JumpCloud
JumpCloud, Inc.External reviews
3,918 reviews
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External reviews are not included in the AWS star rating for the product.
Time-Saving Solution with Room for Endpoint Enhancements
What do you like best about the product?
I have been using JumpCloud for four and a half years, primarily for setting up users on machines and endpoint management. I find it easy to set up, as initially, we had some issues with clients not updating on machines, but those have been resolved. I appreciate how JumpCloud allows us to limit access to machines without being a part of the Azure directory, which saves us a significant amount of time. Among the most useful features and capabilities is its ability to limit what users can be installed on a machine. This functionality is crucial for us, and it's a primary reason why I would choose JumpCloud again. In terms of recommendation, I believe for an environment like ours, JumpCloud is an excellent fit, and I would rate it a solid nine out of ten.
What do you dislike about the product?
{"The JumpCloud endpoint management is not as robust as I would like it to be.","JumpCloud remote access lacks the ability for unattended access, which is critical for my needs.","Initially, we faced issues with the JumpCloud client on machines not updating."}
What problems is the product solving and how is that benefiting you?
JumpCloud lets me control who can access machines, saving time by not needing Azure directory integration, and simplifies endpoint management.
Reliable solution with excellent support and usability
What do you like best about the product?
The platform allows me to apply policies to large groups of machines simultaneously, which saves a lot of time. I can also run commands on specific machines when needed. Additionally, the dashboard is intuitive and easy to use, and the support team is very helpful and polite.
What do you dislike about the product?
One thing that could be improved is the Commands Results tab — it should allow me to refresh the results without having to exit and reopen it. Additionally, there could be a better way to display the results to make them easier to review and analyze.
What problems is the product solving and how is that benefiting you?
This platform has helped us address several key challenges. It has significantly improved our security posture by enforcing password length and complexity requirements, hardening machines, applying consistent policies, and maintaining secure desktop environments. Additionally, it has improved user management and provided an efficient way to maintain a complete and accurate inventory of our systems.
Reliable Remote Desktop, Occasional Device Glitches
What do you like best about the product?
remote desktop services work really well
What do you dislike about the product?
on some devices it sometimes errors out and stops reporting requiring a reinstall.
What problems is the product solving and how is that benefiting you?
patching and remote support primarily.
Effortless Management and Cross-Platform Power
What do you like best about the product?
I appreciate how easy it is to manage, along with its strong cross-platform capabilities.
What do you dislike about the product?
I've experienced occasional problems with software deployment and policy enforcement, and I also find the pricing to be somewhat on the higher side.
What problems is the product solving and how is that benefiting you?
This platform enables junior team members to provision access easily, thanks to its minimal learning curve. It also lets us efficiently manage Windows, Mac, and Linux systems all within a single platform.
Intuitive and User-Friendly with Smooth Experience
What do you like best about the product?
It was easy to use, intuitive, the UX is good
What do you dislike about the product?
So far, we have not encountered any issues.
What problems is the product solving and how is that benefiting you?
The initial reason we decided to implement JumpCloud was a recommendation from our external auditor. Since then, it has made managing our personnel devices much simpler.
User-Friendly, But Password Manager UI Needs Improvement
What do you like best about the product?
Ease of use, central control, software management
What do you dislike about the product?
Password manager UI is awful, need to rewrite the entire thing from scratch.
What problems is the product solving and how is that benefiting you?
User management
Sleek Design and User-Friendly Interface with Rich Features
What do you like best about the product?
The design is incredibly sleek and the interface is very user-friendly, providing a feature-rich experience right from the beginning.
What do you dislike about the product?
Currently, I have no issues—everything is functioning as it should.
What problems is the product solving and how is that benefiting you?
This solution helps keep devices safe and secure while also empowering end users by providing a set of policies that allow them the freedom to be more productive within a secure environment.
Simplified User Management with JumpCloud
What do you like best about the product?
I really like the all-in-one SSO feature of JumpCloud, which makes onboarding and offboarding a single-click process. The SSO and device management features have resolved a major hassle for our organization. I appreciate the radius authentication, device management, password policy, and remote assist features. JumpCloud being straightforward to set up was also a relief. It satisfies more than our current needs.
What do you dislike about the product?
We faced an issue with connecting JumpCloud's LDAP with our SonicWall firewall, and we raised both JumpCloud and SonicWall team's support, but it was unsuccessful.
What problems is the product solving and how is that benefiting you?
JumpCloud solves our access sprawl problems and simplifies onboarding and offboarding with single sign-on (SSO) and device management. It eliminates manually tracking and disabling accounts, especially when a senior leaves, making it a major asset to our organization.
Great Guidance Makes Setup Manageable, Even with SSO Challenges
What do you like best about the product?
Jumpcloud has significantly strengthened our security and compliance. It brings together multiple services; including identity and access management, SSO, MFA and device management in one central platform.The SSO and MFA features have been particularly valuable in reducing credential-related risks, while automated provisioning and deprovisioning ensure that user access is promptly updated when people join, move roles, or leave the company. It will help us greatly for our SOC 2 type II compliance as it provides clear audit trails and policy enforcement.
What do you dislike about the product?
Not super easy to set up without a technical team member, the SSO connections have been proving to be a little tricky but that is due to the nature of the work and not necessarily Jumpcloud. I think Jumpcloud offers great guidance to help make this as easy as possible.
What problems is the product solving and how is that benefiting you?
It is enabling us to show how we enforce our security policies which is important for compliance as well as being able to have more control over what employees can access
Revolutionized User Access with Seamless Google Workspace Integration
What do you like best about the product?
This solution has completely changed how we manage user access on our company devices. Its wide array of features enabled us to eliminate the need for AD and take full advantage of the Google Workspace integration. As a result, we no longer have to duplicate credentials, which made the overall implementation process much faster and easier.
What do you dislike about the product?
Although you only pay for what you use. It isn't always clear about when something you've enabled will add an additional charge to your account.
What problems is the product solving and how is that benefiting you?
It allows us to work faster and more efficiently reducing the need for duplicate work. It also allows us to provide remote support very easily to colleges and push any changes or updates remotely.
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