JumpCloud
JumpCloud, Inc.External reviews
3,914 reviews
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Excellent identity/resource management in the cloud
What do you like best about the product?
Really easy to handle user identities across multiple systems/softwares.
I love the new MDM functionality with the ability to preconfigure policies for new devices automatically.
I love the new MDM functionality with the ability to preconfigure policies for new devices automatically.
What do you dislike about the product?
Not possible to add custom apps to the software management for Mac at the moment.
What problems is the product solving and how is that benefiting you?
We went from having multiple logins across multiple software:s and systems to just having the JumpCloud credentials for almost everything.
Very helpful for remote work and simplifies support.
Very helpful for remote work and simplifies support.
Best Investment we made in Technology this year
What do you like best about the product?
The ability to manage multiple operating systems under one architecture is great.
What do you dislike about the product?
Password management application. Example Keeper Software Product.
What problems is the product solving and how is that benefiting you?
Security improvements at scale.
JumpCloud Makes it Simple and Easy to Manage Windows User Logins
What do you like best about the product?
JumpCloud syncs credentials with my PCs.
What do you dislike about the product?
May be difficult to setup if not IT admin
What problems is the product solving and how is that benefiting you?
There is no need to host a costly and inconvenient domain controller. JumpCloud enables me to manage credentials for Windows logins and provides SSO features just by installing the software onto each PC and syncs up over the internet. Everything can be managed using their online web portal and is much simpler versus using an on-site domain controller.
Great Solution, Actually the best
What do you like best about the product?
Based off our prior solution, JumpCloud is always up and ready to work. We Rely on reliability being a healthcare institution and have had no reports of outages or delays from our staff and providers. It was so easy for us to implement and configure, and our deployment time was very minimal-- the interface is intuitive and very easy to use and navigate even for our new IT personnel.
What do you dislike about the product?
Not much to dislike, the only thing is that it was new and a learning curve to teach our "old dogs" new tricks. The support took a little long to respond to inquiries but once we got connected with our account rep we were golden.
What problems is the product solving and how is that benefiting you?
Directory solutions, we are a major organization with multiple locations and sites - having a seamless identity management solution was critical to HIPAA compliance and employee ease of use.
Recommendations to others considering the product:
Always find an account rep that is there to listen to your individual needs
A great service, with tons of features
What do you like best about the product?
JumpCloud offers many features for a system administrator who needs to integrate with other services and does not want to or can not run an on-prem domain controller. Their integration with other SSO providers is a great feature; Integrating directly with another SSO, like Google Workspace and Microsoft365, has made it easy for my customers to enable Identity Management across their organization.
What do you dislike about the product?
JumpCloud does not offer MDM of phones. As a result, I must use a competing product to manage those devices for my clients. Until just recently, there was no functionality to manage software on a macOS device, and their interface required a system administrator to write and execute scripts to deploy software. I hope they will soon support the management of iOS and Android devices.
What problems is the product solving and how is that benefiting you?
Zero Touch Deployment, MDM of Windows and macOS devices. Identity Management, LDAP Directory, Directory Insights, Compliance with NIST standards.
Solving: I do not need to run a Windows Domain Controller, and I can manage users across multiple operating systems without competing products (vice iOS/Android). As an MSP, I can also deploy JumpCloud in an existing environment where a customer is using an existing SSO provider (Google Workspace/Microsoft365). This has enabled me to standardize and secure an existing organization without massive changes to the customer's operating behavior.
Solving: I do not need to run a Windows Domain Controller, and I can manage users across multiple operating systems without competing products (vice iOS/Android). As an MSP, I can also deploy JumpCloud in an existing environment where a customer is using an existing SSO provider (Google Workspace/Microsoft365). This has enabled me to standardize and secure an existing organization without massive changes to the customer's operating behavior.
Recommendations to others considering the product:
Make sure you have identified and implemented your long-term authentication service. If you plan to use a third-party SSO provider, like Google Workspace or Microsoft 365, get that set up first. Additionally, make sure you have set up Apple VPP and DEP before massive roll-out, as this will enable you to get Zero Touch Deployment working ahead of time, which will save you an enormous amount of time when you ramp up.
Directory service in the cloud made easy
What do you like best about the product?
Super easy to get started. Create users, install clients, and magic happens.
What do you dislike about the product?
Some of the menus can be hard to decifer. Adding user to machines it counter intutive.
What problems is the product solving and how is that benefiting you?
I was looking for a cloud replacement for AD for my home. Easy to manage kids machine access and permissions
Easy to manage infrastructure and on/off-boarding!
What do you like best about the product?
The ease of use setting up new infrastructure with our existing JumpCloud user and group is fantastic and turns a long setup to minutes.
What do you dislike about the product?
I'd love to see a new user on-boarding flow / wizard to help users hit the ground running. (Users forgetting to add SSH keys is our biggest trip up)
What problems is the product solving and how is that benefiting you?
Setting up LDAP for authentication to our servers and virtualization management software hasn't been easier. We've been able to set up specific access for our sysadmins and engineers without having to individually manage each server.
Great replacement for onprem AD
What do you like best about the product?
I like that it's very easy to setup and is much easier to administer than Active Directory is. In addition, it is easy to scale the solution for small teams as well as larger teams. The support team at JumpCloud has also been phenonemal.
What do you dislike about the product?
No real downsides that I have encountered thus far.
What problems is the product solving and how is that benefiting you?
We were trying to get away from AD and still deploy policies to company computers and also be able to centrally manage them in one location.
A Robust Cloud Management Tool
What do you like best about the product?
JumpCloud has an Intuitive UI which makes navigation very easy for a Cloud admin.
What do you dislike about the product?
I haven't been able to spot a thing I don't like about Jumpcloud for now.
What problems is the product solving and how is that benefiting you?
I haven't deployed it to a real-life scenario, but as a lad testing environment, and so far, it has been great.
Recommendations to others considering the product:
I'll definitely recommend JumpCloud to Network Admins to get their hands on it and eventually migrate their organization to it.
Continuously updated product that generates added value
What do you like best about the product?
Cloud-based LDAP and RADIUS opened up the ability to implement new functionality that was outside of the origional scope of the directory migration to JumpCloud. This added value meant I didn't have to search for another product or spin up another server.
What do you dislike about the product?
The lack of nested groups will force a reorganization of your OUs, so be sure to give the trial a go and read through the knowledgebase articles. It's not difficult to understand. However, larger organizations may have a significant task on hand to keep things tidy.
What problems is the product solving and how is that benefiting you?
JumpCloud allowed me to go completely serverless. Businesses need a solution like JC to move away from a traditional server stack. Unlike conventional cloud directories from competitors, JC is designed from the bottom-up as a turnkey cloud-based directory, not an afterthought add-on to AD.
Recommendations to others considering the product:
Roadmap your migratition. Learn some PowerShell. Ask your rep for an invite to the Slack lounge and read up on real customers' experiences, troubles, and successes while considering how they may relate to your environment.
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