JumpCloud
JumpCloud, Inc.External reviews
3,918 reviews
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Director of Engineering
What do you like best about the product?
Automatic setup and management of user accounts on client computers
What do you dislike about the product?
The LDAP interface is confusing.________
What problems is the product solving and how is that benefiting you?
User management is great. Working on application LDAP management.
Recommendations to others considering the product:
Take time to learn the user interface.
Best DaaS for all SaaS companies
What do you like best about the product?
The possibility to manage all types of machines (Mac, Win and Linux)
What do you dislike about the product?
The support site could be more easier for navigation
What problems is the product solving and how is that benefiting you?
Management of different machines which are not connected on an enterprise network
All you need to manage users and computers
What do you like best about the product?
Very simple to use in comparison to classic solutions.
What do you dislike about the product?
MDM is limited to MacOS devices, still waiting for iOS and Android MDM.
What problems is the product solving and how is that benefiting you?
Central management of user and SSO with most of our applications, thanks for multiple standard support (LDAP, Saml).
Central management of devices.
Central management of devices.
Recommendations to others considering the product:
Try it with their free plan.
Good MDM
What do you like best about the product?
I like having user sso accounts tied to the MDM, and for the most part, it functions as it should. I have used multiple MDM solutions such as jamf, apple MDM, kandji, and air watch.
What do you dislike about the product?
That they still don't have full IOS support for apps.
What problems is the product solving and how is that benefiting you?
SSO and MDM combined, so it's easy to manage users on the devices and track where the machines are. I also like the zero-touch features; I have used them a good bit.
The New IT infrastructure Tool
What do you like best about the product?
Jumpcloud has done a great job at creating an easy-to-manage environment while taking control of your users and fleet.
What do you dislike about the product?
They are still developing their company and are running into some growth problems resulting in the server being unstable.
What problems is the product solving and how is that benefiting you?
Not having to go with a highly complex resource for a small company has been hugely benificial.
Recommendations to others considering the product:
Jumpcloud is still creating a stable environment. For a small business, it will do well. Large organizations might want to hold off until they get more traction.
Very straightforward to use and has all the core functionality.
What do you like best about the product?
I like that I can control every user's computer from one central location. It allows me to enforce the corporate standards from security to software installation and more.
What do you dislike about the product?
The occasional service disruptions are an issue. The UI could be a bit more intuitive to use. Make it more obvious when a change has been committed.
What problems is the product solving and how is that benefiting you?
It is allowing me to implement my SOC2 standards and enforce them very easily.
Good product extension for Apple devices that need Active Directory integration
What do you like best about the product?
The features of Jumpcloud which enable most devices that run Windows, MacOs & Ubuntu to be added to our Active Directory setup
What do you dislike about the product?
Jumpcloud can add more features that support mobile devices because as for now Company also provided IOS & Android devices to their talent
What problems is the product solving and how is that benefiting you?
We're solving the limitations of macOS devices that cannot be integrated into our Active Directory setup
Recommendations to others considering the product:
Good product for active directory extension
An easy way to deploy and manage devices in a remote world.
What do you like best about the product?
You are able to deploy new devices seamlessly by creating a set of policies and software installs. You can also terminate a device and all of this can be done from anywhere with an internet connection.
What do you dislike about the product?
Mobile device management is now a part of JumpCloud but there is some missing management pieces that could be included such as MDM for Android devices.
What problems is the product solving and how is that benefiting you?
We are able to have all of our systems managed no matter where our users are working which increases our productivity. We can keep devices safe and secure with ongoing software updates as well as keep our logins secure using password manager.
Recommendations to others considering the product:
They are constantly making improvements in the ever-changing IT segment.
Fantastic SSO and MDM tool
What do you like best about the product?
Having the ability to maintain policies for users and computers, both with Windows and Apple computers. We are able to create accounts, set users with temp admin access, reset passwords and MFAs, and adjust any groups or directories as needed. And, for managing devices, it has worked great with setting up our Macs and PCs in the system. Currently working on setting up Zero Touch Experience and it is a total game changer and is helping our onboarding to speed up.
What do you dislike about the product?
The agent on Mac computers does not work as well as the agents on Windows computers-- loss of connection occurs a lot more frequently and the agent needs to be reinstalled to fix. Recently, the agent was affected more by the release of macOS 12.2.1, but the uninstall/reinstall of the software fixes the issue. Also, what happens sometimes is some users have mentioned that the JumpCloud app on mobile devices it resetting after an update to the app (verified if the app was deleted and it wasn't)-- sometimes users have the accounts on their phones and when they try to login, it doesn't work (MFAs time out or number for TOTP never work, after trying about 4 different versions)-- tried rebooting devices a couple times with no luck, usually the fix has been to remove and re-add accounts.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us with Single Sign-On and admin privilege adjustments for users, along with managing PCs by setting policies or passwords as needed.
JumpCloud allows us to manage devices and users seamlessly across all platforms
What do you like best about the product?
JumpCloud makes it easy to manage users and devices, it offers many features out of the box, requiring zero infrastructure. It's just what we were looking for.
What do you dislike about the product?
We are a small company and don't really need Directory Insights, now part of the basic package. We would like to be able to pick exactly the feature we need.
What problems is the product solving and how is that benefiting you?
JumpCloud makes it easy to manage our device's fleet, ensuring security. It is syncing with Office 365/Azure AD, which simplifies password management for our users.
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