JumpCloud
JumpCloud, Inc.External reviews
3,918 reviews
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JumpCloud
What do you like best about the product?
I like that Jump Cloud can remotely wipe laptops and also lock computers when needed. I also appreciate that Jump Cloud works on both MacBooks and Windows devices, which makes it easier to manage different types of computers.
What do you dislike about the product?
I don’t like that we have to manually migrate laptops into JumpCloud. It would be much better if this process could be handled from the cloud or automated, so we don’t have to do it by hand each time.
What problems is the product solving and how is that benefiting you?
Jumpcloud has given us a way to manage and control our Windows computers after SCCM became outdated. It also lets us send PowerShell scripts to our laptops, which helps us keep software up to date.
Jumpcloud is Simple and Intuitive
What do you like best about the product?
Jumpcloud is easy to use. The UI is easy to understand, and there is ample support documents for anything you don't know how to do. Its great that its supports Mac and Windows. I use it every day to see what computers need updates and offer remote assistance. If you need advanced help the support team is quick to respond to tickets.
What do you dislike about the product?
There are a few quirks with navigation of the menus but they are minor. And sometimes the remote support doesn't work properly, for instance on Mac I cant drag items for some reason.
What problems is the product solving and how is that benefiting you?
Give me a unified way to remote into users computers. Allows me to force password changes and give standard users temporary admin rights. I can also look up what users are using what computers for inventory purposes.
Powerful strong tool for IT admins
What do you like best about the product?
The ease of use and the integration authentication user management and system management features eliminates the manual intervention of humans
What do you dislike about the product?
The automation could be more robust and advanced
What problems is the product solving and how is that benefiting you?
Manual intervention in managing users and the devices was eleminated
JumpCloud is a powerful tool
What do you like best about the product?
Fast and easy integration with your environment
What do you dislike about the product?
Would like to see better user interface on the platform
What problems is the product solving and how is that benefiting you?
Manage user accounts and maintain security all in one place
JumpCloud Tools for an Organisation.
What do you like best about the product?
I have completed the POC for Jumpcloud, i have learnt it's a very powefull tool for IT and IT Security.
What do you dislike about the product?
Automation or Scripting could be imporved.
What problems is the product solving and how is that benefiting you?
MDM and IAM. IT helps in managing the Device in a centralized location.
Its a good cloud tool
What do you like best about the product?
I like the most is the interface of the site which is userfriendly
What do you dislike about the product?
Unintuitive interface, some features feel limited.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user management, device management, and authentication in one platform. This saves me time, reduces password issues, and strengthens security by enforcing policies across all devices, helping our team work securely and efficiently from anywhere.
Remote workforce management became surprisingly intuitive with JumpCloud's unified control
What do you like best about the product?
We especially like that JumpCloud can provide consistent software configurations across our team which has members working on a variety of applications (including a variety of specialized creative apps). It guarantees that everyone is operating on identical ground not bringing about project compatibility ache. We also like its simplicity in providing temporary access of our external contractors. We can easily remove access and authorise access to certain project resources and not overshare.
What do you dislike about the product?
To code very specific policy scripts to run on an obscure design software one would have to do a little external testing before implementation. It would be just awesome to have additional guided templates to those specific use cases. Sometimes confirmation of policy application on a remote endpoint may not be performed as immediately as desired (visual). At times you have to rake around a bit to verify a definite state.
What problems is the product solving and how is that benefiting you?
The constant part of our headache was the requirement to have consistent software environment between our team as creative folks as well as project specific contractors. A new designer may require an entire day to get his machine configured with the right versions and plug-ins, and because of the version control management there is a problem with the manager projects. With JumpCloud, since we have been using it, we silently deploy standard configurations and toolsets. The leaders of a project can now practice creativity rather than the hassles of mismatched software configurations.
Many features in one platform
What do you like best about the product?
We really liked the ecosystem. We have everything we needed in a cost-effective identity package and then some. We were able to decommission our old identity provider and two MDM packages and consolidate into one platform. In addition to this, we increased our security posture with the Zero Trust feature, an integrated password manager, and GDPR compliance. We were also able to initiate an onboarding/offboarding solution with our HR system with a native integration.
What do you dislike about the product?
Implementation took a bit longer than we expected due to the complexities of offboarding other tools and integrating JumpCloud. During the sales process expectations could have been a little more realistic.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving our Mobile Device Management(MDM), Identity Access Management(IAM), Remote Support, Governance, and Password Management opportunities. We benefit from these by simplifying all of these solutions in one platform. We have outsourced our Helpdesk and Security and require tools to manage multiple third-party privileged access, passwords, and Identities. This makes the process very simple.
Streamlined Onboarding with Intuitive Hurdles regarding retrieval of devices.
What do you like best about the product?
I find JumpCloud to be a worthwhile option for managing Apple and Windows devices in our company. It significantly simplifies the onboarding and offboarding processes, making them almost effortless.
What do you dislike about the product?
I find the initial setup process somewhat challenging and not overly intuitive, especially concerning the linking of user groups to device groups, which can lead to system crashes. Additionally, the support services are inconsistent; while some representatives are excellent, others appear inexperienced and require extra time for research, leading to delays. Moreover, there is a recurring issue with computers not responding to network credentials when offline, which affects our mobile employees. Also - it is hard to know where a locked computer is. It is also near impossible to remove an iCloud account.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for streamlined onboarding and offboarding, simplifying equipment and app distribution, which prevents multiple accounts on different devices. It boosts employee compliance with equipment return policies and eases my workflow by enabling rapid equipment turnaround.
Low maintenance LDAP solution
What do you like best about the product?
I live Jumpcloud! It allows my dev team to quickly onboard and off board new members quickly.
What do you dislike about the product?
Really the only downside is having to install the agent but once that is automated during setup of your virtual machine, no real problems.
What problems is the product solving and how is that benefiting you?
Managing multiple virtual machines across cloud accounts and providers.
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