We use the solution for centralized management of PCs and user accounts.
JumpCloud
JumpCloud, Inc.External reviews
3,923 reviews
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Enables device management and remote installations and has a small learning curve
What is our primary use case?
How has it helped my organization?
We tried other tools, but sometimes the user interfaces of other tools are a little bit difficult to understand.
What is most valuable?
The product enables device management. It is one of the reasons why we chose it. We can remotely help people. We can also do installation remotely. We needed LDAP and RADIUS server. The website is pretty straightforward. We have users, devices, and groups. It's easy to understand. It has a small learning curve. The product provides multi-factor authentication. We needed that.
What needs improvement?
We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in JumpCloud.
For how long have I used the solution?
I have been using the solution for half a year.
How are customer service and support?
I reported an issue. The support person contacted me. However, they didn’t come up with a solution yet. Support is not good enough.
Which solution did I use previously and why did I switch?
We were using internal Linux tools before. They were pretty old. Now, we are migrating to JumpCloud.
How was the initial setup?
The initial setup is straightforward. Many helpful tools are available on the web, and there is a lot of helpful documentation. We will need knowledge of Windows and Linux. The product can be deployed in half a year. Our plan is to deploy it completely by the end of the year.
What's my experience with pricing, setup cost, and licensing?
The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can get premium support, too.
Which other solutions did I evaluate?
We also considered Okta. It is more suitable for Windows. If someone wants a tool for Windows, then Okta is pretty good. However, we want a solution for Windows and Linux. We also wanted LDAP. JumpCloud stands out in those things. Okta can do it, but not in the way that we would like it to.
What other advice do I have?
The tool can be improved. I will recommend the solution to others. Overall, I rate the product an eight out of ten.
Reviewing for better presences
What do you like best about the product?
It has better user authentication methods, device management capabilities, application integrations, security features, and scalability.
What do you dislike about the product?
It has Dependency on Internet Connectivity, limited premise support.
What problems is the product solving and how is that benefiting you?
JumpCloud helps in managing user identities, devices, and access controls in modern IT environments, including those faced by organizations utilizing Macs, Windows, and Linux devices and remote support needs
Best MDM Mobile management devices
What do you like best about the product?
JumpCloud supports many operating systems, including Windows, macOS, Linux, iOS, and Android. It has heterogeneous environments where various devices can be connected concurrently.
What do you dislike about the product?
It has limited feature support for some operating systems like IOS.
What problems is the product solving and how is that benefiting you?
It is solving cross platform compatibility issues while installing new software.
Love the intuitive interface and user friendly design.
What do you like best about the product?
Love the intuitive interface and user friendly design, which simplifies task such as user provisioning, device management and access control.
What do you dislike about the product?
I did not find any problem with jumpcloud till date.
What problems is the product solving and how is that benefiting you?
It is very much supportive in various operating system including windows, mac and Linux as well. Its compatible with cloud and on-premises applications.
Jumpcloud is a robust solution for business looking to centralise user management.
What do you like best about the product?
Jumpcloud is a robust solution for business looking to centralise user management and enhance security across the organisation.
What do you dislike about the product?
It's bit takes time to understands and implement however it is very seamlessly works as per the requirement.
What problems is the product solving and how is that benefiting you?
It provides muli factor authentication and single sign on capability which enable users to access multiple applications with a single set of credentials.
Jumpcloud is a best platform for a cloud base directory.
What do you like best about the product?
Jumpcloud is a best platform for a cloud base directory which offers centralised user management and authentication services for both cloud base and on-premises resources.
What do you dislike about the product?
It is bit chalending to impliment however. it is managable
What problems is the product solving and how is that benefiting you?
It is helping in terms of centralise user management and device management which reduce lot of manual work for an IT admin.
Efficient identity and access management
What do you like best about the product?
JumpCloud has streamlined our identity and access management processes effectively, enhancing security and efficiency.
JumpCloud's ability to unify identity, access and device management simplifies operations and ensures a cohesive tech ecosystem, improving productivity.
JumpCloud's ability to unify identity, access and device management simplifies operations and ensures a cohesive tech ecosystem, improving productivity.
What do you dislike about the product?
JumpCloud's complex configurations may pose a challenge initially l, requiring time and effort for mastery.
What problems is the product solving and how is that benefiting you?
JumpCloud benefits organization by improving security posture. Streamlining operations and reducing costs associated with identity and access management.
Jumpcloud is a great product
What do you like best about the product?
It has been a seemless expreiance with jumpclod. I love the SSO integration and compatibilty of the third party applications.
What do you dislike about the product?
I think it is bit complex to impliment but its fine.
What problems is the product solving and how is that benefiting you?
It is very easy to access third part app without having difrent ID and password.
Streamline IT administration task and enhance security...
What do you like best about the product?
I truly appreciate its ease of use and comprehensive user identities and access control
What do you dislike about the product?
Well, it has been a good support for us to manage our IT infrastructure. I think there is chance of improvement in reporting and analytics.
What problems is the product solving and how is that benefiting you?
It has helped managing user identities and access across multiple applications and devices.
Onboarding Jumpcloud tools has been a great initiative in terms of user management.
What do you like best about the product?
I like user management from Jumpcloud where i can manage the users assigning different devices and application based on the OU.
What do you dislike about the product?
Initially i flet this coud be tough to implement but it was done smoothly
What problems is the product solving and how is that benefiting you?
I can see all the details about the the remot users. What device they are using, which app they are using and how many devices they have assigned for. It is very easy to track
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