to use
Great product for AD replacement/improvement
What do you like best about the product?
the flexibility of the product is easy to install and maintain
What do you dislike about the product?
I think there could be more options in Policies like map printer etc
What problems is the product solving and how is that benefiting you?
We migrated our environment to the cloud, so we are using this product for physical laptops and desktops
Reliable in hurricanes!
What do you like best about the product?
Having a cloud-based AD relieves a lot of stress in areas with storms and bad weather conditions or for those who heavily rely on remote working.
What do you dislike about the product?
Reporting has seemed to be the most troubling for us so far.
What problems is the product solving and how is that benefiting you?
Being able to push out some software through Jumpcloud has been vastly beneficial. Not having to deal with server hardware saves time and money.
Great Option for Small Business CMDB and Directory
What do you like best about the product?
Ability to manage MacBooks along with Windows and Linux Servers
What do you dislike about the product?
Could use more Software Inventory Features
What problems is the product solving and how is that benefiting you?
Unified Username/Password between Directory (Google Worksuite) and MacBook / Server logins.
A product that works. What a concept.
What do you like best about the product?
The number one factor that I enjoy is that JumpCloud seems to actually (bear with me here if you are used to other vendors) test their solutions BEFORE rolling them out to the public.
If it says it does something, JumpCloud will do that thing.
Extremely refreshing.
If it says it does something, JumpCloud will do that thing.
Extremely refreshing.
What do you dislike about the product?
So far, the system works and the staff is responsive to our needs, so I don't really have any complaints.
What problems is the product solving and how is that benefiting you?
Cloud-based identity/SOA is very freeing. No VPN requirement for policy or authentication, redundant cloud-based RADIUS authentication, MDM for Mac devices, encryption policies...an always expanding suite of tools that extend to hybrid networks in ways that other vendors have not begun to realize.
Amazing product
What do you like best about the product?
Amazing product, lots of new features and bespoke support service.
What do you dislike about the product?
Nothing at the moment - everything runs smoothly.
What problems is the product solving and how is that benefiting you?
Connecting Mac devices to Directory service.
Jumpcloud - Small but Mighty.
What do you like best about the product?
Their Support has been pretty amazing. They are constantly making upgrades and changes to their service. The tool does what it's supposed to.
What do you dislike about the product?
I feel like they have some room for improvements around the UI for Software Installs. I think there are ways to make it much more user friendly. Also they collect a bunch of device data, but some of it is not able to be pulled into a report even though it's in JumpCloud
What problems is the product solving and how is that benefiting you?
It provides simple access to the main needs of Active Directory/SCCM
Impressed with JumpCloud’s platform and features
What do you like best about the product?
JumpCloud has made managing our user directory easy and seamless across platforms. It has also allowed us to centrally manage our workstations to ensure all have an identical setup.
What do you dislike about the product?
Having used Microsoft AD for years, I found JumpCloud didn't have exact parity of features and capabilities, which isn't necessarily a bad thing. It was fairly easy to get used to managing things via JumpCloud though, and I was able to achieve everything I needed to do,, without having to manage extra hardware.
What problems is the product solving and how is that benefiting you?
Off-premise management, easy directory setup and maintenance, easy SSO setup for various applications and services, and great integration with GSuite.
Great service with excellent documentation and free trial
What do you like best about the product?
It was very easy to set up Jumpcloud to set up Radius support -- something that's often time-consuming even if you maintain your own directory services.The fact that I was able to get Radius support working quickly was quite impressive.
What do you dislike about the product?
The documentation gets things backwards in a few places (e.g. confusing Radius client with Radius server).
What problems is the product solving and how is that benefiting you?
My customer needed to support an application that required Radius authentication. For various reasons, we couldn't use their existing directory services, so we added the accounts and were up and running on the same day. Another vendor was pitching a $2000/year Radius service, Jumpcloud was much cheaper!
Recommendations to others considering the product:
Just do it. The free trial makes it no-risk and JumpCloud is easy to set up, so it won't cost much time.
Directory Services (and more) simplified
What do you like best about the product?
JumpCloud is a seamless, easy-to-administer directory tool for the cloud age. The setup is quick and easy, and the licensing model is simplified for easy visibility and understanding, as compared to MS AD licensing, which seems intentionally complex with the goal of laddering up costs and increasing dependency through overburdening licensing layers.
What do you dislike about the product?
RBAC and more seamless policy management took awhile (I was an early adopter in 2015) but it's all in place now, so no lingering complaints there. The licensing is creeping toward a more modular approach, which raises a minor flag given my previous comments on MS's layered licensing muck, but this seems very clear and advertised cleanly in matrix form on website.
What problems is the product solving and how is that benefiting you?
More secure endpoint, systems, and VPN management. The ability to control all these simply without an MSCE knowledge set in place is a huge benefit to a small, hybrid IT team.
Recommendations to others considering the product:
Be sure that it fits your business needs around application management via SSO or LDAP
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