JumpCloud
JumpCloud, Inc.External reviews
3,918 reviews
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A Security Engineer’s Go-To for User and Device Control
What do you like best about the product?
I like that I can manage users, devices, and software from one place without jumping between tools. It keeps things clean and simple.
What do you dislike about the product?
Honestly, nothing so far. It’s been smooth and does exactly what I need.
What problems is the product solving and how is that benefiting you?
JumpCloud helps me manage users, devices, and software from one dashboard, which saves a lot of time and stress. I don’t have to juggle different tools to handle basic IT tasks or worry about users slipping through the cracks. It also makes enforcing security policies way easier, so I can stay on top of things without extra effort.
Best cloud platform with safe and secure.
What do you like best about the product?
One of the easy cloud based tool to access.
What do you dislike about the product?
I am yet to fully check the Jumpcloud console
What problems is the product solving and how is that benefiting you?
We have single view for all our customers and we too use services for our Org that helps single directory view.
Superb and Secured Device Mgt Tool
What do you like best about the product?
JumpCloud makes it easy to manage users, devices, and access from one platform. It’s great for setting up secure logins, enforcing MFA, and handling remote work needs. It supports Windows, macOS, and Linux, so IT teams can work across systems easily. However, some settings can be tricky to find at first, and advanced reporting is a bit limited.
What do you dislike about the product?
One small bug remaining on the field expiry date which cannot sync from AD to JC
What problems is the product solving and how is that benefiting you?
JumpCloud helps my business by:
Centralizing user access to apps, systems, and networks — saving time and reducing errors.
Simplifying IT operations like onboarding/offboarding with automated provisioning.
Enforcing security policies (like MFA and conditional access) across all devices and platforms.
Enabling remote work by managing identities and devices from anywhere.
Reducing tool sprawl by combining directory services, MDM, and SSO into one platform.
Centralizing user access to apps, systems, and networks — saving time and reducing errors.
Simplifying IT operations like onboarding/offboarding with automated provisioning.
Enforcing security policies (like MFA and conditional access) across all devices and platforms.
Enabling remote work by managing identities and devices from anywhere.
Reducing tool sprawl by combining directory services, MDM, and SSO into one platform.
Unified Management with Strong Security Features
What do you like best about the product?
I really appreciate that JumpCloud natively supports Windows, macOS, and Linux, all within a single console. The zero trust model that JumpCloud employs is fantastic, effectively bridging gaps with Identity and Access Management (IAM) and endpoint management without involving third parties. The platform works particularly well for Cloud deployment, which is crucial for us. I find the Single Sign-On (SSO) and SAML support to be very robust, with a wide range of supported applications. The simplicity of deploying JumpCloud as an Admin without sacrificing power is another highlight. The easy deployment process, especially with the USB option, was a huge advantage as it allowed us to get online before our target deadline. I also value the unified identity and device management capabilities that facilitate seamless operations.
What do you dislike about the product?
I've noticed that some macOS app deployments are not being successfully implemented, and it seems there may be a need for advanced endpoint controls on macOS. Also, more pre-built integrations could help reduce the administrative workload. It would be beneficial to have more conditional access limitations, and improving reporting and visibility would be great. For instance, having granular location detection across all devices would be a valuable feature. The product could benefit from more pre-built configurations and stronger reporting capabilities.
What problems is the product solving and how is that benefiting you?
JumpCloud hardens our security controls, manages and unifies identities across systems, and centralizes logging and analytics for audits.
Best MDM Solution
What do you like best about the product?
After trying numerous MDM solutions for my Apple devices, JumpCloud has stood out as the most comprehensive and reliable option I’ve used. It truly caters to your needs—regardless of your infrastructure’s focus—and surpasses the limitations I’ve encountered with other providers.
One of the standout features is the ability to manage devices in real time through its remote tool. The depth of insights it provides, especially around device security and potential vulnerabilities, has been invaluable. I also appreciate the capability to push remote commands with root privileges—an essential function that enhances control and responsiveness.
Whether you’re managing a single device or an entire fleet, JumpCloud scales beautifully. It offers flexible licensing, from personal use to small business and enterprise-level packages—all at a fair price point. It’s a powerful, versatile platform that meets the needs of modern IT infrastructure.
One of the standout features is the ability to manage devices in real time through its remote tool. The depth of insights it provides, especially around device security and potential vulnerabilities, has been invaluable. I also appreciate the capability to push remote commands with root privileges—an essential function that enhances control and responsiveness.
Whether you’re managing a single device or an entire fleet, JumpCloud scales beautifully. It offers flexible licensing, from personal use to small business and enterprise-level packages—all at a fair price point. It’s a powerful, versatile platform that meets the needs of modern IT infrastructure.
What do you dislike about the product?
JumpCloud provides a solid foundation for identity and device management, offering a user-friendly interface and a wide range of integrations that make it a strong choice for organizations looking to streamline IT operations. The platform is reliable, and its zero-trust approach aligns well with modern security needs.
That said, there are a few areas where JumpCloud could further enhance its offering:
Policy Enforcement Consistency: Occasionally, certain MDM policies or configurations may not apply seamlessly across all devices, requiring manual troubleshooting. Improved consistency and better visibility into policy deployment status would be valuable.
Advanced Reporting & Analytics: While the platform offers standard reporting, more granular, customizable analytics would help admins gain deeper insights into device compliance and security posture.
Mobile MDM Enhancements: The mobile device management features are functional but could benefit from expanded capabilities and improved reliability, particularly around policy persistence and error handling during installation.
Faster Support Escalation: While support is responsive, complex cases sometimes take longer to resolve than expected. A clearer escalation path and more proactive communication would improve the experience.
Overall, JumpCloud is a powerful tool with a strong vision for modern IT management. With improvements in policy reliability, mobile support, and advanced analytics, it has the potential to become an even more indispensable solution for growing organizations.
That said, there are a few areas where JumpCloud could further enhance its offering:
Policy Enforcement Consistency: Occasionally, certain MDM policies or configurations may not apply seamlessly across all devices, requiring manual troubleshooting. Improved consistency and better visibility into policy deployment status would be valuable.
Advanced Reporting & Analytics: While the platform offers standard reporting, more granular, customizable analytics would help admins gain deeper insights into device compliance and security posture.
Mobile MDM Enhancements: The mobile device management features are functional but could benefit from expanded capabilities and improved reliability, particularly around policy persistence and error handling during installation.
Faster Support Escalation: While support is responsive, complex cases sometimes take longer to resolve than expected. A clearer escalation path and more proactive communication would improve the experience.
Overall, JumpCloud is a powerful tool with a strong vision for modern IT management. With improvements in policy reliability, mobile support, and advanced analytics, it has the potential to become an even more indispensable solution for growing organizations.
What problems is the product solving and how is that benefiting you?
JumpCloud helps me manage and secure my company’s devices and accounts in one centralized platform. As the sole administrator, it gives me the tools to enforce MFA, set security policies, and maintain compliance standards without needing multiple complex solutions. It saves me time, reduces the risk of misconfigurations, and ensures my company meets necessary security requirements with confidence.
Adaptive, innovative, and responsive.
What do you like best about the product?
Our TAM/CSM Cruz Luna is super responsive and takes our feedback to the proper channels. It feels like our concerns and recommendations are taken into consideration on new deployments and patches. Plus the fact their tools can do so much it really does help our team a lot on day to day tasks.
What do you dislike about the product?
It does seem like some items (Password manager) are rolled out before being completely functional. We have had a lot of frustration from our users with the adoption of JC password manager, but JC is continuing to update this tool and take our concerns into account.
What problems is the product solving and how is that benefiting you?
Being able to manage our machines, troubleshoot them, and deploy our applications.
Ditch Active Directory
What do you like best about the product?
Easy to use, works awesome and it's not active directory which is a plus. It checks many of the boxes we need for our security policies and I am excited to see it check ALL the boxes at some point.
What do you dislike about the product?
Pricing is a little steep for SMB and support is a little slow to respond to inquiries.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us keep our systems secure and compliant without a lot of extra overhead. It gives us one place to manage all our users, enforce MFA and strong passwords, and make sure devices follow our security policies. The reporting and access controls make it much easier to prepare for SOC 2 and ISO 27001 audits, saving us time and reducing mistakes. Overall, it keeps our access management organized and helps us meet compliance requirements efficiently.
Cool experience filled with user friendly interface
What do you like best about the product?
For every level of needs, all what you need for managing cloud services
What do you dislike about the product?
A growing service company that needs just a few more point of structure
What problems is the product solving and how is that benefiting you?
Centralizing all users services access
How JumpCloud help us to secure our organization
What do you like best about the product?
I like the best about JumpCloud the way it allows us to interact with the devices and manage our onboarding and offboarding process. It allows us to deliver the devices keeping all the data in them safe.
What do you dislike about the product?
The thing that i dislike about JumpCloud is that it doesn't have a way to autocreate an admin user on Mac/Windows/Linux to have the ownership of the device. We had to create some workarounds, but for example, for Mac it doesn't work and it's a mess to wipe the device on an offboarding.
What problems is the product solving and how is that benefiting you?
As I mentioned before, it is solving us the interaction with users and keeping the devices safe on our onboardings and offboardings. Moreover, it allows us to keep our devices up to date on security patches
Excellent platform
What do you like best about the product?
The number of features, how simple the console is, and the way to manage the devices.
What do you dislike about the product?
The licensing method charges me for users who may not have devices assigned, such as in the case of generic or service accounts.
What problems is the product solving and how is that benefiting you?
Our employees are in different places around the world. It allows me to have control of the devices without major complications.
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