JumpCloud
JumpCloud, Inc.External reviews
3,923 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Unified IT Platform
What do you like best about the product?
We love how JumpCloud has seamlessly integrated with and complemented our Google Workspace ecosystem. The team at JumpCloud is also highly responsive from our CSM to the tech support team. I can recall bringing up an issue we had with the Remote Assist feature to their TechSupport team and it was silently fixed not too long after!
What do you dislike about the product?
As JumpCloud is still being developed, there are some features that still need tweaking, but their team is always actively working on adding new features and fixing issues here and there!
What problems is the product solving and how is that benefiting you?
Prior to JumpCloud, we were struggling to handle our IT ecosystem due to their being no MDM like function native to Google Workspace. We also needed to implement SSO to secure login to some of our most important applications. There was no other platform that offered those functions as well as identity management that integrated so seamlessly with Google Workspace other than JumpCloud. Without this platform, we would've had to consider Microsoft's ecosystem which would've required a complete overhaul.
Excellent MDM with Fast Integration, But Some FileVault Hiccups
What do you like best about the product?
I like JumpCloud's integration with Google Workspace and Office 365 because it helps keep our user accounts unified and synced across most of our platforms and services. I also appreciate how quickly commands are sent to laptops, with unlocking and locking user accounts being almost instantaneous. The preconfigured configuration profiles and instructions made the initial setup relatively easy.
What do you dislike about the product?
There's some issues with how JumpCloud interacts with macOS FileVault. If an account is locked and then the device reboots, it's impossible to unlock the account until a different user logs in and re-connects to the internet. The admin portal has gotten slower since the redesign, especially the search bar. Alerts/notification channels don't seem to work properly when replaying those alerts via email.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage local user accounts and passwords on macOS. The integration with Workspace and Office 365 keeps user accounts unified. Commands are sent quickly to laptops, and unlocking accounts is almost instantaneous.
Platform agnostic SSO and MDM with ever increasing value by the year
What do you like best about the product?
We love that it is platform agnostic meaning we can manage Windows and Mac, Android and iOS with a level of consistency whilst implementing zero trust features like for example no access to Dropbox unless you have a JumpCloud account using it on a JumpCloud managed device. We also use the integrated Password Manager which is a huge bonus and we are able to restore user password vaults without ever having access to the user data.
What do you dislike about the product?
Needs integrations with HaloPSA, Hudu and or similar core MSP centric tools. Could use some meaningful PDF reporting.
What problems is the product solving and how is that benefiting you?
Platform agnostic MDM. Identity management. Password management.
JumpCloud has been a game changer for our security and remote device management.
What do you like best about the product?
We are a small organization, but it has reduced risk, and provided so many needed tools in one subscription. When we ooked it was hard to find an MDM, Password vault, Sofware maintenance, and remote access tool all in one for MACs, PCs, Phone and Tablets. All in the budget for our growing Non Profit. The Support team is personal and friendly, and is willing to jump on a share to get you through the issues quickly. As a newbie to the MDM world, they have been generous with their time and assistance.
What do you dislike about the product?
I need more training and video time to actually use this application to its fullest.
What problems is the product solving and how is that benefiting you?
We needed a tool above and beyond the Google MDM solution that also offered MAC devices and Phones. Google also at the moment doen not support as many policies around software updates and pushing software with the same level of inventory control. As a remote Support person and administrator I cna in many cases set my policies and I know they will emain consitent across all out devices.
Easy to set up, Easy to manage
What do you like best about the product?
The best part of jumpcloud is really how everything is built into one space. Identity, ways to use an identity, device management, etc. I use the product for everything from radius server for WiFi to device management and unattended access to service machines. JumpCloud also innovateds quickly. New features are coming out all of the time!
What do you dislike about the product?
Lacking a few features compared to jamf or intune, but they also support multi-os and do things those apps can't do so not really a dislike, just looking forward to even more feature parity than there is now!
What problems is the product solving and how is that benefiting you?
Jumpcloud solved unified identitues, device management, SOO, remote support, and so much more!
A versatile SaaS based Swiss Army Knife
What do you like best about the product?
Its like a swissarmy knife that's intuitive and simplified yet packed with a mix of features and functionalitys to cover security and EUC aspects.
Its SaaS based, relatively easy to setup and integrate with various infra components
Its SaaS based, relatively easy to setup and integrate with various infra components
What do you dislike about the product?
not dislikes, but challeges to:
1. Time to convice legacy minded mangement - "why change what has been working all these while(for >10 years)"
2. somewhat neither low nor top notch for each of its features/functionalities
1. Time to convice legacy minded mangement - "why change what has been working all these while(for >10 years)"
2. somewhat neither low nor top notch for each of its features/functionalities
What problems is the product solving and how is that benefiting you?
great to able to able to consolidate and centrally manage functions that traditionally span accross atleast 3 seperate platforms
The best single pane of glass for MDM
What do you like best about the product?
Fills in most if not all of the gaps left in the modern productivity and collaboration platform stacks, like MDM for ALL your endpoints, identity and enterprise credential features, etc.
I can't think of any other tools out there that let you truly be free from being under the thumb of a certain Redmond, Washington based company... :)
I can't think of any other tools out there that let you truly be free from being under the thumb of a certain Redmond, Washington based company... :)
What do you dislike about the product?
Like many SPOG clients, it's not necessarily the best in class in each OS (e.g. macOS), but all around it's the best SPOG out there.
What problems is the product solving and how is that benefiting you?
Getting out of reliance on Microsoft for everything
Cloud Native active directory
What do you like best about the product?
JumpCloud offers a highly convenient and user-friendly administrative experience. It incorporates the majority of essential components necessary for technical security and regulatory compliance. By eliminating the need to create and manage a traditional Active Directory domain, it significantly simplifies deployment and reduces administrative overhead. The lightweight agent installation delivers comprehensive functionality comparable to that of an on-premises Active Directory. Additionally, JumpCloud supports integration with a wide range of IT solutions, enabling efficient and streamlined access control management on a daily basis.
What do you dislike about the product?
Thus far, the product has aligned well with the organization’s requirements, and no significant issues have been encountered. However, there is room for improvement in the quality and responsiveness of customer support.
What problems is the product solving and how is that benefiting you?
There is no need to establish on-premises directory services or hire specialized personnel to manage them. JumpCloud offers a one-time deployment solution that delivers the full range of Active Directory services, while extending compatibility across various operating systems. It enables comprehensive identity and access management, including the enforcement of password policies, through a centralized platform—effectively serving as a single pane of glass for our organizational needs.
A Simple but Powerful Solution
What do you like best about the product?
JumpCloud allows my customers to do a lot, with a little. One pane of glass that does the job of 5-6 enterprise tools is perfect for my customers - fast-growing tech companies. When growth is the priority, often IT software, security, and management can fall to the wayside, however, with JumpCloud, my users can manage and secure their environment with ease.
What do you dislike about the product?
Honestly, I have struggled to find aspects I don't like.
What problems is the product solving and how is that benefiting you?
It allows us to manage remote users effectively and have visibility of the environment.
Single Pane of Glass
What do you like best about the product?
Everything is in one place, the team actually loves and utilizes feature requests to develop JC into something that people actually want. We actively see the changes we request becoming a reality and it is great. Implementation was very easy and the path to implement is straight forward.
What do you dislike about the product?
chat and phone are not available for standard support, only the ticketing system.
What problems is the product solving and how is that benefiting you?
it is a one stop shop for user, device, and authentication management. We create users in Jumpcloud and they propagate out to our other applications and their access is automatically configured. greatly simplified on and off boarding.
showing 1,541 - 1,550