JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Straightforward and Honest
What do you like best about the product?
JumpCloud makes it incredibly easy to manage users, devices, and access policies from one central platform. I like that it works well across Windows, macOS, and Linux systems, which is great for a mixed environment. The SSO and MFA features are straightforward to implement, and I don’t need multiple tools for identity and device management anymore. The UI is clean, and the automation options (like Commands and Policies) save a lot of manual work.
What do you dislike about the product?
The reporting and analytics features could be more advanced. While the core functionality works well, sometimes it's hard to get detailed, customized reports or export data in the format I want. Also, the initial learning curve was a bit steep due to the number of features. More guided setup or onboarding help would be nice for new users.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us consolidate multiple tools into one unified platform, eliminating the need for separate solutions for directory services, MFA, SSO, and device management. Before JumpCloud, managing user access and devices across different operating systems was time-consuming and inconsistent. Now, we have centralized control over identities, access policies, and device security, which has improved our security posture and saved our IT team a lot of time. It's especially valuable for managing a remote or hybrid workforce, where centralized, cloud-based control is essential.
Capable but easy to setup.
What do you like best about the product?
The implementation was straightforward, most policies are well described and I have to very rarely use a custom script or policy. The number of features is not overwhelming either so the admins have quite easy time to orient in the UI. Integration with GWS works smoothly as well, if only the password sync worked both ways.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
The support team via live chat is very responsive and fast and will log a ticket on behalf of you if they aren't able to resolve it on the spot.
The speed of delivery to the endpoints when it comes to commands, policies or software installation is extremely fast when compared to MS Intune for example.
Overall I am very satisfied with the tool.
What do you dislike about the product?
There is no mobile app and the admin console GUI is not responsive which makes it hard to use on a small screen.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
We have experienced some weird behavior during enrollment of two of our users but given we've already enrolled 150 other devices without issues I will give it some slack.
What problems is the product solving and how is that benefiting you?
Deployment of new devices, pushing security policies and measures, updating the OS and applications of our endpoints, generating report for audits
Jumpcloud Making Identity and Access Management Easier
What do you like best about the product?
The new AI-powered search is a great improvement, making it faster to locate assets and relevant information. It streamlines management tasks and enhances overall efficiency.
What do you dislike about the product?
While the platform is improving, some troubleshooting steps are still not well-documented. Expanding the official documentation with clearer guides and examples would be helpful.
What problems is the product solving and how is that benefiting you?
JumpCloud helps centralize identity and device management across our organization, reducing the need for multiple tools. It simplifies user provisioning, enforces strong password policies, and gives us secure SSO access to critical apps. Managing remote devices and users is now far easier, saving time and increasing security. It’s also helped us improve compliance by centralizing governance and access controls in one place.
Excellent Cloud Directory & MDM Platform
What do you like best about the product?
Its an entirely cloud based solution. No need to self host anything. Its very easy to manage users and devices and apply general group policies. If you need a simple solution to manage devices (both windows and macOS) and users and their device login authentication, JumpCloud is a great solution.
What do you dislike about the product?
There's no Apple ADE or Intune Autopilot deployment equivalent feature so the out of the box experience for a user/new device is a little of an inconvenience.
What problems is the product solving and how is that benefiting you?
I needed a solution so my Google Workspace users can log into their computers using their Google Workspace credentials.
JumpCloud: A Versatile and Scalable Cloud Directory Platform
What do you like best about the product?
JumpCloud offers a powerful cloud-based directory platform that simplifies identity and access management across diverse IT environments. With support for Windows, Mac, and Linux, as well as seamless integration with popular cloud apps, VPNs, and networks, JumpCloud provides IT admins with a centralized solution to manage user access securely and efficiently.
The platform's user-friendly interface, robust Zero Trust security features, and flexible device management make it ideal for both growing businesses and established enterprises. While there may be a learning curve for new users, JumpCloud’s documentation and support resources help ease the transition.
Overall, JumpCloud is a reliable and scalable choice for organizations looking to modernize their IT infrastructure without the overhead of traditional on-prem directory services.
The platform's user-friendly interface, robust Zero Trust security features, and flexible device management make it ideal for both growing businesses and established enterprises. While there may be a learning curve for new users, JumpCloud’s documentation and support resources help ease the transition.
Overall, JumpCloud is a reliable and scalable choice for organizations looking to modernize their IT infrastructure without the overhead of traditional on-prem directory services.
What do you dislike about the product?
One area of improvement is the occasional lag in the admin console, especially during high activity periods. Additionally, some advanced features require deeper configuration knowledge, which might challenge teams new to identity management.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing identities, devices, and access across a distributed workforce—especially in hybrid or cloud-first environments. By centralizing user authentication, device management, and directory services into one cloud-based platform, it eliminates the need for multiple point solutions like traditional Active Directory, VPNs, and MDM tools. For our team, this has significantly reduced IT overhead, improved security through stronger access controls (like MFA and conditional access), and made onboarding/offboarding much faster and more consistent—no matter where employees are located.
3 OS one solution
What do you like best about the product?
It's best solution if your Infrastructure is based with all three os windows Linux and ios.
What do you dislike about the product?
Whatever I dislike jumpcloud rectify in there roadmap.
What problems is the product solving and how is that benefiting you?
It's easy to use in daily day to day tasks. The things which took more then a week due to jumpcloud I can perform in just in time.
JUMPCLOUD REVIEW
What do you like best about the product?
Ease of Use, Ease of Implementation, Number of Features, Ease of Integration.
What do you dislike about the product?
For now i was not able to find any issues or any draw Back for this software
What problems is the product solving and how is that benefiting you?
It's resolving the biggest industry problem, which is different platforms for different solutions, and JumpCloud is taking them and combining it into a 1 solution or 1 product
Great product
What do you like best about the product?
Very easy to setup and use. From adding accounts to setting up permissions the whole process is simple to navigate.
What do you dislike about the product?
The layout at times can be slightly confusing but it’s easy to understand.
What problems is the product solving and how is that benefiting you?
JumpCloud lets us have remote access to systems that would not of been accessible before.
Very easy to use for all associates.
What do you like best about the product?
Ease of us for both IT and non IT Users.
What do you dislike about the product?
MFA is sometimes hard to navigate for non IT Users.
What problems is the product solving and how is that benefiting you?
MDM is a big part of our Cyber Security stance.
Does what it says on the tin
What do you like best about the product?
Rarely in this industry do things "just work". JumpCloud is a great example of a system that does. JumpCloud solved all our device management problems with an easy to use, easy to deploy and easy to manage platform. Their onboarding, technical and customer support are fantastic and are very quick to answer questions and resolve issues. I have used JumpCloud at two companies and would not hesitate in using them elsewhere.
What do you dislike about the product?
There is nothing that we dislike about JumpCloud
What problems is the product solving and how is that benefiting you?
We have a variety of end user devices spanning multiple operating systems. JumpCloud was the only platform that could confidently manage these devices in a way that satisfies our security requirements.
showing 281 - 290